This document contains a summary of IKRAM ULLAH BAIG's professional experience and qualifications. It includes his contact information, objective of seeking a challenging position utilizing his education and skills, his educational background including a Master's in Computer Science and Bachelor's in Computer Science, professional trainings he has attended, and work experience including positions as a System Analyst, IT Support Analyst, and IT Support Officer at various banks and educational institutions from 2008 to present. It also lists his personal details and offers to provide references upon request.

1. IKRAM ULLAH BAIG
House number 907 Al Jabri Tower 3 Behind Emirates Driving Institute Dubai
Contact #: 00971556811134
E-mail: baigikram786@hotmail.com
OBJECTIVE
Seeking a challenging and growth-oriented position where my education, experience, knowledge and
interpersonal skills will be utilized to the maximum reciprocal advantage.
EDUCATION
• Masters in Computer Sciences (MS CS) in 1ST Div from Shaheed Zulfiqar Ali Bhutto Institute of
Science and Technology (SZABIST) Karachi-2009
Major Subjects: Advance Computer Architecture, Information Technology Infrastructure
Library(ITIL), Radio Frequency Identifier (RFID), Theory of Programming, Advance Algorithm,
Enterprise Resource Planning (ERP), Theory of Computing, Networks Routing and Switching.
• Bachelors in Computer Sciences (B.CS) in 1ST Div from Newport’s Institute of Communication
and Economics Karachi-2004:
Major Subjects: Database Management System, Software Engineering, System Analysis and
Design, Introduction of Computer Science, Digital Computer Logic.
• Independent Research Studies:
 Designing Disaster Recovery System Issues and Application
 Corporate WAN’s by VSAT
PROFESSIONAL TRAININGS
Have attended several trainings but most recently attended trainings are:
• MCSA (Inclusive of XP and Server 2003, Network infrastructure, Active directory)
From CTTC, Karachi.
• CCNA from CTTC, Karachi.
• Html, Adobe Photoshop, Swish and Flash (6-month diploma)
• Computer Hardware (3-month diploma)
PROFESSIONAL EXPERIENCSE
Mountain Institute of Educational Development (January 2014 to December 2015)
System Analyst:
• Establish network specifications by conferring with users, analyzing workflow, access, information,
and security requirements; designing router administration, including interface configuration and
routing protocols.
• Maintain network performance by performing network monitoring and analysis, and performance
tuning, troubleshooting network problems, escalating problems to vendor.
• Secure network by developing network access, monitoring, control, and evaluation; maintaining
documentation.
• Prepare users by designing and conducting training programs; providing references and support.
• Meet financial requirements by submitting information for budgets; monitoring expenses.

2. Procuring IT hardware and services, Software license management and upgrade local server software as
necessary.
MCB Bank Ltd Pakistan (December 2012 to May2013) Mcb Regional Office
A well reputed, globally recognized financial & commercial bank operating 1200 branches across
Pakistan & the world pertains the lead commercial banking status in Pakistan
Information Technology Service Support Analyst:
• Delivered quality support to the branches regarding smooth work.
• Requests and incidents Complaints log in service desk manager application
• Installing and configuring computer hardware operating systems and application
• Configuration of printers and setting up domain joining.
• Setting up new users' emails accounts and profiles dealing with password issues.
• Diagnose hardware and software issues.
• Installations of bank’s applications express money, Nadra, virtual banking and mobile banking.
• Responsible of escalating requests and incidents.
• Delivered Quality Support to end user via application Service Desk manager CA, Email, Net
meeting, Remote Desktop, Telephone and Verbal Media
• Knowledge of ITIL.
Muslim Commercial Bank (November 2008 to November 2012) Mcb Tower
Information Technology Support Officer:
• Worked at Data center NOC, I hold multifaceted responsibilities that include to working on ATM,
Visa incoming & outgoing files, AS-400 machine, EMC machine, 1-link acquirer transactions, POS
transactions and Participant banks transactions.
• First level process production end of day (EOD) Symbol, Euronet, HGM, CTL, MIBS, Base24(IBM)
• Utility files Ftp on Ptcl, Ssgc, Iesco, Hesco, Sngpl server.
• Installation and troubleshooting knowledge in VMware
• Supporting Storage Services and Virtualization using VMware
• Creation of Windows and Linux VM templates
• Maintain Windows and Linux VM templates
• Troubleshooting VMware issues, alerts.
• Document VMware administration processes and procedures
• Configuration and monitoring all regions IP based camera, NMS servers, UPS, through Solarwinds.
• Responsible for restoration of all LTO’s backup treasury, KM, tuxsido, symbol, virtual banking and
daily, weekly, monthly and yearly backup on production systems
• Transition monitoring on Proview Server
• Monitoring IBM server through IBM directory in Data centre
• Support virtual banking, mobile banking
• Managed overall functions 24/7 IT operation for smooth operation of banking functions

3. • In charge of Data center
Standard Chartered Bank Karachi Pakistan Ltd. (Head Office) June 2008 to Nov.2008
Globally renowned financial & commercial bank with multinational stake holders, operating its
sophisticated operations across the globe
Information Technology Network Engineer:
During my professional affiliation with Standard Chartered Bank, I have discharged my capacities in
carrying out following applications:
• Worked on Wide area network and rectify end user links
• Daily basis checks ATM links via putty
• Installations and troubleshooting of routers
• Data base management,
• Diagnose hardware and faulty devices.
• Manage IT assets and inventory
• Quality Support to end users
PERSONAL DETAILS
• Nationality: Pakistani
• Marital Status: Married
• Contact Email Address: baigikram786@hotmail.com
REFERENCES
Will furnished on request