GLOPORE IMS provides IT service management expertise through a team of over 150 professionals. They offer a range of ITSM services including infrastructure management, service desk support, and security management. GLOPORE helps customers focus on their core business by taking ownership of enabling IT functions and managing them as a service.

1. GLOPORE IMS IT Services Management Excellence. Delivered.

2. INTRODUCTION SUMMARY Pure-play IT Service Management Company Incubated at Babson College and IIMB-NSRCEL Led by well balanced ITSM leadership team Operations in India, London, Boston & Middle-East 150+ People spread across South and Central India, expected to be 500+ people company in FY 10-11 45+ enterprise customers, will add 20 by December 10 ITSM partner for Educomp  South & Central India VCs voted as The Best Startup in Services sector at SiliconIndia ‘09 ‘10 Partnership with best ITSM players, Fox IT in UK

3. THE SERVICE NATURE OF IT Customers always want their business processes to be effective and efficient in order to achieve the business objectives Customers clearly understand that it may be ‘ Technology A ’ today and ‘ Technology B ’ tomorrow, which would enable them to be effective and efficient Customers want their primary focus and efforts to be put in only on running and improving the business processes to achieve their goals Customers need a focused partner to own the enablement part, along with the specific risks and costs associated with this enablement- i.e. provide enablement as a SERVICE

4. IT SERVICE MANAGEMENT (ITSM) The need is now to manage IT as a ‘ service ’ and thus provide ‘ value ’ to the customers The definition of Service Management “ A set of specialized organizational capabilities for providing value to customers in the form of services ” ITIL Glossary Questions that need answers: So how do IT Service providers do this? Are there any good practices available for acquiring this capability? Are there Experts to help us achieve ‘ITSM’ excellence? Can we self learn or can someone qualified teach us this art? Are there automation or tools available to help with this need? How much this practice would cost us (or is it free)? Is there a way to benchmark your achievements? What are the minimum requirements to claim ITSM excellence?

5. IT SERVICE MANAGEMENT APPROACH Focus on core business and strategic activities Integrate Business and IT Strategy with IT Operations Reduce TCO for IT Service Management on an ongoing basis Achieve Process and Operational Excellence Selectively source ITSM Services SLA based managed IT services delivery from ITSM partner Leverage from RIM delivery model while minimizing the risk Adopt best ITSM practices – ITIL, COBIT, ISO/IEC 20000, ISO/IEC 27001, etc., Quality IT Services Availability Performance Security Better Business-IT Alignment Predict and Optimize IT Service Mgmt. Cost Increased Productivity, Customer Retention and Growth Business Challenge Solution Results/Benefits

6. LEADERSHIP TEAM MEMBERS… powered by other GLOPORIANS & our DNA – Values, Ethics and Integrity Prof S. Sadagopan Chairman, itSMF India Members of Advisory Board: Management Team: P. S. Ravindranath Ex-VP Tech., Vinciti Aamer Azeemi Ex-GM Global IT, Wipro Satish Kumar Founder, Chairman and CEO Dr. Srinivasa U. Rangan Co-Founder and VP - Global Strategy & Alliances Sunil Rao Associate Director - IMS Service Delivery Vivek Nicholas Joseph Director - Sales and Marketing, North America R P Singh Director - Sales and Marketing, Europe BOD, includes: Srinivasa Rao Ex-COO, NetSol/IBM Ex-GM, Microland Ashwini Skumar Co-Founder and Head - HR & Talent Development M S Venkatesh Prasad Head of Quality 300+ years of complementary skills –IT Service Management, academics, research, global IT industry & operations experience Strong Academic 3 Babson MBAs 1-Harvard DBA 1-IIT, 2-IIM, 2-MS Avg. 12-25 exp. IBM, HCL, Wipro, HP, Accenture Novell, CTP, Microland Successful IMS start-ups NetSol, Vinciti Networks Srirama Murthy Nadiminti Head of Service Delivery Sales Delivery Strategy Legend Based in London

