Ijlal A. Muhammad is seeking a challenging position utilizing his skills in organizational development, employee training, and management. He has a Bachelor's Degree in Game Art and Design from the Art Institute of Philadelphia. His experience includes over 7 years in sales training management, call center management, and general management. He has skills in training, management, sales, and communication.

1. Ijlal A. Muhammad
7351 Ruskin R. Philadelphia,Pa 19151 | (631) 384-7385 | p.muhammadpbuh@gmail.com
Objective
· Obtain a challenging position with instructional leadership where I can utilize my skills in within
organizational development to enhance employee skills, performance, productivity,and quality of
work.
BACHELOR’S OFARTS DEGREE |2012-PRESENT | ART INSTITUTE OFPHILADELPHIA
· Major: Game Art and Design
· Related coursework: Web Design, Art Design, Media
Skills&Abilities
TRAINNG
· Lead staff through training classes and developmental workshops, as well as develop and
implement new policies, hiring, employee evaluating strategies, create e-learning modules for
new hires and professional development.
MANAGEMENT
· The ability to manage both small and large groups within a fast paced workingenvironment with
flexibility. Ability to adapt, input from employees.
SALES
· The ability to workwithin a fast paced sales environment, with both inside and outside sales, as
well as sales recruiting.
COMMUNICATION
· Excellent communication and interpersonal skills, as well as the ability to communicate effectively
with a team.
Experience
SALES TRAINING MANAGER |CONNECT AMERICAMEDICALALERT SYSTEMS |2013-PRESENT
· Conduct training for new-hire agents. Provide professional development workshops fornew and
existing agents. Schedule and organize training workshops. Developand implement training
materials. Manage new-hire agents. Providedata on agent progress, needs, and areas of
improvement. Coordinate with quality assurance team on the center’s progress and areas of
improvement. Communicate with cross functional departments forbusiness needs and

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development. Providelive coachingand feedback foragents. Present development strategies and
new-hire progress forexecutive summaries.
CALLCENTERMANAGER|CIVIC DEVELOPMENTGROUP|2007-2009
· Supervised call fast paced call center. Established and directed the issuance of company policies.
Supervised the usage of computer systems. Directed employee trainings and workshops.
Interview prospective employees. Hired new candidates forapplicable positions. Provided
employee counseling as wellas initiated employee discharge. Directed supervision of
troubleshooting and quality assurance. Conducted staff conferences.
GENERALMANAGER |CENTRICOMM |2004-2007
· Directed business development at corporateoffice.Recruited new business partners forcompany
growth. Conducted representative and executive management conferences.Sustained working
relationships withcurrent and prospective clients. Conducted trainings forvarious local and
regional partners.
Referenceswill beprovideduponrequest.