The document discusses industry best practices and certifications in project management and IT service management. It provides an overview of certifications including PMP, PRINCE2, ITIL, and Six Sigma. It describes the certification levels, exam requirements, and typical time commitment required to obtain each certification. The document emphasizes that while certifications help with career advancement, true value comes from combining certifications with hands-on experience and knowledge.
SRE Roundtable with 4 DevOps Ambassadors
A roundtable conversation about Site Reliability Engineering (SRE).
Please join us as four of the DevOps Institute's Ambassadors discuss SRE.
DevOps and SRE (and a little history of Google and SRE) - Helen Beal
SRE and ITIL - Donna Knapp
Benefits of SRE - Craig Pearson
SRE and Security - Niladri Choudhuri
And then the team will answer questions for 30+ minutes. We are very interested in hearing your questions. You can tweet them to @ITSMAcademy, add to the registration form, or bring them with you and chat in during the session.
Artificial Intelligence (AI) & The Future of Employee ServiceITSM Academy, Inc.
Dan Turchin, Astound
he bots are coming… but not to take your job. Learn how and why AI and machine learning are making humans better and how organizations like McDonald’s and adidas are delivering better service today.
Astound co-founder Dan Turchin will discuss the future of AI in IT and provide actionable tips that will guarantee your AI initiatives succeed.
Key takeaways:
How artificial intelligence is impacting IT
Why machine learning accelerates shift left strategies
How AI and natural language processing (NLP) are used to improve KPIs like MTTR, FCR, cost per ticket, and customer satisfaction
How AI-driven automation benefits the entire service lifecycle from provisioning and monitoring to incident, problem, and change management
How to improve Customer and Employee Experience with IT Service ManagementITSM Academy, Inc.
Chris Gallacher, Principal Consultant, Forrester Research
How to improve Customer and Employee Experience with ITSM
Please join us as Chris Gallacher provides the latest insights on how to assess and mature your IT services and capabilities by adopting industry best practices to enhance your Customer’s Experience by evaluating and addressing your Employee’s Experience.
Donna Knapp, Curriculum Development Manager, ITSM Academy
How to Create a Great Customer Experience
A key activity in the ITIL 4 service value chain is 'engage'. One reason why this activity is particularly important is that it represents the start of the customer journey. The most successful organizations understand and master the customer journey; often by walking in their customers’ shoes and experiencing the end-to-end journey for themselves.
In this session, Donna Knapp introduces concepts from the new ITIL® 4: Drive Stakeholder Value publication including ways to optimize the customer journey and create a great customer experience.
Vicki Rogers, Senior Manager of Change, Georgia Tech
Learn how Georgia Tech adopted the IT change management process (AKA change enablement practice in ITIL v4), designed to help control the life cycle of strategic, tactical, and operational changes to IT services through standardized procedures.
In this webinar, host Vicki Rogers will briefly describe and define change management and how it fits into the ITSM model, touching on changes with ITIL v4.
Please join us as Vick
Mark Blanke, OwlPoint
Whether you are new to ITIL, Captains of ITIL 3 - or somewhere in between, this webinar is for you. Join us as Mark Blanke, President of OwlPoint, shares with us 5 practical steps to map where your organization is today and how to plan for your journey.
Donna Knapp
Join us for an introduction to ITIL 4. We’ll share – at a high level – key ITIL 4 concepts and how those concepts support the management of modern IT services. If your organization is leveraging agile, lean and DevOps practices, you will like what you see in this current evolution of the ITIL framework.
SRE Roundtable with 4 DevOps Ambassadors
A roundtable conversation about Site Reliability Engineering (SRE).
Please join us as four of the DevOps Institute's Ambassadors discuss SRE.
DevOps and SRE (and a little history of Google and SRE) - Helen Beal
SRE and ITIL - Donna Knapp
Benefits of SRE - Craig Pearson
SRE and Security - Niladri Choudhuri
And then the team will answer questions for 30+ minutes. We are very interested in hearing your questions. You can tweet them to @ITSMAcademy, add to the registration form, or bring them with you and chat in during the session.
