1. Ryan Kratz
929 Lincoln Blvd, Middlesex, NJ 08846 / 610-637-9566 / Rkrat934@gmail.com
An experienced results producing professional with essential business skills including project
management, HR operations, employee development, and quality control. I am known to be an
effective collaborator with a focus on developing relationships with client executive teams, vendors,
and internal company partners to achieve business objectives that maximize results for all parties.
Skills and Proficiencies:
 Succession Planning • Team Building
 Budgeting and Resource Allocation • Project Management
 Client relationship software • Recruiting
 Sales Development
Education
Kutztown University of Pennsylvania - Graduated May 2009
Bachelor of Science in Business Administration, Marketing
Professional Experience
Ryder Transportation Services
Operations Management - May 2015 through January 2016
Oversaw daily shop operations of 6 Technicians, Customer Service Coordinator, Receiver and
Inventory Specialist. My responsibilities included oversight of scheduled workload and quality
control, recruiting and hiring to shop employees, HR operations, customer visits and client
relationship management.
 100% customer visitrate of 48 clients
 Helped facilitate 3.8 million dollars in new or expanded services for my location
 Location overall customer service Index score of 93
 Selected into Future Business Leaders Program after three months
Target Corporation
Executive Team Leader – May 2009 through April 2015
Managed daily and nightly operations of 35+ employees in stores achieving over 50 milliondollars in
sales yearly. Main responsibility was to develop a strong team that could implement the company’s
visionwith minimal direction to 100% Target brand standards. Implemented a mentor program for
senior employees to train and develop new hires, which increased retention by 12% and employee
engagement by 17%.
 District college recruiter 2009-2013
 #1 Ranked logistics process across 1,798 stores
 Promoted 3 direct reports to district peers
 1,143 consecutive days without employee injury
Personal
 4 year participant Kutztown University Men’s Soccer Team
 Special Olympics Volunteer
 Volunteer Soccer Coach