This document summarizes the evolution of core banking in India, using ING Vysya Bank as a case study. It describes how ING Vysya Bank migrated from legacy systems used in the 1990s to implementing a new core banking system between 2001-2006. The bank then transformed its core banking system again between 2012-2014 to create a new customer-centric system, completing the project ahead of schedule. The new system provides real-time access to customer information across channels to improve the customer experience.

1. Evolution of Core Banking in India
An Analysis on sidelines of ING Vysya Bank’s IT Evolution
Subhash Chandra Jose

2. Evolution of Core Banking in India
ING Vysya’sEvolution post Core Banking
Changing Gears!

3. Dun & Bradstreet Award Best Private Sector Bank
Sunday Standard award Safest Banker
The Economic Times Top 5 Trusted Brands
Over 550 branches
A premier private sector bank in India with a heritage of over 80 years.
Over 630 ATMs
Over 2 million customers
Over US 6333 million in deposits
Over 10,000 employees
ING Vysya Bank in India

4. More Customer Parameters
Client Server Architecture
Thick client
Integration -Batch processes based
WAN based
2000’s
Learning
1990s
Entry
Basic Core Banking
Product Centric
Developed in Silos
Legacy Systems
LAN Based
Evolution of Core Banking in India
Multi channel platform
Service Oriented Architecture
Real time processing
Customer centricity
regulatory compliance
Ready for Market
2010 +

5. Evolution of Core Banking in India
ING Vysya’sEvolution post Core Banking
Changing Gears!

6. - 6 -
ING Vysya’ s First Real Core Banking Experience
2001
Core Banking Implementation Starts
2002
First Pilot Branch Migrated
200325% branches migrated
200460% branches migrated
2006Migration complete
Branch wise rollout ranging 1 –2 months of activity
Thick client systems
Product based ‘buggy’ system
Logistics Intensive
High Costs
How the Migration was done
2003 -2004
New ecosystem
around CBSstarts

7. - 7 -
The New Core Banking –Evolution
Completely Outsourced Model
Expanding product base
Around 150+ apps added
New GLs
New DC
Offline AccOpen
FX, Treasury revamp
Cash Management
Consumer lending
Trade Fiinanace, outsourced switch, Reporting
2005 -2008
2009 -2011
2003 -2005
2012-2014
TreasuryInternet Banking, GL
Credit Risk Mgmnt
Demat Acc Mgmnt
Payments
ECS, New Internet Banking
New Mobile Bnkg
New CBS
ISBS (metro/urban)
ALPM (semi urban & rural) - LAN Based systems -used in 1990’s
Inflection Point !
High Maintenance & Opex Costs
New interfaces was time consuming
Time to market suffered
Strategic TechnologyInnovation
Product Centric
Customer Centric
ESB

8. Evolution of Core Banking in India
ING Vysya’sEvolution post Core Banking
Changing Gears!

9. - 9 -
Our new Customer Centric CBS –The way we did it!
This program changed :
Core Banking system
The Data Center
2000+ new desktops
Bandwidth for all network
MQ series changes
JDBC driver & DB version
Maximum Transformation
Agile principles of ‘welcoming change’ v.s. static scope
Change Control Board with strong stakeholders with IT on the lead.
Prioritization of changes in BAU & parallel development in project line
Regression suite
Zero Change Freeze
Completed the project 2 quarters ahead of schedule v.s. the board commitment.
Extensive planning
Factory Model framework creation with project management best practices
Agile !
Fast Pace Implementation
In Feb 14, ING Vysya launched a new Customer Centric CBS
after a swift 18 month journey &smooth cut over

10. - 10 -
Building a Customer Centric Bank
Customer Focus
•New Products - faster
•Consistent multi channel experience
•CBS central engine for all channels
•Zero stored customer data upstream and downstream
Technology innovation
•Plug and Play integration
•DC Ops automation
•Increase availability
•Virtualize!
•Embrace Open source
•Optimize Power
Lower Operational Deficiencies
•Standardization of business processes
•Straight through-
processing
•Elimination of manual operations
•Outsource non- core operations
Customer Centric BankFull Real-time view of customers & for customers –Best Customer Experience
A customer centric core banking system is the first enabler for a customer centric bank

11. Thank You