Cloud computing is making a big impact on business. Accessible anywhere, anytime - SaaS platforms enable more businesses to support a mobile workforce. Managing that workforce cost-effectively can be difficult as traditional solutions required a large investment, but low-cost cloud solutions require no long term contracts, can plug-in to existing office systems and the increased operational efficiencies enabled by cloud mobility plugins create significant cost reductions for businesses.

1. Enhancing IT Systems
with Cloud Mobility
Service Management Expo 2014

2. Accenture’s 2014 mobility study explores how companies are applying digital technologies
to help improve various aspects of their business.
77% of participants considered mobility
among their top five priorities for 2014.
43 % said that mobility was in
their top two priorities.
39% will allocate budget to mobility to
improve field service / customer
service delivery.
Is Mobility Important to Business Executives?

3. IBM conducted a survey of CEO’s and CIO’s in 2014, and asked them to identify the key
technologies they intended to invest in over the next few years.
Mobility solutions and cloud computing were identified as being of key importance:
Is Mobility Important to Business Executives?
Source: The Customer-activated Enterprise - Insights from the Global C-suite Study, IBM Business Value Institute, 2014

4. 62% of respondents in the Accenture study identified Cloud technology as being in their
top five priorities for 2014.
Cloud-based technologies provide businesses with a low-cost way to implement new
systems, including mobile workforce management.
Cloud-based management systems are:
• Low-cost – op-ex instead of cap-ex – more affordable for SMEs
• Faster to Deploy – can be deployed in days, rather than months
• Mobile – Can be accessed anywhere, anytime via a web browser
• Easy to Integrate – Mobility API Services enable Mobility plug-ins for existing systems
Combining Mobility and Cloud for Success

5. • In 2010, a study asked over 2,200 decision-makers were asked what benefits their firms
have experienced as a result of deploying mobile applications:
Why Choose Mobility for Your Business?
Source: Forrester, Enterprise and SMB Networks and Telecommunications Survey, North America and Europe, 2010

6. What Factors Drive Mobility Adoption?
Competitive Edge
Need to move business
information quickly between
field staff and the office to
be more productive and stay
ahead of the competition.
Cost Pressures
Economically challenging
times forcing companies to
look at more efficient ways
of doing business.
Smartphone Revolution
Low cost, feature-rich
smartphones and tablets,
bandwidth everywhere
and getting faster.
Compliance with Regulation
& Legislation
Need efficient way to monitor
worker performance & safety,
Vehicle Inspection Checks,
Risk Assessments.

7. Problems Solved by Cloud Mobility Solutions
Visibility
Lack of visibility of staff when
they leave the office, leading
to inefficient scheduling,
compliance and customer
service issues.
Productivity
Low productivity due to
inefficient scheduling, or
processing delays to collate
paper forms, photos and
send back to the office.
Efficiency
High administration costs due
to manual processing of
paper forms & data re-entry,
difficulty transferring data to
office IT systems.
Proof of Delivery / Attendance
Lost, incomplete, or delayed
paperwork = no proof of service
delivery and inaccurate records
on internal IT systems.

8. Provide a better service, at lower cost, with cloud and mobility solutions,
integrated with your existing IT systems for an end-to-end solution.
Enhance the investment in your office systems by adding mobility to these systems,
providing a communication channel between your office and field staff, to improve the
quality of service provided and enhance reporting for your business.
A flexible and open API suite enables you to integrate mobility with
almost any existing IT system, including finance, invoicing, ERP, HR
stock and inventory management, and more.
Mobility as a Connector

9. Mobile Workforce Management solutions enable you to:
• Know where your employees are located when outside the office;
• Assign work to the employees, sending details to their mobile phone;
• Capture data in the field and receive status updates and accurate job reports.
• Transfer data from field to office IT systems faster and more accurately for reporting.
What is Cloud Mobility?

10. Mobility solutions create significant efficiencies
in scheduling and dispatching jobs to teams
and technicians out in the field.
Mobility solutions enable faster reporting and analysis
of work completed in the field. Progress updates and
confirmation of job completion enable immediate
invoicing and increase customer satisfaction.
With no data re-entry or paperwork to process
for timesheets and job reports office staff save time
on administration to get more work completed per day.
Improve Efficiency in the Office

11. With mobility, staff can work smarter and faster
with standardized job instructions and real-time
job status reports sent back to the office,
field staff get more work done per day and
improve their first-time fix rate.
Verified proof of delivery with photos, signatures
and faster transfer of information back to office IT
systems for accurate reporting and invoicing.
Increase Productivity in the Field

12. • Eliminate up to 100% of paperwork and data re-entry
• Reduce administration time and costs by up to 50%
• Improve employee productivity and compliance by up to 20%
• Reduce disputed invoices by up to 90%
• Increase customer satisfaction with service delivery
• Improve visibility of employees and assets in the field
• Create detailed, accurate reports in minutes rather than days
• Irrefutable proof of delivery with real-time verification of data
Benefits of Cloud Mobility

13. Accident Exchange is one of the largest
accident management companies in Europe.
Formed in 2001, they now operate a fleet of
3,000 cars in the UK, including all of the major
manufacturer brands and models.
“GeoPal helps us with accurate records of vehicle inspections and time-stamped
proof of delivery. Because it is cloud-based, the ease of installation and pricing
were light-years ahead of the competition - GeoPal is very intuitive, it works.”
Chris Pickering, Director IT Operations, Accident Exchange
Success Story:

14. Eliminate Paper to Reduce Costs
• With GeoPal each driver receives full, accurate job information on their smartphone, which will
save Accident Exchange more than £50,000 per year in printing, materials, and administration costs.
Improve Accountability:
• Secure APIs ensure safe and accurate transfer of data collected
to internal IT systems, reducing costs previously absorbed due to lost paperwork.
• As all information collected on mobile forms is time, date and location stamped, it provides a
verifiable audit trail for vehicle inspections and proof of service delivery.
• Driver performance has improved also, as GeoPal promotes honest time-keeping, leading to
efficiency gains in fuel costs, man-hours and administration.
Success Story: Accident Exchange

15. GeoPal is a cloud service and mobile app to manage mobile workforces, reducing
administration costs and increasing productivity, giving your business a competitive edge.
• GeoPal is an ‘off-the-shelf’, yet highly configurable, web & mobile
application for creating and dispatching mobile forms, capturing data
in the field, and receiving accurate reports from the field in real time.
• GeoPal is used by companies in many industries to increase
productivity, reduce costs, enhance visibility of field workers & assets,
and improve business processes to gain a competitive edge.
What is GeoPal?

16. Enhancing IT Systems
with Cloud Mobility
Service Management Expo 2014