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Inbound School MarketingIt Doesn’t Matter What You Call It,An Inquiry Is a Lead Kyle James jameskm03@gmail.com twitter.com/kylejames linkedin.com/in/jameskm03 kyle-james.com doteduguru.com hubspot.com nuCloud.com
Why Am I Talking to You? ?
What I Do?
Marketing Has Changed 1950 - 2000 2000 - 2050
Outbound Marketing
Outbound Marketing is Broken 800-555-1234 Annoying Salesperson
Inbound Marketing
Inbound Marketing Process Tools ,[object Object]
 Blogging
 Social Media
 SEO
 Offers / CTAs
 Landing Pages
 Emails
 Lead Intel
 AnalyticsProcess ,[object Object]
 Optimize
 Promote
 Target
 Capture
 Nurture
 Test
 Analyze
 Repeat,[object Object]
If a tree falls in a forest and noone is around to hear it, does it make a sound?
What is Important?
IMPORTANT Give Us Money! But How? Applicants Schedule a Visit Download Catalog Get on Mailing List Alumni Donations
More Inquiries! Need to increase Inquiries! But How?  What is that going to cost?
An Inquiry is a Lead!
Closed Loop Marketing FinancialAid Are you doing this? BusinessOffice Web Team Yes, same forDevelopment Admission
What is a Lead? A lead, in a marketing context, is a potential sales contact: an individual or organization that expresses an interest in your goods or services.
What is a Lead? A company's lead generation efforts and its approach to dealing with leads can significantly impact its success in the marketplace.
LeadPractices ,[object Object],Complete an Application Schedule a Visit Download a Catalog Sign up for a Monthly Newsletter
LeadPractices ,[object Object],Blogging Newsletters Phone Calls Open Houses
LeadPractices ,[object Object],CRM
How Much Do I Spend On Leads? Without the concept of a Lead you aren’t able to consistently measure ROI
What Is The Value? What is the value of a student? Value = avg years * (cost – avg discount) So what is an applicant worth?  App = Value * Conversion rate from applicant to enroll
Let’s Do Some Math Average Years = 3 Cost Per Year = $20,000 Average Discount = $10,000 Student Value = 3 * ($20,000 - $10,000) So a Student is worth$30,000!
Let’s Do Some Math Student Value = $30,000 Conversion Rate in Applicant = 20% App Value = $30,000 * .2 So an Applicant is worth$6,000!
A Lead Is Worth$6,000!
Converting Traffic Into Leads Landing Page  Best Practices
Three Steps of a Landing Page The Call to Action The Landing Page The Follow-Up
The Call to Action Are your offers compelling? Call to action best practices Create urgency Include an image Contrasting colors Be specific/inspirational
The Landing Page Keep it simple Little to no navigation or other links People scan, don’t read Bullet points Pictures Bold copy Five second rule Make it instantly obvious what they will get Shorter the form the higher the conversion rate Possible alternative call to actions
The Follow-Up Thank you page Auto response email Additional channels to connect Opportunities for further engagement Lead Nurturing Email Marketing Phone Calls
Slow Down…
So Many Directions to Go…
Inbound Marketing Success Pyramid Be Social Blogging Link Building Content Creation Calls to Action Landing Pages On-Page SEO Keyword Research SubDomain URL Structure Analytics Installed Site Layout Site Architecture Lead Tracking Setup
So Where To Start? Defining Goals Content Site Architecture Navigation Accessibility Site Intelligence Multimedia/Web 2.0 Link Building Site Optimization Marketing Efforts Social Media
So Where To Start? Defining Goals Content Site Architecture Navigation Accessibility Site Intelligence Multimedia/Web 2.0 Link Building Site Optimization Marketing Efforts Social Media
Defining Goals Business Goals What your site must accomplish? Who is your audience? What makes you special?
Free Website Grader Report http://website.grader.com/
So Where To Start? Defining Goals Content Site Architecture Navigation Accessibility Site Intelligence Multimedia/Web 2.0 Link Building Site Optimization Marketing Efforts Social Media
Content Create great content that tell your stories If you don’t have this the rest won’t matter
So Where To Start? Defining Goals Content Site Architecture Navigation Accessibility Site Intelligence Multimedia/Web 2.0 Link Building Site Optimization Marketing Efforts Social Media
Site Architecture Initial Layout                     www.edustyle.net Look and Feel
So Where To Start? Defining Goals Content Site Architecture Navigation Accessibility Site Intelligence Multimedia/Web 2.0 Link Building Site Optimization Marketing Efforts Social Media
Navigation Usability Cross Linking Content Sitemap Footer
So Where To Start? Defining Goals Content Site Architecture Navigation Accessibility Site Intelligence Multimedia/Web 2.0 Link Building Site Optimization Marketing Efforts Social Media
Search Engine CrawlersAre Your Blindest Users Yahoo Microsoft Google doteduguru.com/seo
The Lynx Browser http://bit.ly/lynx
Accessibility 508 Compliance Search Engine Optimization CSS friendly educheckup.com
So Where To Start? Defining Goals Content Site Architecture Navigation Accessibility Site Intelligence Multimedia/Web 2.0 Link Building Site Optimization Marketing Efforts Social Media
Site Intelligence Site Search Analytical Tracking Lead Intelligence http://doteduguru.com/web-analytics
So Where To Start? Defining Goals Content Site Architecture Navigation Accessibility Site Intelligence Multimedia/Web 2.0 Link Building Site Optimization Marketing Efforts Social Media
Videos & Slideshows http://www.wofford.edu/sightsandsounds/
YouTube Isn’t Alone
Audio http://itunes.stanford.edu/
Student Blogs http://www3.imperial.ac.uk/campus_life/studentblogs
Interactive Campus Tours http://uscupstate.edu/map/
Social News http://engineering.tamu.edu/news/
RSS & Calendar http://www.allegheny.edu/news/feeds.php http://www.utk.edu/events/events/

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Inbound School Marketing #stamats09

Editor's Notes

  1. What do we want our website to do? What is it’s major purpose? Most of the time the #1 goal is going to be recruit students and everything else falls a distant second so keep that audience in mind. Build for your main audience, but don’t forget your other audiences. You will find that you can do this while still staying relevant to everyone.
  2. Same can be said for a website. You can have the greatest website in the world, but if nobody is visiting it is it making a difference? Of course you have to get people to visit, but knowing what they do when they visit is equally important.
  3. So what is important to me? What should I be tracking?Admission SpecificApply to CollegeSchedule a Campus VisitRequest InfoDownload the ViewbookTake a Virtual TourGeneral GoalsSign up for eConnect updatesWatch VideosSubscribe to RSSBecome Facebook Fan, Member of a GroupJoin Linked InRead Blogs
  4. http://www.flickr.com/photos/ppdigital/2329201379/
  5. http://www.flickr.com/photos/tracy_olson/61056391/
  6. http://www.flickr.com/photos/84263554@N00/255847189/
  7. Besides tracking just your website there is still a whole lot that happens with your school online that isn’t specificially on your website. Now that we have a host of tools and segmented data let’s take a look at some of these other options.
  8. Three Blind Mice: Photo credithttp://www.flickr.com/photos/12392252@N03/3065029877/
  9. http://www.flickr.com/photos/84263554@N00/255847189/
  10. http://www.flickr.com/photos/kanaka/112972434/
  11. http://www.flickr.com/photos/36665622@N00/253527065/