On November 30, 2018, Tom Haak of the HR Trend Institute (https://hrtrendinstitute.com) gave a presentation in the Employee Experience Program. These are the slides he used.

1. Improving the Employee
Experience with HR Tech
Tom Haak
November 30, 2018

3. 1. Some examples

4. 1. Traineeship multinational

5. 2. Risk management
in a bank

6. 3. Police
Real time feedback

7. 4. 112:
Saving lives

8. 5. Microlearning in
a hospital

9. 2. HR Tech Trends

10. 10

11. HR slow. Why?
• Lack of imagination
• Caught in old mental models
• Working on the ultimate solution
• Submissive
• Risk averse
• Love pilots
• Business cases poor
• NIH

12. Some considerations
1. The “Ultimate Solution” is an illusion
2. Make sure the basics are in order
3. Keep moving and experimenting
4. Work in partnership with the solution provider
5. Tackle the most urgent issues
6. Do not build yourself
7. Consider the employee expectations

13. Some criteria
• Speed
• Consumer grade technology
• Fun
• Positive user experience (simplicity)
• Trust

14. 3. Sourcing

15. Profiling | sourcing | selection

16. Two examples
• Unilever
• Rituals

17. Sourcing
• Active
• Passive

18. 18

22. 22

26. 26

27. Explore your potential

30. 4. Selection

32. 32

34. Big 5 model

41. 41

44. 5. Onboarding

45. 45

46. 46

48. 6. Organisation | Teams

49. Team composition?

50. Network
Analysis

51. ONA

52. A
B
C
ALS JE EEN LASTIG
PROBLEEM HEBT,
WIE VRAAG JE
HULP?

58. 7. Feedback

59. Performance: not a Bell curve,
but a Power Law distribution
Performance
Number of people

60. Old
• slow
• top-down [manager > employee]
• paternalistic
• organizational driven [org > boss > employee]
• ratings
• complex
• actionable?
• connected to pay
60

61. What we see today
yes
• frequency up
• use of apps
• multi-rater
• moving away from ratings
• ”good conversations”
• superficial
• relying on humans
• internal focus
?
• granular feedback?
• use of technology?
• performance consulting?
• transcend org boundaries?
61
Performance
Consulting

62. 62

63. 63

65. 8. Learning

67. OLD

68. NE
W

69. Mensen in mijn netwerk
Learning Management System
Assessment
• Kan ik mijn werk beter
doen?
• Kan ik iets nieuws leren?
Micro Learning
Oplossingen
Wie/ Wat kan mij helpen?
Content
Libraries
LEREN |
BOUWSTENEN

80. 80

81. 81

84. 9. Wellbeing

85. 85

87. 87

88. A computer with a roof (“The Edge”)

91. 10. Reward

95. 11. Operations

96. 96

97. Enterprise Behavioral Matching

98. 98

99. 99

101. 101

105. 105

109. 12. Ex Measurement/
Analytics

110. employee surveys: frequency
real time
pulse
classic
moments
that matter

111. From one time to continuous

114. Passive
Active
Slow Real Time
Blogyourmood
2017
Overview of
Employee Mood Measurement
providers

116. 116

118. 118

122. 122

123. - hrtrendinstitute.com
- Twitter: @tomwhaak
- Flipboard: The Future of HR
- Pinterest: The Future of HR
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