Saveena Marina D'Lima is seeking a position in operations at a dynamic company where she can utilize her 5 years of experience in human resources operations at Deloitte Touché Tohmatsu India LLP. She has strong skills in Microsoft Office, managing learning management systems, and communicating effectively. Her experience also includes analyzing learning management system queries, ensuring quality, and presenting reports to clients.

1. SAVEENA MARINA
D’LIMA
Neredmet ‘X’ Roads, Secunderabad 500056.Telengana. | +91 9959612966 |
saveenadlima@gmail.com
Objective
To build upon my existing corporate human resource operations skill set in both analyticaland learning
management systems. I seek a dynamic and a challenging position in the operations department,
providing opportunity to make a strong contribution by utilizing and expanding upon related education,
skills, experiences and capabilities.
Professional Summary
A highly organized and detail oriented HR Analyst (Operations Dept.) with 5 years’ experience providing
through and skillful administration support to human resource operations at Deloitte Touché Tohmatsu
India LLP.Internship program from Visage Media Services Pvt.Ltd. – Hyderabad.
Education
CORRESPONDANCE P.G.DIPLOMAIN PUBLIC RELATIONS | 2010| ANNAMALAIUNIVERSITY,
CHENNAI
· Major: Public Relations
B.A. BACHELORDEGREE |2009|LOYOLA DEGREE COLLEGE,SECUNDERABAD
· Major: Mass Communication
Skills & Abilities
MANAGEMENT
· Dedicated and focused on prioritizing work,
maintaining quality and achieving targets.
· Well-disposed and team oriented.
COMPUTER SKILLS
· Well versed with MicrosoftOfficeapplications.
· Advance MicrosoftExcel
· Experienced in handling SABA, LMS and Sales
Force (non-technical)
COMMUNICATION SKILLS
· Affluent in verbal and non-verbal
communication with peers and colleague.
· Effectiveand wellbalanced email writing
skills.
PROBLEM SOLVING
· With a keen eye to identify problems/errors,
and focusedon solving each problem with
minimum supervisory intervention.
TIME MANAGEMENT
· Ability to efficiently manage time and setting
priorities.
· Maintaining organized workplace,following
the 5S methodology.
SELF CONFIDENT
· Proficientand adaptive individual withstrong
workethics and values.
· Creative and capable to handle dynamic work
pressure withthe help of stress management.

2. Experience
ANALYST | DELOITTE | 2ND NOV’ 2009 – 18TH AUG’ 2014
· Analyzing LMS related queries. Troubleshooting and building solutions forissues pertaining to
requirements of clients.
· Proficientin CRM by resolving Learning queries of clients received from Deloitte officesglobally
· Ensuring consistency on Quality by having meetings withthe Quality Manager to Identify business,
technical, status update and dashboard reporting requirements
· Adequate Experience in Data Management, Data Integration and SAP integrated tools formaintaining
clients record on LMS.
· Assisted Deloitte clients globally by keeping their track record of Learning Hours in Saba Learning
Management System.
· Under manager’s supervision guided the team in achieving weekly targets continuously without
compromising on quality.
· Responsible formanaging workflow,proactively engage resources to address issues and effectively
delegate workloadto the team
· Experience in mentoring new team members to get accustomed with the team as well as the process
· Providedthe clients with online, virtual, classroom courses to complete their required mandatory
trainings.
· In congestion withReporting Team responsible for presenting weekly,monthly,quarterly reports by
effectively managing client requirements.
INTERNSHIP | VISAGE MEDIA SERVICES PVT LTD | 27TH NOV’ 2008 – 2ND JAN’ 2009
· This is the place fora brief summary of yourkey responsibilities and most stellar accomplishments.
Accomplishments
· Actively involvedin creating Process
Documents and SOPs forthe team
· Actively participated in identifying process
gaps and accordingly formulated measures to
controland reduce errors
· Assisted in transition of Harvard Certifications
from Hard Copy to Online Certificates
· Exclusively responsible of providing Online
Harvard Certificates to the Deloitte Employees
· Undertook training programs organized for
new hires on the process
Languages Known
· English
· Hindi
Reference:Available on Request.
(Saveena Marina D’Lima)