Artificial Intelligence (AI) & The Future of Employee ServiceITSM Academy, Inc.
Dan Turchin, Astound
he bots are coming… but not to take your job. Learn how and why AI and machine learning are making humans better and how organizations like McDonald’s and adidas are delivering better service today.
Astound co-founder Dan Turchin will discuss the future of AI in IT and provide actionable tips that will guarantee your AI initiatives succeed.
Key takeaways:
How artificial intelligence is impacting IT
Why machine learning accelerates shift left strategies
How AI and natural language processing (NLP) are used to improve KPIs like MTTR, FCR, cost per ticket, and customer satisfaction
How AI-driven automation benefits the entire service lifecycle from provisioning and monitoring to incident, problem, and change management
How to improve Customer and Employee Experience with IT Service ManagementITSM Academy, Inc.
Chris Gallacher, Principal Consultant, Forrester Research
How to improve Customer and Employee Experience with ITSM
Please join us as Chris Gallacher provides the latest insights on how to assess and mature your IT services and capabilities by adopting industry best practices to enhance your Customer’s Experience by evaluating and addressing your Employee’s Experience.
Donna Knapp, Curriculum Development Manager, ITSM Academy
How to Create a Great Customer Experience
A key activity in the ITIL 4 service value chain is 'engage'. One reason why this activity is particularly important is that it represents the start of the customer journey. The most successful organizations understand and master the customer journey; often by walking in their customers’ shoes and experiencing the end-to-end journey for themselves.
In this session, Donna Knapp introduces concepts from the new ITIL® 4: Drive Stakeholder Value publication including ways to optimize the customer journey and create a great customer experience.
Vicki Rogers, Senior Manager of Change, Georgia Tech
Learn how Georgia Tech adopted the IT change management process (AKA change enablement practice in ITIL v4), designed to help control the life cycle of strategic, tactical, and operational changes to IT services through standardized procedures.
In this webinar, host Vicki Rogers will briefly describe and define change management and how it fits into the ITSM model, touching on changes with ITIL v4.
Please join us as Vick
Mark Blanke, OwlPoint
Whether you are new to ITIL, Captains of ITIL 3 - or somewhere in between, this webinar is for you. Join us as Mark Blanke, President of OwlPoint, shares with us 5 practical steps to map where your organization is today and how to plan for your journey.
Donna Knapp
Join us for an introduction to ITIL 4. We’ll share – at a high level – key ITIL 4 concepts and how those concepts support the management of modern IT services. If your organization is leveraging agile, lean and DevOps practices, you will like what you see in this current evolution of the ITIL framework.
Alan Nance, FISM, Managing Partner CitrusCollab LLLP ... thought leader, innovator, creative disruptor
Service Management exists to guarantee a valuable experience to customers and colleagues. Despite years of implementing best practices, the reputation of most technology departments is below par in the eyes of business leaders.
90% of CEOs feel they aren’t meeting their customer needs.
85% of CEOs don’t think technology is performing critical functions.
One of the core reasons is that technology teams are often trapped into measuring output rather than outcome, and KPIs on activities rather than XPIs that guarantee experience.
Luckily, ITIL 4 now connects to the world of design thinking and experience management with its focus on co-creation and outcomes. But how can we include eXperience Level Agreements (XLA) effectively and quickly?
In this presentation Alan will explain all-things XLA.
Lean IT - Why IT Service Management needs itBoonNam Goh
IT Service Management is sometimes (usually?) implemented badly even if best practices such as ITIL is used. The implementation usually carry out the letter but not the spirit of such best practices. Lean IT helps to apply Lean principles to IT so as to ensure that IT processes are streamlined and provide value to the user/customer. Lean also has techniques that help IT to innovate and transform.
Donna Knapp, Curriculum Development Manager, ITSM Academy
Digital has changed everything! It has enabled organizations to introduce new business models and to significantly change how they do business. Most importantly, it has changed expectations regarding the development, delivery, and use of digital technologies. Speed is crucial, but not at the expense of quality and resilience. In this session, Donna Knapp introduces concepts from the new ITIL® 4 High Velocity IT publication including new ways of thinking and working when speed (across the organization, not just in IT) is key.
