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This individual has over 15 years of experience in customer service, administrative, and security roles. They are seeking a challenging position that allows them to further develop their problem-solving, communication, and customer service skills. Their experience includes roles as a retention specialist, office administrator, surveillance officer, transportation security officer, and customer support representative. They possess strong computer, communication, and customer service skills and are motivated to contribute to a company's growth.
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Mukesh Bhatt has over 15 years of experience in operations management, business development, client relationship management, and team management. He is currently the Senior Business Development Manager at Doon Surgico & Medico Agency in Dehradun, where he handles sales, business development, and implementing sales strategies for medical devices. Previously he has held roles such as Deputy Manager of Marketing Strategy and Operations at Blue Print ERE and Manager of Operations and Business Development at Takeoff Worldwide Inc. He has expertise in market analysis, process improvement, and ensuring high levels of customer satisfaction.
Lizzy C.V (New)
Elizabeth Appiah-Nti is a married Christian woman born in 1985 who has over 10 years of experience in customer service and technical support roles. She holds an HND in Business Studies from Archbishop Porter Girl's Polytechnic and is currently serving as a Service Delivery Team Lead at PEG Ghana Limited, where her responsibilities include managing her team and their performance. She has worked previously at Vodafone Ghana, Teletech Customer Care Management, and Electricity Company of Ghana in technical support, quality assurance, customer service, and secretarial roles.
kumar_piyush_Ranjan 031215
This document is a resume for Kumar Piyush Ranjan. It summarizes his work experience including his current role as an Accounts Receivable Associate at Dell International Services India Private Ltd since 2012 where he is responsible for resolving customer issues and providing training. It also lists his education and skills including a B.Com degree from PES Degree College in 2011 and proficiency in Microsoft Office applications.
Linked in mariakalva
Maria Kalva is seeking a career opportunity with a growth-oriented organization. She has over 10 years of customer support experience exceeding expectations through problem solving and analytical skills. Kalva holds a diploma in Technical Support Analyst and a master's degree in Computer Applications. Her experience includes providing customer service, technical support, and training.
Similar to IE-Resume-01 (20)
IE-Resume-01
- 1. IE OBJECTIVE Seasoned service and goal oriented forward-thinker pursuing a challenging position within the company. Extremely motivated to be successful and eager to contribute to the company’s successful growth. Self-directed leader with a passion for the customer experience and process improvement. I want to further develop my problem solving, communication and customer service skills as I continue to grow with the company. EXPERIENCE RETENTION SPECIALIST, ALBUQUERQUE, NM Apr ’15 – Present ➔ Maintain management information systems (manual or computerized) ➔ Performs administrative duties for executive management in the Second Judicial Court ➔ Analyzes non-routine problems with nonfunctioning electro/mechanical equipment or software applications to identify problem area(s) and recommend corrective action ➔ Maintains log of problems so that recurring problems can be reported to product development ➔ Handles problem resolution which may require follow-up and/or escalation to a higher level of expertise ➔ Develop and maintain customer support strategies and collaborate with customers and employees to provide concise timely customer status updates OFFICE ADMINISTRATOR/BAILIFF, ALBUQUERQUE, NM Sep ’14 – Mar ‘15 ➔ Maintain management information systems (manual or computerized) ➔ Performs administrative duties for executive management in the Second Judicial Court ➔ Create and post daily case schedules ➔ Pre-Trial duties including unlock/lock courtrooms and jury rooms and ensure that courtrooms and jury rooms are neat and orderly ➔ Trial/Courtroom duties including opening court and informing the judge when court is ready and closing court when the trial is over or out of session ➔ Communicate messages from jurors to court and/or families ➔ Inform court personnel and prosecution and defense attorneys when verdicts are reached by jurors ➔ Operate all courtroom equipment used during the trial SURVEILLANCE OFFICER, ALBUQUERQUE, NM Aug ’13 – Sep ‘14 ➔ Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry ➔ Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers ➔ Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures ➔ Maintains environment by monitoring and setting building and equipment controls ➔ Build sustainable relationships of trust through open and interactive communication ➔ Maintains organization's stability and reputation by complying with legal requirements ➔ Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques ➔ Performs other job-related duties as assigned for maintaining and enhancing surveillance operations LEAD TRANSPORTATION SECURITY OFFICER, ALBUQUERQUE, NM Apr ’06 – May ‘11 ➔ Inspect carry-on items, using x-ray viewing equipment, to determine whether items contain objects that warrant further investigation
- 2. 2 ➔ Search carry-on or checked baggage by hand when it is suspected to contain prohibited items such as weapons ➔ Monitor passenger flow through screening checkpoints to ensure order and efficiency ➔ Make effective decisions in both crisis and routine situations ➔ Continuously helped to improve security screening processes and personal performance through training and development ➔ Discover and stop emerging transportation security threats by using state of the art technology ➔ Educate and provide friendly customer service to travelers ➔ Contributes to team effort by accomplishing related results as needed CUSTOMER SUPPORT REPRESENTATIVE, ALBUQUERQUE, NM Jan ’03 – May ‘04 ➔ Coordinate and communicate with internal departments to improve the customer's experience ➔ Interact with customers gathering support data to ensure invoice accuracy and also work through specific billing discrepancies ➔ Identify, communicate and respond to reported problems or complaints in a timely fashion ➔ Achieve objectives through communication, training, coaching, and positive reinforcement for the team ➔ Build and maintain a culture of customer centricity ➔ Motivate the team to generate revenue through creative and empowering sales techniques ➔ Process and respond to all paperwork, such as email and faxes, in a timely and efficient fashion EDUCATION VALLEY HIGH SCHOOL - NM 1998 – 2001 H.S. Diploma SKILLS MS Office 2000+, MS Windows (9x, 2000, XP, Vista, 7, 8, 10), Mac OS X various multimedia software, PC hardware, 50+ WPM, Licensed EMT, Practical problem solving and strategic thinking skills; Critical thinker with excellent judgment and initiative, Strong interpersonal skills, including the ability to work across the organization and interact/influence/negotiate effectively at all levels of management and peers, Excellent written and oral communications skills, Oriented towards client satisfaction, excellent customer interactions References available upon request 2