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CONTENT
STRATEGY
QR Team
1Sylvia Olivia Aiur Ann Fan Sam
AGENDA
• Overview
• Objectives
• Content Development
• Content Strategy
• Implementation Plan
OVERVIEW
2
2009 09 22
Reasonable mode of Fair Trade
Disadvantaged & marginalized groups
Fair Trade NGO
Shanghai
Chinese poor handicraftsmen
3
Plan projects and raise funds
Director
Select core volunteer
How does iFAIR operate?
Arrange project
Core volunteer
4
5
Problem
Director
Area assistant Area assistant
¥25,000
¥21,000
¥200,000
¥50,000
¥60,000+15,000
2009
2009
2010
2012
2013
6
Existing content strategy
Online
Offline
Provides a free advertising space in May every year
中國南方報業集團
4 stores
4 production
cooperatives
Beijing, Shanghai, Guangzhou and Sichuan
Channel Targets Content Update Achievement
Mass
Announcements
Interactions
Flexible Posts: 2517
Followers: 4590
Share fair trade knowledge
Share organization activities
Once a month Followers: 120
Recruit volunteers
Share volunteer journals
Post photos of activities
Flexible Followers: 4468
Beijing, Shanghai, Hangzhou and Macau
7
AGENDA
• Overview
• Objectives
• Content Development
• Content Strategy
• Implementation Plan
Objectives
8
Ultimate goal
 Make fair trade into a new fashion.
 Encourage more consumers to recognize the financial disadvantages
producers and suppliers in Mainland China face.
Current goal
 Operate the on-hand projects
 Aggregate more people
Long-term goal
 Bring “去遠鄉學手藝” into real market operation cooperation into
regular tours.
1. Buy ticket
2. Go to countryside
2. Go to workshop in city
Learn to make handicraft
3. Make handicraft
9
Ultimate goal
Promote “去遠鄉學手藝” → Promote iFAIR and Fair Trade
Current goal
 Attract more people to pay for the “去遠鄉學手藝” project
 Acquire more new volunteers to work for iFAIR
 Raise awareness of the concept of Fair Trade
10
KPI
The effect of promotion on our multi-platforms
• E.g. Number of visit, unique visit, page views, share, repost, mention, comment
• Tool: Google Analytics; KM Social
The market sales. Such as sales revenue, sales increase, etc.
Tools: Liangzihengdao and Jianghuce.
The number of volunteer.
How to measure our objectives?
11
KPI
The effect of promotion on our multi-platforms,
• E.g. Number of visit, unique visit, page views, share, repost, mention, comment
• Tool: Google Analytics; KM Social
The market sales. Such as sales revenue, sales increase, etc.
Tools: Liangzihengdao and Jianghuce.
The number of volunteer.
How to measure our objectives?
12
KPI
The effect of promotion on our multi-platforms,
• E.g. Number of visit, unique visit, page views, share, repost, mention, comment
• Tool: Google Analytics; KM Social
The market sales. Such as sales revenue, sales increase, etc.
Tools: Liangzihengdao and Jianghuce.
The number of volunteer.
How to measure our objectives?
13
KPI
The effect of promotion on our multi-platforms,
• E.g. Number of visit, unique visit, page views, share, repost, mention, comment
• Tool: Google Analytics; KM Social
The market sales. Such as sales revenue, sales increase, etc.
Tools: Liangzihengdao and Jianghuce.
The number of volunteer.
How to measure our objectives?
14
AGENDA
• Overview
• Objectives
• Content Development
• Content Strategy
• Implementation Plan
Content
Development
15
Citizens
1st, 2nd tier
Travel lovers
The public-spirited
DIY lovers
16
Producer Retailer ConsumerCooperative iFAIR
Producer Buyer Reseller Dealer Wholesaler Retailer Consumer
Tradition
iFAIR
Chinese traditional crafts
17
To enable handicraftsmen to improve
their livelihood and encourage the
inheritance of traditional crafts.
To provide fair pay to the disadvantaged
handicraftsmen.
Mission Value
18
Brand Story
銀蝴蝶
“蝴蝶是苗族人的祖先。你戴著這
只銀蝴蝶,無論走到哪裡,我的心
都和你在一起。”
19
AGENDA
• Overview
• Objectives
• Content Development
• Content Strategy
• Implementation Plan
Content
Strategy
20
Offline Channel
Cityzine, a famous Chinese lifestyle magazine,
targets mainly at Chinese young generation,
offers free AD page every May of the year.