Softengi Software Development Company ProfileSoftengi
Softengi is a Ukrainian IT outsourcing service provider, which made its start in 1995, with more than 150 IT professionals daily implementing the business needs of our customers all over the world.
The company is The 2014 Global Outsourcing 100 ranked outsourcer, a member of Intecracy Group IT-consortium and Microsoft Gold certified partner.
Softengi's main competencies are outsourcing software development, establishment of development centers, outsourcing of IT business processes, IT consulting, development of solutions for business (based on Microsoft SharePoint), as well as providing customers its personnel for specific projects (IT-outstuffing).
Among Softengi’s customers there are such world-known companies as Enviance Inc. (cooperating with McDonalds, DuPont, Walmart, Chevron and FujiFilm), Ingersoll-Rand, the Boeing Company, Peterbilt Inc., PZU, Zeppelin and others.
Our exclusive value is “Inspired software engineering” – Softengi makes thoughtful solutions, being totally focused on customer’s expectations and turning into reality the business dreams of our clients.
Mario Vivas, CEO, River Horse
ITIL4 is out and everyone is eager to learn about the updates this release introduces. This session will summarize the key changes that ITIL4 presents with a focus on the more operational processes that organizations deliver on a day to day basis (Incident, Problem, Change and so on). The ServiceNow platform has a powerful set of baseline features and optional plugin functions that can help an organization align with the recommendations of ITIL4.
Please join us and Mario to learn about how you can start applying ITIL4 concepts in your ServiceNow implementations!
John Mcdermott - Gold sponsor session: Hybrid - IT needs hybrid good practiceitSMF UK
In this session, John provided advice on how to put together
sections of various best practice frameworks and ways of
working to best suit your organisational needs.
Iris-Corp Empowers Business across sectors by providing 360 degree HR and HR related solutions. “Experience the cutting-edge of Iris-Corp…you cann’t have a better experience.”
HIUG Interact 2011 Paperless PeopleSoft Onboarding for Healthcare by SmartERPSmart ERP Solutions, Inc.
Presentation at the Healthcare Industry User Group Interact 2011 conference by Doris Wong, CEO, Smart ERP Solutions. Covers an add-on solution for PeopleSoft for automating Employee Onboarding in the Healthcare industry.
Lean @support functions by Martin Chmelar & Tomas Turecek, Tieto Institut Lean France
Applying Lean Thinking to the horizontal support functions: the lessons learned and results achieved at Tieto presented by Tomas Turecek and Martin Chmelar at the Lean IT Summit 2013.
More Lean IT presentations and videos on www.lean-it-summit.com
How I became a Lean CIO by Sari Torkkola, Lean IT Summit 2014Institut Lean France
Three years ago Sari Torkkola was a CIO with great people in her team who...were burning out due to constant fire-fighting and internal customers describing the service level as “IT sucks”. She then realized that the traditional way
of managing does not produce results for anybody. One day, she googled «Lean». 3 years later, she has turned into a leader who coaches everyday. This is the story of her Lean journey. More about Lean IT on www.lean-it-summit.com
Service Desk – VOC: the heart of Lean in IT using Oobeya to lead change by Da...Institut Lean France
How did a Service Desk help lead the change of culture and improvement within a financial services organisation? The problem: IT management had changed from a service to project culture so CREATE side did not talk to the run side until too late. So the Service Desk was repeatedly solving things, performing unneeded tasks, had poor KPIs and tools, and higher costs. One year later and we were the Face-of-IT with measurable days saved in tasks, 80% satisfaction improvement, accelerated request fulfilment, happier staff and gave more budget to enable cloud development and infrastructure projects. We created a place of work and communication: an Oobeya and used Lean to guide improved service based on our ITIL tools and processes. A session presented by Daniel Breston at the Lean IT Summit 2013.
More Lean IT presentations and videos on www.lean-it-summit.com
This presentation is intended to provide an overview of various options for off-shoring activities mainly ones from the IT field to India.
