Important Issues in Global E-commerce

1. INDIRA GANDHI DELHI TECHNICAL UNIVERSITY
FOR WOMEN
Subject - Cyber Laws & Rights
M. tech. 3rd Sem., ISM.
 By: Prashant Kr. Vats,
 M.tech., Ph.D.

2. Important Issues in Global E-
commerce

3. • E-commerce has become one of the important
mantras of branching out and marketing, in
the business circle.
• Technological convergence, deep urban/rural
penetration of personal computers, increasing
computer literacy and training, liberalization
of telecommunication policy and the
availability of cheap Internet connectivity are
factors that influenced both consumer as well
as business behavior in favor of E-Commerce.

4. • For business houses ‘the lure of conducting
global operations through a web site has
become irresistible because a page on the
World Wide Web can reach web surfers in
every state in the nation and perhaps every
nation on earth.’
• Attracted to the possibilities of E-Commerce,
for a possible market expansion, and with
hope of exploiting more avenues of trade in
the international market, Internet has become
another market place, though virtual.

5. DEFINITIONS OF E-COMMERCE
• As commercial transactions over the Internet
has captured the attention of businessmen,
policy-makers, regulators and academics, they
defined it using various terminologies such as
Electronic Commerce, Internet Commerce etc.
and to grasp the essence of these terms
various attempts have been made to define
them in various ways.

6. 1. Qualitative and narrow definitions of
Ecommerce
• Paying great attention to the qualitative changes the Internet has
specifically brought to electronic commercial transactions; some define E-
Commerce as buying and selling of goods and services via the Internet.
• In the same manner some define it more narrowly concentrating on the
benefits of business-to-consumer transactions on the Internet. They
define E-Commerce as retail sales to consumers for which the transaction
and payment take place on open networks like the Internet.
• Criticisms against these definitions
• These definitions tend to limit the potential of electronic commerce and
its broader economic implications by totally forgetting the Business-to-
Business transactions and Consumer-to-Consume transactions that take
place using the Internet.
• The reality is that E-Commerce transactions are much numerous and
larger than Business-to-business and Consumer-to-Consumer commerce
in terms of revenue and transaction size.
• By the same token, this definition also fails to consider E-Commerce
transactions done through other modes of electronic networks like
telephones and fax machines.

7. Broad Definitions of E-Commerce
• According to few definitions E-Commerce is viewed to embrace all commercial and
economic transactions that take place electronically, including Electronic Data
Interchange and Electronic Funds Transfer.
• An example for such a definition is given by Organization for Economic Co operation
and Development (OECD), which runs as follows:
• All forms of transactions relating to commercial activities, including both organizations
and individuals, that are based on the processing and transmission of digitized data,
including text, sound, and visual images.
• According to this view, the use of Internet is not required for E-Commerce and
includes all forms of transactions that process and transmit digitized data including
text, sound and visual images. Even a commercial transaction involving telephone
lines and fax machines would come under the definition of E-Commerce.
• Another definition, which could be included under this category, runs as follows:
• The application of information and communication technologies to one or more of
three basic activities related to commercial transactions:
• (1) production and support, that is, sustaining production, distribution, and
maintenance chains for traded goods and services;
• (2) transaction preparation, that is, getting product information into the market-place
and bringing buyers and sellers into contract with each other; and
• (3) transaction completion, that is, concluding transactions, transferring payments,
and securing financial services.

8. IMPORTANT ISSUES IN GLOBAL E-COMMERCE
• In the modern times E-Commerce has increasingly emerged as an
important means of business and trade. But at the same time it
has posed various challenges to national policy makers and
legislators as regards its governance. Furthermore, its born global
nature has created various jurisdictional issues, raising
controversies over who should have authority to decide in case of
a dispute as well as how they should be handled. Because of these
reasons E-Commerce and its governance are involved in various
policy dilemmas and issues. The following issues need special
attention.
• 1)Issues relating to Access: Access issues include access to
infrastructure, access to content, universal access.
• 2)Issues relating to Trust: The various trust related issues are
privacy, security, consumer protection and content regulation.
• 3)Issues relating to Ground Rules: Issues relating to ground rules
are issues of taxation, intellectual property rights, commercial
laws including contract law, international trade and standards are
categorized as ground rules-related issues.

