Elan is a large recruitment company with 4,500 offices across 80 countries. It has 58 offices and over 10,000 IT contractors in 17 countries. Elan provides recruitment and outsourcing services for permanent and contract positions across various industries including telecom, FMCG, finance, consulting, and energy. Its services include search and selection, contracting, outsourcing, and training. Elan has a global network of partners and aims to be the leading recruitment partner through innovation and cost-efficient solutions.

1. Elan Overview

2. Geographic Coverage Manpower 4,500 offices, 80 countries $ 20.5 billion turnover Perm, Temp and contract Service the entire business and employment lifecycle Elan 58 offices, 17 countries +10 000 IT contractors and +4500 perm placements /yr IT & T recruitment & services

3. Belgium Key Markets Telecommunications, FMCG, Financial Services, Consultancy, ICT, Energy Key Clients Telenet, Delhaize, Sony, Record Bank, Deutsche Bank, BASF, Getronics, HP, IBM, Siemens, Belgacom, PwC, Electrabel Snapshot 2000/2001 Date Established Search & Selection Contracting of Freelancers & Detachering Outsourcing & HR solutions Employment Model HQ in Brussels Location

4. Portfolio of Services

5. Full Skills Coverage

6. Search & Selection Permanent Recruitment;candidate immediately on client payroll Indepth analysis of requested profile and of your company culture and activities Procedure adapted to your wishes: Traditional Search, Executive search, Assessment.. Telephone Interview, Face-2-Face interviews, Testing, References Post Placement Support Onsite Recruitment assistence & outsourcing

7. Contracting Detachering with Elan employees Contracting with Freelancers Outsourcing Globalign-off shoring Vendor consolidation, Migration Projects, Break & Fix Services, Cost Saving initiatives

8. Cost Savings and Break & Fix Services Break & Fix Services Elan IT can ensure the support you need to maintain your network and provide maximum availability for all your equipment. Products covered in typical Break/Fix Service Agreements include:. Desktops Notebooks Servers Printers Scenario’s; Organizations that have a large installed base of older equipment or environments that have ongoing repair needs for PCs, servers and printers. Departments that want one single point of contact for all repair needs. Offices that have changing equipment needs, with the addition and deletion of equipment throughout the contract period. In one, several or all domains on national and international scale to achieve cost savings by: Critical Audit of Contractors and Cost Replacement Services Dynamic Bench Marking and pay rate management Supplier Rationalisation Fixed Term Contracts

9. Recruitment Methodology

10. Sourcing Methodology Global Resourcing Manpower Group Companies Print & Internet Advertising Referrals & Networking Database Search Search & Selection PSL Management Campaign Management Open Days & Road shows Outplacement

11. Additional Testing Services / Competency Evaluation Teckchek Over 155 adaptive exams TeckChek Online – web based delivery Comprehensive technical proficiency profile Objectivity – reduces risk Saves management interview time People keys Leading candidate assessment tool Identifies how candidates adapt to different work environment. Helps select right person for the job Assessment Centres Elan designs, runs and analyses assessment centres allows for more thorough checks to be carried out on candidates than stand alone interviews Designed specifically for each client or requirement Components include: Psychometric Tests, Technical Tests Role Play, one to one interviews Problem Solving Assessment of candidates as they work in a group.

12. Global Resourcing - Offshoring Over 250 vendor partnerships in over 40 countries Access to best and brightest around the world Facilitating near-shore and offshore teams Vast array of available talent across various technologies, disciplines and roles On-demand access to in-demand IT Consultants from low-cost countries working remotely for you

13. Service Level Agreement (SLA)

14. Post Placement Support Induction to Elan & the client Quality Performance Programme (QPP) Free Online Training Follow up by telephone and face-2-face with candidate and manager (HR and IT) Yearly appraisal and career planning Free Online Training Contractor Care Program (team events, regulary meeting sessions, dedicated point of contact, Elan ambassador Program…

15. Training Online Training Market-leading e-learning provider Content – World’s largest in-house development Partnerships – include Novell, Oracle, Informix, IBM, Intel, Microsoft, Verisign, SAP, Lotus, Cisco Security, sun Microsystems, Macromedia Delivery – personalised, interactive, online/CD Free to our contractors & new permanent placements Unlimited access to > 3,000 courses Available at work or at home FastTrack assessment Experts/advisors online 24x7 Online events & discussion group Benefits Cost savings Upskilling of existing contractors/candidates Improved retention/motivation Facilitating internal redeployment through cross training Higher morale for contractors/candidates through perceived investment in development Training can be fitted around contractors’ work & social life Transference of knowledge to in-house teams Permanent placements develop skills throughout their probationary period.

16. Training Class room Interactivity Professional coaches Full customized contains Individual appraisal

17. Skillsoft IT training examples

18. In Summary… Elan, adding value to your business Financially competent IT Solutions Recruitment company supported by parent company Manpower Inc. Widest geographic coverage of any pan-European/global recruitment company Comprehensive recruitment solutions to revolutionise your sourcing strategy Experienced candidate delivery methodology scalable to your requirements Proven quality track record and assurance Accountable for helping our clients to reach their goals Best practice processes and expertise… from strategy to implementation Global network, servicing employment services needs across all skills and levels Ongoing commitment to innovation Proven Cost efficiencies initiatives

19. Overview Collaborations Global Partners EMEA Wide Partners Local Partners

20. Elan’s Brand Attracts the Best Elan was voted Recruitment Consultancy of the Year at the Computing Award for Excellence twice in the past 5 years (2003 and 2004) Elan was recognised in 2006 as Best Recruitment Agency and Best Candidate Communicator Elan was recognised as a Top Employer (March 2008) having a strong brand identity and meritocratic work ethic placing emphasis on professional development, work/life balance, and efforts within Corporate Social Responsibility Elan has also recently been awarded status as one of the Top IT Employers (April 2008).