It discusses various ODC models, their advantages, and their limitations. It also provides some insight into challenges faced and ways to tackle them in setting up and managing ODC.
It also provides details of HAMSA's capabilities, methodologies, and approach in setting up ODC for the clients, which evolved over the last 20 years.
Daniel Breston - DevOps metrics that matteritSMF UK
During Daniels presentation he showed you not only how to create meaningful metrics, but also how to develop a maturity matrix that makes sense to guide your journey.
How do you implement ITSM successfully?
Implementing ITSM within an organisation is a tricky prospect. Many organisations try to implement something like ITIL several times before succeeding. For the team charged with changing the mind-set and working practises of a whole organisation, which is what an ITSM implementation actually is, the task can be overwhelming.
Join Eddie Potts, Principal ITSM Consultant at Pink Elephant EMEA, as he maps out an approach to successful ITSM implementations and discusses why many projects fail and how yours can succeed!
Watch webinar recording here https://www.brighttalk.com/webcast/10001/120145
Alan Nance, FISM, Managing Partner CitrusCollab LLLP ... thought leader, innovator, creative disruptor
Service Management exists to guarantee a valuable experience to customers and colleagues. Despite years of implementing best practices, the reputation of most technology departments is below par in the eyes of business leaders.
90% of CEOs feel they aren’t meeting their customer needs.
85% of CEOs don’t think technology is performing critical functions.
One of the core reasons is that technology teams are often trapped into measuring output rather than outcome, and KPIs on activities rather than XPIs that guarantee experience.
Luckily, ITIL 4 now connects to the world of design thinking and experience management with its focus on co-creation and outcomes. But how can we include eXperience Level Agreements (XLA) effectively and quickly?
In this presentation Alan will explain all-things XLA.
Lean IT - Why IT Service Management needs itBoonNam Goh
IT Service Management is sometimes (usually?) implemented badly even if best practices such as ITIL is used. The implementation usually carry out the letter but not the spirit of such best practices. Lean IT helps to apply Lean principles to IT so as to ensure that IT processes are streamlined and provide value to the user/customer. Lean also has techniques that help IT to innovate and transform.
Donna Knapp, Curriculum Development Manager, ITSM Academy
Digital has changed everything! It has enabled organizations to introduce new business models and to significantly change how they do business. Most importantly, it has changed expectations regarding the development, delivery, and use of digital technologies. Speed is crucial, but not at the expense of quality and resilience. In this session, Donna Knapp introduces concepts from the new ITIL® 4 High Velocity IT publication including new ways of thinking and working when speed (across the organization, not just in IT) is key.
Softengi Software Development Company ProfileSoftengi
Softengi is a Ukrainian IT outsourcing service provider, which made its start in 1995, with more than 150 IT professionals daily implementing the business needs of our customers all over the world.
The company is The 2014 Global Outsourcing 100 ranked outsourcer, a member of Intecracy Group IT-consortium and Microsoft Gold certified partner.
Softengi's main competencies are outsourcing software development, establishment of development centers, outsourcing of IT business processes, IT consulting, development of solutions for business (based on Microsoft SharePoint), as well as providing customers its personnel for specific projects (IT-outstuffing).
Among Softengi’s customers there are such world-known companies as Enviance Inc. (cooperating with McDonalds, DuPont, Walmart, Chevron and FujiFilm), Ingersoll-Rand, the Boeing Company, Peterbilt Inc., PZU, Zeppelin and others.
Our exclusive value is “Inspired software engineering” – Softengi makes thoughtful solutions, being totally focused on customer’s expectations and turning into reality the business dreams of our clients.
Mario Vivas, CEO, River Horse
ITIL4 is out and everyone is eager to learn about the updates this release introduces. This session will summarize the key changes that ITIL4 presents with a focus on the more operational processes that organizations deliver on a day to day basis (Incident, Problem, Change and so on). The ServiceNow platform has a powerful set of baseline features and optional plugin functions that can help an organization align with the recommendations of ITIL4.
Please join us and Mario to learn about how you can start applying ITIL4 concepts in your ServiceNow implementations!