As our NGO does not have enough fund to arrange
multiple offline activities, we conduct most our
works online.
21
Online Channel-Existing
highly engaged interactions
virality
open public platform
good environment for CRM
community with common interests
topics like arts, lifestyle, travel are super popular
official, brand building
direct interaction between consumers & seller
22
make transactions.
discount/sale is always attractive
community of knowledge
must-visit sites for backpackers and travel lovers to check
out information
expressive , understandable & interactive
Online Channel-Added
23
Weibo Wechat Corp Website Douban Zhihu Travel Websites E-commerce Websites Youku
Concept Experience Concept Customs Product Promotion video
Experience Recruit Volunteers Fair Trade Coming Program
iFAIR & Fair Trade Case
News
Coming program Program
Information Disclosure
Content Map
Information & Story Volunteer’s experience Customs
Recruit Volunteers for Programs and Organizations
Program & Product
24
AGENDA
• Overview
• Objectives
• Content Development
• Content Strategy
• Implementation Plan
Implementation
Plan
25
AWARENESS
CONSIDERATIONCONVERSION
ENGAGEMENT
26
AWARENESS
CONSIDERATIONCONVERSION
ENGAGEMENT
Raise awareness of the program
Educate audience about fair trade
27
customer photo and experience sharing, long-term volunteer recruitment on Douban community
Updates on recent activities, fare trade cases, fare trade product display on official Websites
Travel websites
Customs and program
Zhihu
Q&A about iFAIR
Weibo/WeChat
Handcraft workshop
Official website
Introduction of iFAIR
Awareness Consideration Conversion Engagement
Weibo/Wechat
Learning trip
Douban
Experience sharing
Weibo/Wechat
Event
Taobao
Reminder of remaining quota
Group buying website
Countdown board
Group buying website
Reminder of remaining quota
Weibo
Sharing → lucky draw
Weibo
Show handicraft→lucky draw
Douban
Show handicraft→lucky draw
Douban
Share experience
April May Jun July
Implementation Plan
Product
蝴蝶是苗族人的祖先。銀蝴蝶,見證了
控拜銀匠龍師傅的愛情。帶著你對愛的
期許,踏上去遠鄉的旅程,跟著龍師傅
打造愛的銀蝴蝶,給你和你的TA一個不
一樣的情人節!掃一掃樂創益淘寶店鋪
二維碼,瞭解更多。
Project
如果漂泊是你的宿命,那麼“家”是什麼?
對苗族人來說,人走而家隨,銀飾就是
他們的家。探訪苗家村寨,學制控拜銀
飾,體驗公平貿易旅行,背上包,去遠
鄉,探尋不一樣的自己。掃一掃樂創益
淘寶店鋪二維碼,瞭解更多。
28
AWARENESS
CONSIDERATIONCONVERSION
ENGAGEMENT
Motivate audiences to
participate in the project
29
Implementation Plan
customer photo and experience sharing, long-term volunteer recruitment on Douban community
Updates on recent activities, fare trade cases, fare trade product display on official Websites
Travel websites
Customs and program
Zhihu
Q&A about iFAIR
Weibo/WeChat
Handcraft workshop
Official website
Introduction of iFAIR
Awareness Consideration Conversion Engagement
Weibo/WeChat
Learning trip
Douban
Experience sharing
Weibo/Wechat
Events
Taobao
Reminder of remaining quota
Group buying website
Countdown board
Group buying website
Reminder of remaining quota
Weibo
Sharing → lucky draw
Weibo
Show handicraft→lucky draw
Douban
Show handicraft→lucky draw
Douban
Share experience
April May Jun July
30
31
1. Lovers trip—create buzz
猫力 & 瘦肉 Experience
↓
Record
↓
Auction
↓
Show me your love
32
2. Family trip
Chase the trend of 爸爸去哪儿
Children’s Day—family workshop
Summer holiday—family trip
33
3. Design competition
Cooperate with design schools
↓
Online competition
↓
Best design—end product
↓
Gift to winner
Traditional handicraftsmen lack of
fashionable design for products
AWARENESS
CONSIDERATIONCONVERSION
ENGAGEMENT
Buy product (handcrafts and
trips) on Taobao
34
Implementation Plan
customer photo and experience sharing, long-term volunteer recruitment on Douban community
Updates on recent activities, fare trade cases, fare trade product display on official Websites
Travel websites
Customs and program
