Khaled Awadh is a Kuwaiti national with over 30 years of experience in banking, most recently as a Manager of Policies & Procedures at Warba Bank. He has previously held roles in operational risk management, business process reengineering, and information technology. Awadh is seeking new challenges in an established bank that offers opportunities for training and self-development.

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C.V.
KHALED ABDULLA AWADH
Khaled_Awadh@Yahoo.com,
Mobile: (965) 99767271
Nationality: Kuwaiti
Marital Status: Married
SUMMARY OF QUALIFICATIONS
Knowledgeable, experienced banking professional with expertise in Information Systems
(IS), procedures, policies development, business process reengineering and Operational
Risk.
Analytical and never work alone. Believe that there is no good news like bad news.
OBJECTIVE
Seeking new challenges in an open and competitive baking environment in a well-
established bank that has the need for analytical expertise and offers opportunities for self
advancement.
TARGER COMPANY
A bank that is progressive and has a good return for its employees in terms of training and
self development.
WORK EXPERIENCE
Warba Bank
December 2013 – Present
Manager Policies & Procedures
Joined to update existing policies & procedures bank-wide along with creating new ones.
Standardized the policies and procedures templates to cater for business bank-wide.
Trained related officers in various departments on how to document / update their documents
using the created templates.
Used the procedures update as a bird's eye-view to stream line business processes, handle
new business initiatives and reduce documentations approval cycles to the minimum.
Burgan Bank
June 2009 – 2013
Operational Risk Management (ORM) (June 2012 – October 2013)

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Joined ORM as Assistant Manager – Operational Risk in June 2012 through an In House
Engagement.
Managed the Incidents report, Risk Dashboard, Internal Control Charts, Risk Control and
Self Assessment, Key Risk Indicators.
Managing the above includes periodic reviewing being monthly or Quarterly with the
business owners, updating and publishing the related reports to the management.
Reviewing all the bank policies and procedures from the point of view of Operational Risk
once they are updated or created.
Organization and Methods (O&M) (June 2009 – June 2012)
Procedure Development Officer in O&M. Managed all the bank procedures in terms of
updating and documenting new ones.
Using previous expertise, the related forms in use were examined and modifications were
suggested to the related business owners.
Having all the bank procedures in hand, suggestions to stream line the business work flow
was brought to the attention of the related business owners.
NATIONAL BANK OF KUWAIT
August 1987 – April 2009
Business Process Reengineering, Information Technology Division
2003 - 2009
Senior Business Analyst, Enterprise Program Division, Information Technology Division (ITD)
Managed capturing and documenting the 'User Requirements' to facilitate building relat4ed
systems. Participated in the negotiation and documentation of the 'Gaps Analysis' phase with
the external consultants for the 'Core Banking Replacement' project.
Completed the business design of phase one of the new PC Teller system. This includes the
screens, vouchers printing and process flow or the transactions.
Participated in building and testing the parameters of the new core bank system.
Participated in redesigning and unifying the customer facing forms.
Business Process Reengineering, Operations Division
2000 - 2003
Senior Business Specialist, Business Process Reengineering, Operations Division
Selected to join the Business Process Reengineering (BPR) team in June 2000 in which
Quality Assurance (QA) process testing was a major responsibility.
Improved and tested the Account Opening process as part of the Customer Relationship
Management (CRM) system for performance, usability and stability.
Participated in redesigning the 'Loan Process' to increase the speed and accuracy of the
loans applications processing.
Selected to work on the 'Paperless Office' program.
Founded the 'Test Methodology' for the bank.
Assigned to plan and implement phase one of the Customer Relationship Management
(CRM) to replace the outdated 'Integrated Customer Enquiry' (ICE) system.
Operation Analyst, Retail Technical Support Dept., Operations Division
1996 – 2000
The below responsibilities were added to my tasks as Form Designer and Controller:
Ensured the quality and accuracy of the retail systems before deploying them to the
branches.
Trained the branches staff prior to any major retail systems releases.
Conducted retail systems testing, instructions, procedures, presentations and training on
system capabilities.

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Managed automation coordination which involved system changes as well as identifications
and resolutions of system problems.
Bank Forms Designer and Controller, Retail Technical Support Dept. Operations Division
1994 – 1996
Managed the process of automating the bank forms and enhanced the retail systems to
facilitate the 'Paperless Office' environment.
Forms designer and controller for the bank.
Assistant Procedure Writer
Documented procedures to optimize the work flow.
Retail Branches
1987 – 1993
Several Retail Banking roles such as Teller, Head Teller, Loan Officer, Fixed Deposit Officer
and Personal Banker Officer.
EDUCATION
Kuwait University
Bachelor of Arts, English Literature, 1985.
SKILLS
Microsoft Office, fluent Arabic and English.
PROFESSIONAL DEVELOPMENT
Various courses in house and in IBS.
HOBBIES AND ACTIVITEIS
Reading and cycling.
REFERENCES
Available on request.