The document discusses ways for managers to help upgrade employees' skills through continuous training and improvement. It emphasizes using a PDCA cycle of planning training, executing it, reviewing results, and improving the process. Managers should simplify training and conduct it on the shop floor while working. Exposing problems, rather than hiding them, helps focus on improvement. Suggestion programs can improve involvement but require proper preparation, feedback, and incentives. Leaders guide improvement by thinking small, supporting ideas, sharing success, and communicating at the shop floor level. Control points help management understand processes and establish clear checkpoints for overcoming weaknesses.

1. Shop Floor Management

2. Chapter 5Discuss the management role in upgrading everybody’s skills within an organization.

3. Chapter 5Role of manager is important to upgrade skills of their people.However, many people don’t know or practice how to practice this.Typical Management Problems in Upgrading People’s SkillsSo we don’t take responsible or allocate sufficient time for education, leaving people behind.If we spend time for chasing fire and not upgrading skills, our future will be limited.

4. Chapter 5Not just as individuals, we need to think of ways to work on important jobs as group as wellIdeas for Managers and Staffs in Upgrading People’s SkillsRecognizing important of upgrading skills, we go through cycle.Plan to provide training (plan)Execute training (do)Review how the idea is generated (check)

5. Chapter 5Share applications of skills and provide feedback to improve training process (act)Go back to item 1 and continue cycleEven this principle is simple, the execution can make difficluties.We need to find ways to train people with less involvement of outside specialists or centralized training organizations.The training program should simplified and done right on the shop floor.As we do our jobs and gain experience over time, we tend to develop habits

6. Chapter 5But if we depend on our habits, we can’t meet the requirements of today’s business.We need to see, listen and learn without prejudice.If our judgment skewed, it difficult to access things properly.Therefore it better to start out with no knowledge, to look at the situation afresh and learn to use own wisdom to the maximum.

7. Chapter 6In order to promote improvement activities, we need to be able to expose problems, identify problems areas and do problem-solving effectively.

8. Chapter 6It is important to expose problems effectively so that suitable tools for solving can be used.Exposing problems effectively will not only help to maintain standard but also help to guide better and involve everybody in improvement.For organization as a team, problems should be not only dealt with in specific areas but also throughout the company. Since any organization have its own mission, objectives and plan of action to achieve, problems need to be expose in each specific area so that problem solving process take place.Inventory can cover problems and prevent us from continuous improvement.

9. Chapter 6We should reduce the inventory level to uncover problems and address problems.As we take away these wasted or underutilized resources, we can utilize the resources better and focus to attain our goals.So as we try to reduce extra resources, we should be able to make improvement.Key reasons for reducing inventoryExposing problems rather than covering upFocusing attention on problemsUtilizing resources constructively

10. Chapter 6If there are people who do not know about problems, it may be sign that they can’t utilize their resources well to make continuous improvement.Instead of solving problems themselves, management should think of problem-solving approaches so that more people can participate.If these tools are introduced unclearly, it can hurt the organization and people.Therefore coordination, support and feedback from management and education become very important.

11. Chapter 7How to practice suggestion program effectively in your organization?

12. Chapter 7Suggestion program is one of the problem-solving activities.However suggestion program can face failure because management think potential of people’s talent too lightly and lack of willpower in management.There are some facts for why suggestion program failsJump into problems without much preparationAccomplishments are not shared within peopleDon’t get feedbackIn spite of difficulties, there are many successful suggestion programs.

13. Chapter 7Monetary incentives should be limited if we focus on involving total work force.In order to get everybody’s participation, suggestions can be shared in meeting or newsletter.General recommendation is to focus on small improvement of people involvement, no of suggestions increased and improve quality of suggestion.Implementing an effective suggestion program has four phase.Preparation phaseStartup phase

14. Chapter 7Expansion phaseFurther phaseSome want to share their ideas through suggestion program.The benefits of suggestion programMake easy to communicate each othersExpose areas where support are neededBy keeping individual records, each can see the progress

15. Chapter 8Why are leaders important for continuous improvement in an organization? Discuss the roles of leader.

16. Chapter 8Leading people is more important than managing people.So managers need to develop a broad understanding of business and high level of leadership skills.The more people improve skills and gain confidence, the more manager can delegate responsibility.We should see manager as a leader and employees as a customer.Leadership can’t be found at traditional organization because it is situational.Leader have strong desire to accomplish than the members.

17. Chapter 8Guiding improvement process at shop floorThink of small improvement fistPersuade someone to think about improvementGuide people to think about what they can do to improveFind ways to support and implement ideasFollow up the implementationSharing successIf company have great success, the leader should share this achievement.That’s point out everybody is working together to accomplish the mission.

18. Chapter 8Improving communication at the shop floorAbsence of meetings indicate that there is no close linkage between management and people at the shop floor.Recognize and reward peoplePositive reinforcement can motivate the people at the shop floor.So leaders try to find the opportunities for reorganization and reward.Leaders feel that important part of their job is to provide opportunities to celebrate success and encourage people to move forward.

19. Chapter 9If your company is facing failure due to the weakness in control system, how will you overcome it?

20. Chapter 9If company face failure, management should try to use PDCA (plan-do-check-act) cycle.The time it takes to go through the cycle will differ depending on the nature of work and needs.In reality, there are different stages of progress to digest this cycle.As more checking and acting take place, planning should become easier.PDCA model provide management with clarity and drive organization forward.

21. Chapter 9Another way for overcoming weakness is managing improvement activities with control points.To establish clear checkpoints and network of control, management should understand concept of control points.Depend of characteristics, control points are divided into control items at outcome of process and check items at the root cause of process.Same concept can be used for either manufacturing and management.