7. ITSM SERVICE OFFERINGS IT Infrastructure Management Services IT Service Management Services IT Service Desk Services End-User Support Services Network Operations Management Data Center Operations Management Enterprise Security Management Services Application Management Services ONSITE SERVICE DELIVERY Annuity SLA Based Remote IT Infrastructure Management Services Enterprise IT Service Desk Monitoring Services Data Center Management Email/Messaging Management Network Management Server Management Storage Management Database Management Application Management Backup & Restore Management Info. Security Management REMOTE SERVICE DELIVERY Annuity SLA Based ITSM Consulting and Training Services Corporate Trainings Public Trainings Transformation Consulting ITSM Assessment ITSM Gap Analysis & Roadmap ITSM Roadmap Implementation ITSM Governance & CSI Information Security Services Enterprise Certification Services Green IT Consulting HYBRID SERVICE DELIVERY Project Based IT Infrastructure and Technology Solutions System Integration Solutions Data Center Solutions Cloud Computing Solutions Virtualization Solutions ITSM Automation Solutions Green IT Solutions Open Source Solutions BCP & DR Solutions ONSITE SERVICE DELIVERY Project Based Remote Technical Support Services GLOPOREGEEKS.COM Desktop Support Services REMOTE SERVICE DELIVERY Incident Based IMS Gurukul IMSGURUKUL.COM Beginner, Intermediate, Advanced ONSITE SERVICE DELIVERY Corporate / Graduates Hybrid Cost Effective Managed IT Services Process Infrastructure Tools / Tech. SMBs / Consumers People

8. ITSM – GLOBAL DELIVERY MODEL 5

9. TOOL: ITSM INTEGRATED PLATFORM

10. CASE STUDIES: IT INFRA. MGMT. SERVICES Client : Educomp Vertical : Education Services - SmartClass TM Summary : Setup end-to-end IT Infrastructure Services and Provide Ongoing Mgmt. Support Services. Methodology : Process, Automation & People (Onsite + Remote) Benefits : Faster to Market & Growth (1/3 rd of the time): Speed of Execution through Process and Optimization of Resources Reduced the Cost of IT Infrastructure Setup and Ongoing Management Achieved Consistency in Service Delivery  Central Command Center Increased Educomp’s end customer satisfaction, revenue and ROIC Focus on Core Business & Achieve faster Growth  Time to Market

11. CASE STUDIES: ISO 20K & ISO 27K

12. CASE STUDIES: ISO 20K & ISO 27K

13. CASE STUDIES: REMOTE INFRA. MGMT.

14. VOICE OF THE CUSTOMER “ I’m very impressed with the “Mission Impossible” set up over here in the Bangalore studio! Thank you for helping AQUENT become quite a success in India! ” Kimberly A. Schaefer Vice President, Offshore Studios “ GLOPORE IMS has demonstrated excellent understanding of our business and an approach to our IT infrastructure that would scale with our business growth in India. The IT service excellence delivered is impressive and provides a great level of comfort not only to AQUENT but also to its client base.” Jayaraj G Director, India Operations

15. MORE VOICES OF CUSTOMERS… “ GLOPORE IMS was very accommodative in understanding our need and flexible to our schedule. The Consultant from GLOPORE IMS is very knowledgeable in the area of his deliverables. ” “ The Workshop from GLOPORE IMS was good in content and well coordinated. The Skills of the trainer was excellent ! ” “ The Workshop was well paced with comprehensive coverage of the topics – through a very crisp and clear presentation ! ”

16. OUR CUSTOMERS – SELECTIVE LIST GLOPORE IMS is also member of

17. Integrate Business and IT Strategy with IT Operations to ensure consistent Quality IT Service Delivery. Retain control over critical IT functions, don’t outsource them ! Discover GLOPORE IMS @ www.gloporeims.com Thank You!