John Mcdermott - Gold sponsor session: Hybrid - IT needs hybrid good practiceitSMF UK
In this session, John provided advice on how to put together
sections of various best practice frameworks and ways of
working to best suit your organisational needs.
Iris-Corp Empowers Business across sectors by providing 360 degree HR and HR related solutions. “Experience the cutting-edge of Iris-Corp…you cann’t have a better experience.”
HIUG Interact 2011 Paperless PeopleSoft Onboarding for Healthcare by SmartERPSmart ERP Solutions, Inc.
Presentation at the Healthcare Industry User Group Interact 2011 conference by Doris Wong, CEO, Smart ERP Solutions. Covers an add-on solution for PeopleSoft for automating Employee Onboarding in the Healthcare industry.
Lean @support functions by Martin Chmelar & Tomas Turecek, Tieto Institut Lean France
Applying Lean Thinking to the horizontal support functions: the lessons learned and results achieved at Tieto presented by Tomas Turecek and Martin Chmelar at the Lean IT Summit 2013.
More Lean IT presentations and videos on www.lean-it-summit.com
How I became a Lean CIO by Sari Torkkola, Lean IT Summit 2014Institut Lean France
Three years ago Sari Torkkola was a CIO with great people in her team who...were burning out due to constant fire-fighting and internal customers describing the service level as “IT sucks”. She then realized that the traditional way
of managing does not produce results for anybody. One day, she googled «Lean». 3 years later, she has turned into a leader who coaches everyday. This is the story of her Lean journey. More about Lean IT on www.lean-it-summit.com
Service Desk – VOC: the heart of Lean in IT using Oobeya to lead change by Da...Institut Lean France
How did a Service Desk help lead the change of culture and improvement within a financial services organisation? The problem: IT management had changed from a service to project culture so CREATE side did not talk to the run side until too late. So the Service Desk was repeatedly solving things, performing unneeded tasks, had poor KPIs and tools, and higher costs. One year later and we were the Face-of-IT with measurable days saved in tasks, 80% satisfaction improvement, accelerated request fulfilment, happier staff and gave more budget to enable cloud development and infrastructure projects. We created a place of work and communication: an Oobeya and used Lean to guide improved service based on our ITIL tools and processes. A session presented by Daniel Breston at the Lean IT Summit 2013.
More Lean IT presentations and videos on www.lean-it-summit.com
This presentation is intended to provide an overview of various options for off-shoring activities mainly ones from the IT field to India.
It discusses various ODC models, their advantages, and their limitations. It also provides some insight into challenges faced and ways to tackle them in setting up and managing ODC.
It also provides details of HAMSA's capabilities, methodologies, and approach in setting up ODC for the clients, which evolved over the last 20 years.
Daniel Breston - DevOps metrics that matteritSMF UK
During Daniels presentation he showed you not only how to create meaningful metrics, but also how to develop a maturity matrix that makes sense to guide your journey.
How do you implement ITSM successfully?
Implementing ITSM within an organisation is a tricky prospect. Many organisations try to implement something like ITIL several times before succeeding. For the team charged with changing the mind-set and working practises of a whole organisation, which is what an ITSM implementation actually is, the task can be overwhelming.
Join Eddie Potts, Principal ITSM Consultant at Pink Elephant EMEA, as he maps out an approach to successful ITSM implementations and discusses why many projects fail and how yours can succeed!
Watch webinar recording here https://www.brighttalk.com/webcast/10001/120145
DIRECT DIMENSIONS HELPS RISING BROOKLYN ARTIST CREATE ARTISTIC
REALISM WITH TRANSFORMATIVE 3D TECHNOLOGIES
Expert 3D laser scanning team from Baltimore enables artist Josh Kline to make
statement with 3D printed sculptures in his latest work at MoMA PS1 exhibition
This PowerPoint presents a case study project of 3D laser scanning a vintage undercarriage frame from a 1940's era Jeep and reverse engineering the raw scan data into a clean 3D CAD model ready for re-manufacturing.