9. A. Issues relating to Access
The following are the main issues related to access. If E-Commerce is to spread into the
population within a country as well as globally, these issues must be addressed and resolved in
a timely manner at the domestic and international levels.
• I. Access to infrastructure
• In order to conduct commercial transactions over the Internet, consumers and business people
must first have access to telecommunications networks and services, including backbone
networks. Once connection to the networks and services is ensured, in turn, their capacities
and quality become important for the users. It is thus of critical importance for E-Commerce to
ensure that a proper and efficient access be available.
• II. Access to content
• While access to infrastructure is a necessary condition for people to adopt and participate in E-
Commerce, various types of content transmitted over this infrastructure are also critical
elements for the success of E-Commerce. The contents have to be competitive as well as
respecting the cultural values of others.
• III. Universal access
• Connectivity to telecommunications networks is a prerequisite for enjoying the benefits of E-
Commerce. With the increasing importance of Information and Communication Technologies
in our everyday lives, universal availability of various communication services, Including basic
telephone service, is regarded as a principal policy objective in competitive market
environment. At the same time a large number of people are even without the basic
telephone services. This gap in the world population is called as digital divide.

10. Digital divide and universal access
• “The term digital divide refers to the gap between those people
with effective access to digital and information technology, and
those without access to it.
• It includes the imbalances in physical access to technology, as well
as the imbalances in resources and skills needed to effectively
participate as a digital citizen.
• In others words, it’s the unequal access by some members of the
society to information and communications technology, and the
unequal acquisition of related skills.”
• The OECD defines the digital divide as “the gap between
individuals, households, businesses and geographic areas at
different socio-economic levels with regard both to their
opportunities to access information and communication
technologies and to their use of the Internet for a wide variety of
activities.”
• The digital divide affects the people’s capacity to access modern
Information and Communication Technologies, which in turn
impedes their capacity to access Internet and E-Commerce.

11. Issues relating to Trust
• There is a need of trust when we engage in a relationship or
interaction with other people. Generally lack of knowledge
of those people requires us to take risks in the relationship
or interaction.
• Renowned scholar Arrow says “virtually every commercial
transaction has within itself an element of trust, certainly
any transaction conducted over a period of time.”
• Any type of commercial transaction presupposes trust
between the transacting parties. In any contract parties to it
must trust each other and perform their part of the contract.
• In normal contracts the rules and procedures for dealing
with instances of breach of trust are all ready laid down. But
this continues to be a problem in E-Commerce.

12. • Any form of E-Commerce will never become
successful unless the trading parties trust each
other as well as the system through which the
transaction is made.
• An analysis of this area would reveal that the
following elements are critical for developing
trust in a E-Commerce system:
• 1)Privacy and data protection
• 2)Security
• 3)Consumer Protection, and
• 4)Content Regulation

13. i. Privacy
• Generally it is believed that privacy is a necessary precondition for
trust. But the increase of electronically mediated transactions over the
information and communication network raises regulatory concerns on
the collection, storing and manipulation of personal information without
consent or even knowledge of consumers. Databases of consumer
information may contain personal information.
• There is a chance that without the consent or knowledge of consumers,
those databases may be shared with or sold to others to whom the
consumers have not chosen to give their personal information.
• Because of these matters the protection of privacy has emerged as one of
the most important policy issues among policy-makers, businesses and
consumers.
• At the same time the growth of E-Commerce is inevitably connected with
and relies on the collection, storing of personal information obtained by
voluntary and involuntary consumer surveillance.
• Taking these things into consideration the task of the policy makers to
balance these conflicting interests becomes difficult.

14. ii. Security
• The full potential of E-Commerce cannot be
achieved until the system is capable of providing
the same levels of trust found in traditional
commercial transactions.
• This can be accomplished only if consumers of E-
Commerce are confident of the security of
transmitted information.
• Among the prime security concerns of E-
Commerce confidentiality, authentication and
integrity of information are most important.

15. Encryption technologies and trust
• E-Commerce security can be defined as “a protection of an
information resource from the threats and risks in the
confidentiality, authenticity and integrity of the electronic
transactions transmitted via a network”.
• With the rapid increase of amount and scope of information flow
via the electronic networks raises concerns of fraud and misuse of
data.
• To solve this problem a reliable and strong cryptographic
mechanism has to be used.
• What is encryption?
• Encryption is a process for protecting information by scrambling the
contents to make it difficult and time consuming for an
unauthorized recipient to unscramble and view the information.
• To put it another way it renders electronic information unreadable,
thereby guaranteeing confidentiality, security and integrity of the
information. Its applications include protecting files from theft or
unauthorized access, keeping communications secure from
interception, and enabling secure transactions.

