Hemalata R has over 3 years of experience in customer service and accounting roles. She currently works as an Accounting Executive for Wipro Technologies in Bangalore providing support for their travel application. Her experience includes cash application, receivables, billings, and month/year-end closing activities. She has a Master's degree in Finance and Accounting and is proficient in SAP ERP, MS Office, and communication skills. Her objective is to contribute value to a customer-centric organization through her experience and competency development.

1. CURRICULUM VITAE
Hemalata R
Email-id: hemsrg7188@gmail.com
Mob: 09611876084
CAREER OBJECTIVE
 To lead and play an active role for a customer service team in an organization where
my 3 years of progressive experience, in the customer service industry, can add
value to a customer-centric organization. Be a business partner, rather than a
support, in impacting organizational performance through competency development
interventions.
 Currently I am working with WIPRO TECHNOLOGIES in Bangalore as Accounting
executive and giving support to my wipro WIVIDUS in travel application.
 To enrich my knowledge and enhance my skills that enables me to work and grow
in competitive environment.
 I want to work in an esteemed organization and gain the experience of highest level
to become experienced and proficient in work area.
CAREER PROFILE
 Comprehensive knowledge of Accounting principles, Accounts and Financial
techniques.
 Good commercial and Business understanding.
 Handling Good relationship with existing customer, Follow up with customers for
Payment to control the working Capital.
 Active participation in Learning & Developments
Professional Experience
Cash application
 Download bank statements and perform daily work allocation to the team
 Review and apply the cash/credit flow into the system against invoice/debits which
is not been automatically applied by the system itself
 Manual check deposit transaction
 Research and resolve unidentified & unapplied payments.
 Monitoring the cash receipt during the month and Ensure to clear the all application
within month end

2.  If any deviation regards to the payment communicate with respective the
department and clients
 Research and respond to generic mailbox queries
 Prepare weekly/daily Tracking report for the unapplied credits on the customer
account
 Participate in weekly calls with clients to resolve process issues
 Update Cross entity payment trackers
 For language dependent cases update Trackers and work with language enabled
delivery centers for closure
 Contribute to Service Level Agreement by achieving stated productivity and
accuracy goals on a daily basis
 Track and report Service Level Agreement (SLA)
 Acting as a backup to the Team lead as and when required.
 Ensuring Month end activities have to be completed without missing any SLA (Service
Level agreement).
 Interact with the client through mails and via calls for resolving the queries
 Monitoring and assisting the Quality Check of invoices posted among the Processor’s.
 Record the cash receipt in to book, and made the follow up with the customer
payment status and confirm the payment date.
 Handling the Critical and High priority internal & external escalations with efficiency.
 Manage or conduct analysis of feedback from customers, which yields actionable
results for process improvements.
 Providing constructive feedback to improve individual performance, team
performance and team processes.
 Ensure that Standard Operating Procedure (SOP) Manuel is updated as in when there
are process change
 Month End Closer/Year End Closer activities to be performed based on the schedule
 Coordinating with external clients and internal stakeholders via email to resolve the
issues
 Explore for continuous process improvements and share best practices across teams
ICA Receivables and AR Billings
 Rebate Payout, Creation of normal sales order, creation of Debit note, credit note,
generating billing document, releasing billing block, cancellation of credit and debit
note, and reverse the entry when wrong debited or credited to customer.

3.  Price Correction - To make correction of DN or CN when we billed wrongly to the
customer.
 Reconciliation of AP and AR balances by circulating weekly and monthly AP and AR
statement to Inter Company Counterparts and confirming the balances
 Capable to prepare Monthly Reports to Management.
 Capable to prepare Key performance indication report for monthly.
 Capable to prepare Segregation of duties file for monthly.
WORK EXPERIENCE
 Currently Working with Wipro Ltd from December 2012 to till date.
 Experience in AR (Order to Cash)
Office Automation Tools:
 MS-word, MS-Excel & MS-Outlook
 SAP ERP R/3
ACHIEVEMENTS:
 Appreciations emails from vendor and client.s
 Awarded 2 Pragathi’s for process improvements.
 Have been the Consistent Performer in Meeting all the Parameters.
 Always been in the Top Ten in Performance Metrics.
 Have been Adjudge the Best Advisor in terms of Customer Centricity.
ACADEMIC CHRONOLOGY:
 Completed M.F.A (Master of finance and Accounting) during 2010-2012
Department of Post graduate studies and research in commerce from Gulbarga
University GULBARGA.
 Bachelor of Commerce- Specialization in Accounts, Audit 2007- 2010.
Project Details:
 I did my Project on ACCOUNTING FUNCTIONS in JSW steel Ltd, Toranagallu,
Bellary

4. CORE COMPETENCIES:
 Decision making skills
 Interest to learn new things
 Patience and hardworking nature
PERSONAL INFORMATION
Name : Hemalata
Father’s Name : Rangayya
Date of Birth : 7th Jan 1988
Marital Status : Single
Nationality : Indian
Languages Known : English, Kannada and Tamil.
Declaration
I hereby declare that the above furnished details are correct up to my knowledge
and extent.
Station:
Date: (Hemalata)