1. Quality ImprovementsQuality Improvements
Ideas for DepotexasIdeas for Depotexas
Caramel VelezCaramel Velez

2. Ideas for Improvements:Ideas for Improvements:
Orientation/Onbroading ProgramOrientation/Onbroading Program
 There is a need to have a setThere is a need to have a set
orientation/onbroading program developed.orientation/onbroading program developed.
 Currently, it’s up to the individual’sCurrently, it’s up to the individual’s
discretion to show new hires around.discretion to show new hires around.
 These actions are not always effectiveThese actions are not always effective
 New employees need a betterNew employees need a better
understanding of what is needed tounderstanding of what is needed to
become a part of this company.become a part of this company.
 Depotexas has its own work environmentDepotexas has its own work environment
and culture that we want to convey to eachand culture that we want to convey to each
new employee.new employee.

3. Ideas for Improvements:Ideas for Improvements:
Orientation/Onbroading ProgramOrientation/Onbroading Program
 Depotexas has many great aspects thatDepotexas has many great aspects that
new employees need to know.new employees need to know.
 When I was hired, I was fortunate thatWhen I was hired, I was fortunate that
Koutney helped me to get orientated.Koutney helped me to get orientated.
 During my orientation Koutney helpedDuring my orientation Koutney helped
clarify company policies such as birthdays,clarify company policies such as birthdays,
holidays, vacation days and places to eat.holidays, vacation days and places to eat.
 Onboarding process for new employeesOnboarding process for new employees
should include information aboutshould include information about
Depotexas policies and the surroundingDepotexas policies and the surrounding
areas amenities.areas amenities.

4. Ideas for Improvements:Ideas for Improvements:
Orientation/Onbroading ProgramOrientation/Onbroading Program
 The new onboarding system willThe new onboarding system will
require a staff member show a newrequire a staff member show a new
employee around.employee around.
 Lunch should be include as to giveLunch should be include as to give
the employees a feeling ofthe employees a feeling of
belonging.belonging.
 Onbroading will greatly help to makeOnbroading will greatly help to make
new employees become a part of ournew employees become a part of our
team.team.

5. Ideas for Improvements: TrainingIdeas for Improvements: Training
 I felt my training as a scanner lackedI felt my training as a scanner lacked
some structure. As a result, I missedsome structure. As a result, I missed
a few things such as deadlines anda few things such as deadlines and
quality control actions.quality control actions.
 The training guide is a positive stepThe training guide is a positive step
in the right direction.in the right direction.
 We need a written structured trainingWe need a written structured training
program to complement the trainingprogram to complement the training
guide.guide.
 Together the training guide andTogether the training guide and
program will enable the company toprogram will enable the company to
accomplish its goal of consistency.accomplish its goal of consistency.

6. Ideas for Improvements: TrainingIdeas for Improvements: Training
 Should be a set of trainers for eachShould be a set of trainers for each
department.department.
 Each trainer should follow the sameEach trainer should follow the same
training guidelines to insuretraining guidelines to insure
constancy in everyone's work.constancy in everyone's work.
 Cross training is a good idea since atCross training is a good idea since at
times we need to step into eachtimes we need to step into each
others positions to accomplish aothers positions to accomplish a
continuous work flow.continuous work flow.

7. Ideas for Improvements: TrainingIdeas for Improvements: Training
 Basic knowledge of each departmentBasic knowledge of each department
will help with frustrations that canwill help with frustrations that can
arise.arise.
 For example, a case specialist needsFor example, a case specialist needs
exhibits scanned as a rush.exhibits scanned as a rush.
 If the scanner knows this last minuteIf the scanner knows this last minute
request didn’t start with the caserequest didn’t start with the case
specialist, but instead with thespecialist, but instead with the
attorney, he or she will realize theattorney, he or she will realize the
importance of the request and not beimportance of the request and not be
so upset by its untimely fashion.so upset by its untimely fashion.

8. Ideas for Improvements:Ideas for Improvements:
CommunicationCommunication
 We should continue daily and orWe should continue daily and or
weekly team meetings. This willweekly team meetings. This will
allow for better communication.allow for better communication.
 Having bi-monthly departmentalHaving bi-monthly departmental
meetings with department heads willmeetings with department heads will
help the team discuss the issues thathelp the team discuss the issues that
occur on a day to day bases.occur on a day to day bases.
 Department meeting help people feelDepartment meeting help people feel
that they are part of the solution.that they are part of the solution.
 This will help boost team moral.This will help boost team moral.