16. iii. Consumer protection
• Price and product information are essential for consumers to make informed
purchasing decisions in any market.
• When a commercial transaction is made between parties without a direct
face-to-face contact or a physical inspection of products, the lack of this
information affects legitimate expectations of the consumers to receive
quality goods and products.
• Unfortunately most of the B2C E-Commerce transactions are of this kind. The
following two factors make this issue even more complicated:
• Competition among the business: The competition results in an increasing
entry of businesses into the E-market and the tendency of these people to go
for unethical and unfair trade practices are also on the increase.
• Convergence: When convergence offers bundles of communication services
in the same platform, the provision of reliable and detailed product and price
information become more critical for the consumers.
• The consumers must be confident that they will be protected in the
electronic marketplace as much as they are in the real marketplace. There
are many consumer protection issues identified at various international
forums as crucial for the further growth of electronic commerce.

17. The following are some of those major consumer
issues in the e-commerce:
• 1)Fairness and truthfulness in advertising.
• Some of the online merchants advertise their products
and services in an unfair and unethical way so as to
attract more number of customers.
• In real space commerce the customers can approach
various authorities and courts with complaints.
• But this is difficult in e commerce particularly in the
context of e-commerce across national borders.
• A small retail customer may find difficulty in
approaching an authority in another country where the
seller is situated.

18. • 2)Labeling and other disclosure requirements such as
guarantees, product standards and specifications: Each
country has got its own standards in labeling, quality of
the product and terms and conditions regarding
guarantee. In the cross border e-commerce if any of
these standards are not maintained it would be
difficult for a customer to seek remedy against this.
• 3)Refund mechanism in the case of cancelled orders,
defective products, returned purchases and lost
deliveries etc. This is another serious issue in the e-
commerce. Proving the cancellation of orders, or a
defect in the goods or services etc would depend on
him proving these circumstances. Taking the global
nature of e-commerce it would be really difficult to get
the money back from the seller.
The following are some of those major consumer
issues in the e-commerce:

19. The Global Information Infrastructure Commission also
points out certain other areas of concern, which are as
follows:
• 1)Online fraud: The instances of online frauds are on the
increase. A person who loses money in any of such frauds
may face difficulty in enforcing his rights.
• 2)Privacy protection: It is also important that confidential
information such as credit card information, bank account
number etc. should be protected. Internet is a medium
through which these information are very often misused.
• 3) Authentication and security of information: Similarly an
ordinary consumer would also face difficulty in verifying
the authentication and security information in an online
atmosphere.
• 4)Lack of Consumer education: Many persons who use
online platforms to engage in commercial activities fail to
understand the vulnerability of Internet and taking
appropriate safeguards.

20. • In order create a trust-conducive environment
for electronic commerce consumer protection
issues will have to be answered.
• The governments across the globe will have to
device reliable protection mechanisms with
the help of industry and others.
• As a useful form of aid, the new Information
and Communication Technologies may be
utilized by regulators and consumer advocates
for devising innovative solutions for consumer
protection and education.

21. iv. Content regulation
• With the opening of borders and markets and the
elimination of barriers to almost any form of
communication, there will inevitably be certain types of
transmission that will be deemed inappropriate, offensive
or harmful to certain segments of consumers and users of
E-Commerce.
• Adult materials, hate speech against minors and sedition
are leading examples of those expressions that raise public
concerns. There are various conflicting interests in these
issues.
• For example those who bother about the vulnerability of
minors to these harmful Internet contents advocate for
regulatory intervention by government.
• At the same time another class argue against any such
intervention on the ground of speech and expression. This
is a problem for policy makers that the problem should be
solved without deterring the growth of E-Commerce.

22. C. Issues regarding ground rules
• When the E-Commerce develops as an important method of
domestic as well as international trade and business, there is a
requirement of a common ground rules and standards across the
globe apart from the existing standards that are based on the
national boundary of each State.
• New or modified rules and standards of governing E-Commerce are
needed with respect to many issues of crucial importance to the
development of electronic commerce.
• The important issues are as follows:
• 1)Taxation
• 2)Intellectual Property Rights
• 3)International trade
• 4)Commercial law and standards
• 5)Dispute Resolution.

