Sara Mahone has over 15 years of experience in client relations and project management. She currently works as a Client Development Specialist, Team Lead at U.S. Bank, where she manages client relationships, develops training materials, and leads a team. Previously she held several management roles in the restaurant industry, demonstrating skills in staff training, operations, and ensuring guest satisfaction. She has a bachelor's degree in business supervision and management from Florida State College at Jacksonville.
• A Bachelor in Commerce- Having more than 6 years of experience in managing any F & A Process with proven skills in Team Leading and setting up new processes of Accounts payable (P2P) & Order to Cash (O2C) client satisfaction and relationship building, Process Management, Handling escalations, Data & metrics reporting.
• Working as Consultant – Accounts payable (P2P) & Order to Cash (O2C) in Capgemini India Private Limited since 2013
• Held Position as Junior Officer- Banking & Operations for 1.5 Years from Apr-2012 To Aug-2013 in ICICI Bank Ltd.
• Possesses Strong Analytical, Logical, and Problem Solving & root cause analysis skills, Multi-Tasking abilities, with proven experience in utilizing people and process knowledge to assist Business Leadership Team in making critical decision.
• Hands on experience in Oracle Financial Apps, Microsoft offices, Business Objects and other Financial Reporting tools and technologies.
• Highly motivated team player with excellent Interpersonal & Presentation Skills along with Proven Communication and Organizational Leadership Qualities.
1. Sara Mahone
6654 Whisper Glen Dr. E, Jacksonville, FL | Cell: 904-673-0675 | saramahone@gmail.com
Profile
Works well in challenging, deadline-oriented environments, individually or as part of a team. Proficient in project
implementation and coordination, and highly experienced in client relationship management and support. Well versed in
prepaid client compliance and regulatory requirements.
Summary of Skills
● Excellent written and verbal communication skills
● Expert in training, client on-boarding and program implementation
● Seasoned in management, team building and process improvement
● Thorough knowledge of Microsoft Office Suite, WebEx, Survey Gizmo, SharePoint, and Lotus Notes
● Skilled in procedure writing and execution
● Strong organizational, analytical and prioritization skills
● Extremely fast learner with proactive and anticipatory approach to learning new responsibilities and
assignments
Accomplishments
● Successfully managed conversion implementations of 75+ clients
● Onboarded more than 350 pay card clients
● Co-developed compliance and risk management procedures for Onboarding team
● Protect the bank, business line and clients by following sound due diligence protocols and adhering to
regulatory requirements
● Created and implemented Onboarding new hire training procedures
● Completed Project Management training
● Developed and instituted program adoption procedures and strategy for Onboarding team
● Co-developed onboarding and program adoption metrics for Onboarding team
● Became subject matter expert for ePaystubPLUS training and onboarding
Professional Experience
Client Development Specialist, Team Lead
U.S. Bank/FSV Payment Systems
2013-Present
Manage client relationships for clients with a paycard opportunity of 50 to 5000
Achieved a 20.16% increase in paycard adoption rates for assigned clients in 2015
Developed and maintain database for tracking team and personal paycard trends and adoption
rates/increases
Manage compliance and regulatory requests, including all client communication, from multiple
departments within prepaid division
Assist in development and review of all client-facing training materials
Lead team in any change order, shutdown or change control needs
Manage and report team metrics, monthly
Develop solutions for issue resolution and client satisfaction
● Implement and oversee large and small projects as needed
● Direct the implementation of new clients as well as manage day to day support of client operational
functionality, productions issues, implementation activities and business applications for a variety of
products
● Responsible for training/mentoring all new team members
● Department SME for several products, including GPR program, ePaystubPLUS and TIPS
2. Key Hourly Manager/Server
Biscotti’s
2008-2013
Responsible for writing and maintaining scheduling system for all FOH employees
Managed and coached FOH staff for performance
Promoted guest satisfaction to ensure loyalty
Trained all new employees to company expectations
Assisted with coordination of 200+ large and small catering events
Provided feedback to owners and senior managers when necessary
Manager
Darden Restaurants
2004-2008
Managed approximately 3,000 guests weekly, with an average sales increase of 6% per period YOY
Balanced service with costs to ensure profitability
Promoted guest satisfaction to ensure loyalty
Managed and coached FOH staff to maximum levels of performance
Monitored BOH for proper sanitation, food quality and presentation
Facilitated selection/assessment/orientation of all new employees
Purchased/controlled inventory with attention to budget guidelines
Analyzed monthly P&L reports
Maintained food cost of 5.8% or better
Involved in special projects such as:
Regional Culinary Captain
Created employee training courses
Key Hourly Manager/Bartender/Server
Applebee’s
1998-2004
Responsible for writing and maintaining scheduling system for all FOH employees
Managed and coached FOH staff for performance when needed
Promoted guest satisfaction to ensure loyalty
Trained new employees to company expectations
Provided feedback to senior managers when required
Office Manager
Wiggins Construction
1995-1998
● Efficiently managed all day-to-day aspects of front office
● Maintained busy multi-line phone system, client files, and project approvals and documents
● Utilized various project management computer programs to support daily office functions
● Assisted with payroll, billing and all client communications
Education
Florida State College at Jacksonville*
Bachelor of Applied Science in Business Supervision & Management
*Member of Phi Theta Kappa, National Honor Society
*Student member of Society for Human Resource Management