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Intro to ITOptimizer and Consulting Portal
- 1. Introduction to Consulting-Portal& ITOptimizer
- 2. About Consulting-Portal EXPERIENCEDSince 1999 CP has been helping Fortune 500 and mid-sized companies with their IT Service Management and Enterprise Systems Management initiatives FOCUSED We are practical, tactical and extremely focused on producing tangible results for our clients CAPABLE Our staff is made up of full time employees each with over 25 years of diverse IT experience along with extensive IT Service Management and industry experience Specialized in IT Service Management & Enterprise Systems Management
- 3. Our Services EDUCATIONIMPLEMENTATION ADVISORY Helping you plan and Organize for your ITSM Journey Assessments, Roadmaps Process Design, Technical Design Implementations and Rollouts ITIL, COBIT, ISO20000 Custom Training & Practical Workshops Assess, Design Measure Online Tools for the ITSM Practitioner
- 4. IT Optimizer Overview– DIY ITSM Do It Yourself Tool Kit for IT Service Management Practitioners Affordable SaaS Solution That Accelerates IT Process Improvement Enterprise subscription $9200 year one & $4200 annually after that Perform Your Own Process Maturity Assessments – eAssessment Rapid Process Design & Development – eProcess Web Based Service Management Training –eEducation www.ITOptimizer.com Online Tools for the ITSM Practitioner
- 5. What’s The BestApproach For You? Do It Yourself IT Optimizer & Education Hybrid Leveraging aspects of DIY Incremental Consulting Support Remote or Onsite Traditional Consulting Deliverables based Fixed price
- 6. Assess Design & Measure
- 7. DIY IT ServiceManagement Tools
- 8. eAssessment Automated On-demandFlexible Extensible Comprehensive benchmark of your ITSM processes
- 9. eAssessment – AssessProcess Maturity
- 10. eAssessment – GaugeYour Process Health
- 11. eProcess Process TemplatesOn-demand Process Designer Tool Customization The Easiest way to Build, Customize and Manage ITSM Processes Process Repository
- 12. eProcess 3 easysteps to robust ITSM processes Tailor the Process Select a Template Publish the Process ITSM Processes
- 13. eProcess - ProcessDesign Standards Process Elements Task Details Process Flow
- 14. eEducation Online InstructorLed Courses Included in the subscription ITIL V3 Foundation Training In 5 half day sessions Course materials/exams not included Process Design Architecture In 3 half day sessions
- 15. The Benefits On-demandField-tested solutions Accelerate ITSM projects Reduce implementation costs A “tool-kit” for the ITSM Practitioner Use standalone or combined with CP services Assess, Design & Measure The “Do-it-yourself” Approach to Continual Service Improvement
- 16. Process Improvement &Optimization Our practical approach can help you get results quickly My Contact Information: Karl Bietsch 770-992-2270 [email_address]
Editor's Notes
- #9 eAssessment can be used either standalone or as part of a broader and more detailed ITSM assessment. e-assessment is available on-demand– it’s ready when you are. eAssessment is automated. Once the target processes and recipients have been chosen the solution takes care of the rest. eAssessment is flexible. Select any number of processes or recipients. You can be extremely focused or cast the net as wide as you need to. eAssessment can also be extended with onsite solutions that provide much more depth and guidence.
- #12 CP built eProcess for use by our consultants on process design projects. We are now making it available directly to clients. eProcess is a web based application that is available On-demand as a subscription based service. There are no capital hardware or software costs and subscribers will always have access to the latest feature set and process templates. Within the solution is a library of ITIL based processes that users can copy and modify for their own unique requirements. Modifications are made through the process designer capabilities of eProcess. Reports and documentation can be created autmatically. eProcess also goes beyond process design and supports the capture of detailed data and tool specifications for the process. This helps support tool customization activities. Lastly, eProcess is a repository where staff or auditors can always access the latest version of the process
- #13 With eProcess there are three easy steps to designing your process Select the template from our library of ITSM processes and copy it into your workspace. Tailor the process using our data driven process designer. Every element of the process is at your fingertips allowing you to add, change or delete as required. Once the process has been finalized you can publish it into a library for access by staff – eProcess supports a variety of reports and documentation formats.
- #16 Consulting-Portals tool-kit of Assess, design and Measure solutions is perfect for the ITSM practitioner. The services are available on-demand without the cost of expensive hardware or software licenses. The solutions are field-tested and have built and used by our consultants in the delivery of ITSM services to our clients These solutions have allowed CP to be more responsive and have accelerated our projects delivery schedules through automation and the use of high-quality and repeatable practices When used by an IT organization with trained ITSM practitioners these solutions can reduce the need for consulting thus reducing cost – in essence, we have built a took-kit for the ITSM practitioner Lastly – these solutions can be used standalone or combined with CP’s highly experienced consultants - either way – you benefit for our extensive assessment, design and implementation expertise
- #17 We have an established track record of helping our clients Optimize their IT Service delivery capabilities. This is hard work and we know how to get it done. We help them become: more efficient & effective more responsive and nimble