23. Taxation issue in Ecommerce
• As E-Commerce increased commercial transactions across national borders, the taxation
issue has become one of the most debated topics.
• E-Commerce is considered by many national tax administrations not only as having the
potential for creating a new stream of revenues but also as presenting daunting
challenges to national tax systems because new technologies used for E-Commerce open
up probabilities of tax evasion and avoidance.
• In order to properly tax commercial transactions, it is critical to establish the systems by
which the tax authorities can obtain accurate and necessary information on those
transactions, regarding transacting parties, time, place and volume. However, unlike
traditional commerce, some unique aspects of electronic commerce greatly affect the
way national tax systems operate.
• Even though many scholars believe that existing domestic and international tax
regulations may well fit E-Commerce, nonetheless, this new type of commercial
transaction raises the need of modification and adjustment of these existing regulations
because of the born-global nature of E-Commerce.
• In the past few years mainly three taxation issues have been much debated in
international discussion. They are:
• â- Issues regarding classification
• â- Issues regarding source and place of residence
• â- Double taxation and tax evasion

24. Issues regarding classification
• The main issue regarding classification is that whether E-Commerce transactions
are regarded as transactions of goods or services. This is really important for
cross-border transactions because different classes of transactions are treated
differently for tax purposes. In other words the question would be the
applicability of General Agreement on Tariffs and Trade (GATT) or General
Agreement on Trade in-services (GATS).
• Traditionally, goods are treated as end products that can be converted into a
tangible or physical product. But Services are intangibles that cannot be
converted into physical goods. If E-Commerce transactions were classified as
sales of goods, GATT rules would apply because when goods are physically
moved across national borders, they are usually subjected to tariff as the GATT
rules apply. On the contrary, if E-Commerce transactions were classified as sales
of service, GATS rules would apply where tariffs will not be applied. At the same
time a clear distinction between goods and services is always confusing in E-
Commerce.
• An example for this issue is given below. When software is ordered electronically
and then is shipped physically in a CD, it could be classified as goods and are
subject to tariffs. The confusion arises when the software is directly downloaded
from the Internet across the border. It is unclear whether this software should
be classified as goods or services and what multilateral rules would apply to
them. Due to this problem of classification, in 1998, the WTO member states
agreed to a two-year moratorium on tariffs on E-Commerce.

25. Issues regarding source and place of residence
• The direct tax system in any country would normally be clear regarding who
is liable for taxes and, for those who are what income is subject to tax.
• Traditionally, source and residence are two basic concepts, which determine
these questions.
• Residence is thought of as “the country with which a taxpayer has the
closest personal links, and source as the country with which income has its
closest economic connection”
• Direct taxes are typically levied by a country on “the domestic and foreign
income of its residents and on the domestic source income of non-
residents.”
• Similarly the collection of direct taxes relies somewhat on evidence of
physical connection. Similarly like the physical connection, permanent
establishment is also very important to determine particular tax jurisdiction
like in which country income has been generated and is therefore taxed.
• According to Article 5 of the OECD Model Tax Convention, permanent
establishment means “a fixed place of business through which the business
of an enterprise is wholly or partly carried on.” This means that places of
business that are mobile are not regarded as a permanent establishment.
• E-Commerce poses a serious problem to tax administration with respect to
this concept of permanent establishment. Since E-Commerce will not be
done from a permanent in most circumstances taxation would be normally
difficult.

26. Double taxation and tax evasion
• As E-Commerce has increased the number of online
suppliers who are often subjected to double taxation and
tax evasion have also significantly increased, posing serious
problems to national tax systems.
• In order to solve these problems in E-Commerce and
reconcile different national positions, the OECD has
developed a set of rules to set up an internationally
consistent and harmonized taxation framework.
• As a result of this effort, the OECD has proposed the
Taxation Framework Conditions in 1998.
• In these framework conditions, five basic principles of
international taxation for E-Commerce were presented to
help national governments to implement internationally
consistent taxation rules.
• Those five principles are neutrality, efficiency, certainty and
simplicity, effectiveness and fairness, and flexibility.