There are many reasons why firms need to model the exterior contour of existing aircraft OMLs (Outer Mold Lines). Most aircraft flying today were not designed in a modern 3D CAD program. Even with a current 3D digital design, the actual as-built contour deviates from the intended shape, at least at some level.
Direct Dimensions has used a wide variety of 3D measurement equipment and software for nearly 15 years to accurately capture and model these shapes for many different applications and purposes. This presentation will focus on the evolution of 3D scanning equipment and software through many examples with emphasis on practical application, costs, schedules, deliverables, etc.
Having real world customers that demand higher quality and lower price over time for this application, Direct Dimensions has continually searched for the best tools and methods for performing these projects. This experience and perspective will be freely shared with the audience in order to develop an appreciation for the selection of such tools for these projects.
Gouvernance web et crise 2.0 : meilleures pratiquesGuillaume Brunet
La gestion quotidienne d’une présence web demande un plan de gouvernance clair et efficace, des politiques précises et des mécaniques de production et de gestion de contenu. Mais comment implanter ces éléments dans une vaste organisation aux paliers multiples? Dans le même ordre d’idée, comment gérer une crise 2.0 de façon efficace dans une telle organisation?
Comment définir et implanter un plan de gouvernance web?
Comment bien se préparer à une crise 2.0?
Comment produire, gérer et diffuser son contenu de façon optimale?
Guillaume Brunet aura l’occasion, lors de cette conférence, de souligner les meilleures pratiques en matière de communications web, de gouvernance et de gestion de crise dans les institutions et organismes publics.
Digifab Conf - Direct Dimensions - 3D Scanning for 3D Printing, Making Realit...Direct Dimensions, Inc.
Slideshare presentation by Direct Dimensions at the Digifab Conf in Baltimore, MD on Nov 17, 2014. See http://digifabcon.org for more on the event. This presentation is about 3D Scanning to make digital content for 3D printing and other 3D visualization and design uses.
Global trends in IT
- Process management
- Frameworks with maturity and continual improvements
- Frameworks used in IT for governance, operation and solution
We realize that education is fundamental for the complete development of individuals. As a premier training institute, we endeavor to harness this inherent potential through meeting the growing needs of higher technical and non-technical companies. As we grow, we will expand into new technologies, methodologies, disciplines, resources and even attitudes. To achieve this will ensure the highest quality of trainer, industry leader, practical work and infrastructure. All this is a reflection of the quality training to build a society that is vibrant and growing through knowledge and hard core working experience to share with corporate.
This Power Point Presentation is all about to know about Sanmax and our Working Culture and Business Prospects. to know more visit www.sanmaxglobal.com
3. Company Confidential
Know Your Mentor
Education
– BE NIT Surat (Electrical Engg), M.Tech IIT Delhi (Behavioral Sciences), Ph.D. IIT Delhi
(Use of Computers in Education)
More than 2 decades - Industry Experience
– NIIT Ltd, Network Programs, Nucleus Software GrapeCity Inc, Birlasoft Inc, New
Horizons India Ltd & Vedang Software
Roles
– Courseware Developer, Software Developer – NIIT
– Project & Program Management – IT Software
– Training & Knowledge Management - BFSI
– Software Development & Delivery – Japanese MNC
– Process Consultant – Japanese MNC
– Campus Recruitment & Birlasoft Academy
– Finally got freedom after being a CTO with large training major
– And Now Retired:- Mentor & Consultant – IT / ITES businesses
What am I doing Now?
– Accredited Trainer & Consultant for Project Management & IT Service Management
• Chief Mentor Vedang Software (www.vedangsoftware.com)
– Accredited Examination Center for ITIL, PRINCE2, ISO and others
– Associated Partner / Guest Faculty
• Eagles Eye, Mauritius
• Think Smart LLC Bahrain
• Various educational institutes in India
– And Technology Consultant Vedang Jyotish (www.vedangjyotish.com)
4. Company Confidential
About this Session!!
