Software challenges in Human Resources

Software challenges in HR
October 2015
Copyright © 2015 Scriptura Engage
Reach. Connect. Engage.

Observation
Contrary to other sectors the HR industry has
quite some experience with the usage of
software in its daily operational work. It’s a huge
advantage in today’s technological climate.
Its rich software history has a downfall though.
Many organizations are working with a pile of
applications, due to the fact that the HR role has
changed over the last 10 years.
The biggest challenge for HR is to reduce the
number of systems they’re working with, to
align it with a centralized communications
platform and to make the infrastructure future-
proof.

Challenge:
A stable eco
system
• Many HR tasks = many applications:
 Recruitment
 Personnel admin
 Onboarding and Offboarding
 Talent management
 Event management
• Many documents and other communications
involved, like contracts and appendices, salary
slips, employee introduction documents,
company car agreements, etc.
• Timing of and modifications to personal
documents and communications like these
require a stable user-friendly environment.

Challenges that
come along
• How to standardize and personalize at the
same time? Each file is individual and contains
sensitive information
• How to reduce admin time?
• How to make onboarding quick and easy?
• How to reach engagement? Long-term interim
or outsourced employees feel more related to
the company that is hiring him than to the
employment agency that is sending him.
• Demonstrate the best Customer Experience

Obstacles when
tackling the
challenge
• More than one language
• More than one brand
• One error can have a big impact
• Easiness of integration
• Co-workers cross-company involved (also non-
technical people), yet very IT-oriented
environment
• Many ways to communicate

Long-term open
approach
Implement a platform that can:
• easily integrate with any of your running
applications
• handle complex and sensitive data
• create any document
• create any communication or message
• distribute in any format via any channel
• offer a user-friendly interface
• enable interaction
• allow future technologies

It’s about people
organization customer
Centralized
Communication
Platform
CRM
Bill
Order
Help

Customer Experience
your best investment

Increase
customer
interaction
• Reduce your administration time and that of
your customers
• Speed up business processes
• Approach your customers the way they want it
• Keep your customers posted in a balanced
communication strategy
• Spend more time interacting with your
customers and stakeholders
• Make doing business with you a delight

Give your
organization
oxygen
• Drastically reduce printing, sending and
archiving costs
• Consider a balanced combination of
standardization and flexibility
• Save time and money by authorizing the best
function in place to compose and distribute
communications
• Faster administration generates improved
internal organization and better customer
relationships, higher customer retention

How does Scriptura Engage enable you?
• Standardize document template design for all messaging across the entire organization, no
matter how many brands, how many languages, how many teams involved. Customers
benefit from your organization’s operations efficiency.
• Personalize documents and communications without IT intervention, protected by team or
individual access restriction and by modification alerts and approval flows. Customers
benefit from your organization’s accuracy and quality and your tailored approach to their
delight.
• Digitize documents, forms and communications delivery. It doesn’t only structurally reduce
costs, it gives you a 360° view on customer communication, it speeds up delivery and
archiving and enables you to communicate through multiple contemporary channels.
Customers benefit from your organization’s flexibility, transparency and availability.

How does Scriptura Engage enable you?
• Mobilize your co-workers in the field and your customers on the way. Capture information
offline or online on a mobile device using branded forms and push it to all depending systems.
It can be used for tons of reasons, like client onboarding, inspection, inquiries, … and
integrated with digital signing. Customers benefit from a personal face-to-face approach
and a substantial decrease in administration and paperwork.
• Energize all your stakeholders, that’s our motto. Your customers in the first place. Show them
you care. Communicate with them in the best way. Encourage them to self-service and at the
same time remain available all the way. Moreover, if you manage to really enable and equip
your co-workers, give them thought flexibility, ease up their daily work, they will have and
take more time and pleasure in looking after your customers.

Scriptura Engage is many solutions
Enterprise
Communication
Platform
Document
Design and
Generation
Interactive
Document
Assembly
Multichannel
Delivery
Mobile Electronic
Forms
Doccle
Connect

More info? Contact us:
EU phone: +32 3 425 40 00
US phone: 011 32 3 425 40 00
email: info@scripturaengage.com

Software challenges in Human Resources

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