27. International trade & Ecommerce
• As E-Commerce has mushroomed as an
important means of doing business across
national borders, various policy issues relating to
the international trade aspects of E-Commerce
have arisen in international discussions.
• There are mainly three widely discussed policy
issues, which affect international trade. They are:
• a. Is it a trade in Goods or Trade in Services?
• b. ‘Cross-Boarder Supply’ or ‘Consumption
Abroad’?
• c. Domestic regulation of E-Commerce and its
impact on international trade

28. a. Is it a trade in Goods or Trade in Services?
• The answering of this issue is very crucial because E-Commerce transmissions
will be subject to the different WTO rules, depending on whether such a
transmission is classified as trade in goods or services. If it is considered trade in
goods, the GATT rules apply. On the other hand, if it is regarded as trade in
services, it is subject to the GATS rules {General Agreement on Trade in Services}.
• General Agreement on Tariffs and Trade (GATT) is a legal agreement between
many countries, whose overall purpose was to promote international trade by
reducing or eliminating trade barriers such as tariffs or quotas.
• The General Agreement on Trade in Services, abbreviated as GATS, is a treaty of
the World Trade Organization (WTO) that entered into force in 1995 following the
Uruguay Round negotiations. It was created to include services in the multilateral
trading system.
• There are many differences between these two sets of trade rules in terms of
application of National Treatment, Most Favored Nation, and Quota principles.
The National Treatment principle obliges countries to treat all foreign products
equal to their similar domestic products.
• Under the GATT, this principle applies to all goods as a general obligation.
However, it is not a general obligation under the GATS, under which it only
applies to sectors in which members have explicitly scheduled commitments.
Moreover under GATS, member states can make conditions or limitations on
their application of the National Treatment principle, which may restrict the
market access of Foreign Service providers.

29. a. Is it a trade in Goods or Trade in Services?
• This issue also significant for determining custom
duties or Tariffs because the GATT rules impose
custom duties on all imported goods while the GATS
rules do not impose custom duties on services,
which is particularly critical for developing countries
where custom duties account for a considerable
portion of national revenues.
• In order to ensure that the unresolved classification
issue does not hamper the development of E-
Commerce, countries made the decision not to
impose custom duties on E-Commerce transmission
in the 1998 WTO Ministerial Conference Declaration
on Global Electronic Commerce.

30. • Similarly the principle of Most Favored Nation obliges countries to treat
all foreign products alike. This principle applies to all commitments
taken under the GATT, requiring any benefits given to one member
country to be offered to all other members as well.
• Under the GATS, the principle also applies to all services in general.
However, members are given a one-time opportunity to exempt
themselves from the obligation of MFN in service sectors of their own
choosing.
• In addition to the principles of National Treatment and Most Favored
Nation, the GATT and GATS rules differ on whether quantitative
restrictions, namely Quotas, are permitted or not. The GATT prevents
member governments from using Quotas to restrict market access
whereas the GATS prohibits it only inspectors where a member has
made a commitment to provide market access without limitations.
• As described above, due to these differences between the GATT and
GATS, the classification issue with respect to electronic transmission has
important implications for international trade via E-Commerce because
it will result in significantly different treatment of a product.
a. Is it a trade in Goods or Trade in Services?

31. b. ‘Cross-Boarder Supply’ or ‘Consumption Abroad’?
• The difference between a Cross-Boarder Supply and Consumption
Abroad is that in former the supplier enters the jurisdiction of the
consumer and in the later the consumer enters the jurisdiction of
the supplier.
• The distinction between these two methods has significant
implications for market access and domestic regulations of service
trade. Under the GATS, member countries may make commitments
to liberalize specific service sectors and these commitments may
differ depending on the modes of supply.
• Therefore, how E-delivery of service is classified affects the way E-
Commerce is regulated in a particular member country.
• At the same time, unless the classification issue is clarified
internationally, service providers would be left with some
uncertainty about what rules apply in a jurisdiction in which they
supply services.

32. c. Domestic regulation of E-Commerce and its
impact on international trade
• Generally national governments bring regulation of E-
Commerce for various public policy objectives such
privacy, intellectual property rights, consumer
protection and promotion of national cultural diversity.
• But some times these regulations create unnecessary
trade barriers for conducting E-Commerce.
• So an appropriate balance need to be struck between
the need of government to pursue these public policy
objectives through domestic regulation and the need
to ensure that these regulations do not constitute
unnecessary trade barriers which hamper the further
development of E-Commerce.

33. Thank you