Understanding
Industry Best Practices
Projects Vs Operations
Project Management
Service Management
The prevalent best practices
The associated industry certifications
5. Company Confidential
Industry Best Practices
What is a Best (now called Good) Practice
– ISO
– CMM & CMMi
– ITIL / PRINCE2 / PMP and even ISO
• Paradigm shift
– An organization can only be as strong as the people
working with it
• Bottom up approach
6. Company Confidential
Projects Vs Operations
Projects Operations
• PMP (PMI.org)
• PRINCE2 ITIL
– Foundation Foundation
– Practitioner Intermediate
– Professional Expert
• PMI-ACP
• PRINCE2 Agile
• CSM
• Most of the businesses moving towards service
• A lot of business happening with EU
7. Company Confidential
Typical Project Management
A temporary endeavor to create a
business product or service
SCOPE
Q
Have you heard about?
CCB –
Change Control Board
14. Company Confidential
IT Down Business Down
I am sorry Sir! I can’t deposit your money in to your account
The system is down
15. Company Confidential
Business Process for a Layman
The core business of an organization
For a bank
Saving A/c, Current A/c, Lending, Credit
Cards, ATM, Internet Banking, Mobile
Banking and…
A University
Admissions, Academic, Examinations..
Retail
Procurement, Marketing, Selling,..
Travel
Ticketing, Cargo…
Logical Business
Units of an organization
16. Company Confidential
Connecting BP & ITSM
Business
Processes
BP 1
SB A/C
BP 1
CA A/C
BP 1
ATM
BP 1
Internet
Banking
BP 1
Mobile
Banking
BP 1
Deposits
IT Services ITS 1
http
ITS 2
ftp
ITS 3
XML
ITS 4
VISA
ITS 5
DTS
ITS 6
N/WS
Depend on
Components
(Cis)
CI 1
HWS
CI 2
SW
CI 3
Router
CI 4
Person
CI5
Space
CI 6
License
s
Depend on
Relationships exist amongst CIs
17. Company Confidential
ITSM Best Practice
Most commonly used IT Service
Management best practice
– IT Infrastructure Library
• Version 2.0
• Version 3.0
• 2011 Update
– 3 Levels of certification
• Foundation
• Intermediate
• Expert
19. Company Confidential
Prevalent Industry Certifications
Project Management
• PMP Based on PMBOK from PMI.org
• PRINCE2 Foundation & Practitioner
• PMI ACP, PRINCE2 Agile, Scrum Master
IT Service Management
• ITIL Foundation
• ITIL Intermediate
• ITIL Expert
Other Best Practices
• Six Sigma
• COBIT
• ISO 20k, ISO 27k etc
21. Company Confidential
Project Management
PMP Certification based on PMBOK
– Most coveted by Project Managers
– Widely applicable in US
– Requires
• A graduate degree
• 35 contact hours training
• 4500 hours project management experience
– Examination at prometric test center
• 200 Questions (175 marked), 4 hours
– Effort required – 1 to 6 months
22. Company Confidential
Project Management
PRINCE 2
– Project Management methodology from UK
– Most projects having any relationship with EU
follow PRINCE2
– Two levels
• Foundation – 75 Questions, 1 hour, close book
• Practitioner – 80 Questions, 2.5 hour, open book
– Exam at Accredited Exam Organization
– No pre-requisites
– Effort required – Less than a week
23. Company Confidential
IT Service Management
ITIL
– The only service management framework today
– Majorly adopted by service industry
– Three Levels
• Foundation – 40 Questions, 1 hour, close book
• Intermediate – 8 Questions, 1.5 hour, close book
• Expert – 10 Questions, 2 hours, close book
– Exam at Accredited Exam Organization
– Effort required – 2 days + 15 days + 5 day
24. Company Confidential
Does Certification really help?
An industry certification
– Helps you clear screening
But
– Increases expectations
Certification with knowledge
– Helps you excel at work
– Stays ahead of competition
– Instill confidence in the minds of employers
and customers
Go for it
25. Company Confidential
Thank You Being with US
Feel free to query / connect :
Dr Pratul Sharma
Chief Mentor Vedang Software
www.vedangsoftware.com
ceo@vedangsoftware.com
+91 98994 26283