On June 22, 2018, Tom Haak of the HR Trend Institute (https://hrtrendinstititute.com) gave a presentation in the Employee Experience Program of the University of Applied Sciences, Amsterdam. These are the slides he used.

1. Improving the Employee
Experience with HR Tech
Tom Haak
June 22, 2018

2. 1. The HR Tech Community
(hrtech.community)

3. 3

4. 2. HR Tech Trends

5. 5

6. 6

7. HR slow. Why?
• Lack of imagination
• Caught in old mental models
• Working on the ultimate solution
• Submissive
• Risk averse
• Love pilots
• Business cases poor
• NIH

8. Some considerations
1. The “Ultimate Solution” is an illusion
2. Make sure the basics are in order
3. Keep moving and experimenting
4. Work in partnership with the solution provider
5. Tackle the most urgent issues
6. Do not build yourself
7. Consider the employee expectations

9. Some criteria
• Speed
• Consumer grade technology
• Fun
• Positive user experience (simplicity)
• Trust

10. 3. Sourcing

11. Profiling | sourcing | selection

12. Three examples
• Unilever
• Booking
• Rituals

13. Sourcing
• Active
• Passive

14. 14

18. 18

21. 21

22. Explore your potential

25. 4. Selection

27. 27

28. Big 5 model

35. 35

38. 5. Onboarding

39. 39

40. 40

42. 6. Organisation | Teams

43. Team composition?

44. Network
Analysis

45. Hitachi Business Microscope
45

49. A
B
C
ALS JE EEN LASTIG
PROBLEEM HEBT,
WIE VRAAG JE
HULP?

51. 7. Feedback

52. Performance: not a Bell curve,
but a Power Law distribution
Performance
Number of people

53. Old
• slow
• top-down [manager > employee]
• paternalistic
• organizational driven [org > boss > employee]
• ratings
• complex
• actionable?
• connected to pay
53

54. What we see today
yes
• frequency up
• use of apps
• multi-rater
• moving away from ratings
• ”good conversations”
• superficial
• relying on humans
• internal focus
?
• granular feedback?
• use of technology?
• performance consulting?
• transcend org boundaries?
54
Performance
Consulting

55. 55

56. 56

58. 8. Learning

59. OLD

60. NE
W

61. Mensen in mijn netwerk
Learning Management System
Assessment
• Kan ik mijn werk beter
doen?
• Kan ik iets nieuws leren?
Micro Learning
Oplossingen
Wie/ Wat kan mij helpen?
Content
Libraries
LEREN |
BOUWSTENEN

66. 66

67. 67

69. 9. Wellbeing

70. 70

72. 72

73. A computer with a roof (“The Edge”)

74. New Google Campus

75. New Facebook HQ
(by Frank Gehry)

76. New Apple HQ (by Norman Foster)

77. Amazon Towers | Seattle

78. Jean

80. 10. Reward

84. 11. Operations

85. 85

86. Enterprise Behavioral Matching

87. 87

88. 88

90. 90

94. 94

98. 12. Ex Measurement/
Analytics

99. employee surveys: frequency
real time
pulse
classic
moments
that matter

100. From one time to continuous

102. Passive
Active
Slow Real Time
Blogyourmood
2017
Overview of
Employee Mood Measurement
providers

104. 104

106. Build a digital employee value proposition and simulate change
106

108. 13. Power to the People!

109. 8 HR major trends for 2018
1. From PTB to EI
2. Renewed focus on productivity
3. Power to the people
4. The end of fixed jobs
5. Learning in real time
6. Hospitality and service
7. Shrinking HR teams
8. Letting go

111. - hrtrendinstitute.com
- Twitter: @tomwhaak
- Flipboard: The Future of HR
- Pinterest: The Future of HR
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