Zhihu
Q&A about iFAIR
Weibo/WeChat
Handcraft workshop
Official website
Introduction of iFAIR
Awareness Consideration Conversion Engagement
Weibo/WeChat
Learning trip
Douban
Experience sharing
Weibo/Wechat
Event
Taobao
Reminder of remaining quota
Group buying website
Countdown board
Group buying website
Reminder of remaining quota
Weibo
Sharing → lucky draw
Weibo
Show handicraft→lucky draw
Douban
Show handicraft→lucky draw
Douban
Share experience
April May Jun July
35
AWARENESS
CONSIDERATIONCONVERSION
ENGAGEMENT
Advocators
Volunteers
36
Implementation Plan
customer photo and experience sharing, long-term volunteer recruitment on Douban community
Updates on recent activities, fare trade cases, fare trade product display on official Websites
Travel websites
Customs and program
Zhihu
Q&A about iFAIR
Weibo/WeChat
Handcraft workshop
Official website
Introduction of iFAIR
Awareness Consideration Conversion Engagement
Weibo/WeChat
Learning trip
Douban
Experience sharing
Weibo/WeChat
Event
Taobao
Reminder of remaining quota
Group buying website
Countdown board
Group buying website
Reminder of remaining quota
Weibo
Sharing → lucky draw
Weibo
Show handicraft→lucky draw
Douban
Show handicraft→lucky draw
Douban
Share experience
April May Jun July
37
Implementation Plan
customer photo and experience sharing, long-term volunteer recruitment on Douban community
Updates on recent activities, fare trade cases, fare trade product display on official Websites
Travel websites
Customs and program
Zhihu
Q&A about iFAIR
Weibo/WeChat
Handcraft workshop
Official website
Introduction of iFAIR
Awareness Consideration Conversion Engagement
Weibo/WeChat
Learning trip
Douban
Experience sharing
Weibo/WeChat
Event
Taobao
Reminder of remaining quota
Group buying website
Countdown board
Group buying website
Reminder of remaining quota
Weibo
Sharing → lucky draw
Weibo
Show handicraft→lucky draw
Douban
Show handicraft→lucky draw
Douban
Share experience
April May Jun July
38
The End
39
Is The End?
40
Oh, Damn!
41
Anyway,
42
Good luck,
43
CU, HK!
44

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I fair qr team

  • 2. AGENDA • Overview • Objectives • Content Development • Content Strategy • Implementation Plan OVERVIEW 2
  • 3. 2009 09 22 Reasonable mode of Fair Trade Disadvantaged & marginalized groups Fair Trade NGO Shanghai Chinese poor handicraftsmen 3
  • 4. Plan projects and raise funds Director Select core volunteer How does iFAIR operate? Arrange project Core volunteer 4
  • 5. 5
  • 6. Problem Director Area assistant Area assistant ¥25,000 ¥21,000 ¥200,000 ¥50,000 ¥60,000+15,000 2009 2009 2010 2012 2013 6
  • 7. Existing content strategy Online Offline Provides a free advertising space in May every year 中國南方報業集團 4 stores 4 production cooperatives Beijing, Shanghai, Guangzhou and Sichuan Channel Targets Content Update Achievement Mass Announcements Interactions Flexible Posts: 2517 Followers: 4590 Share fair trade knowledge Share organization activities Once a month Followers: 120 Recruit volunteers Share volunteer journals Post photos of activities Flexible Followers: 4468 Beijing, Shanghai, Hangzhou and Macau 7
  • 8. AGENDA • Overview • Objectives • Content Development • Content Strategy • Implementation Plan Objectives 8
  • 9. Ultimate goal  Make fair trade into a new fashion.  Encourage more consumers to recognize the financial disadvantages producers and suppliers in Mainland China face. Current goal  Operate the on-hand projects  Aggregate more people Long-term goal  Bring “去遠鄉學手藝” into real market operation cooperation into regular tours. 1. Buy ticket 2. Go to countryside 2. Go to workshop in city Learn to make handicraft 3. Make handicraft 9
  • 10. Ultimate goal Promote “去遠鄉學手藝” → Promote iFAIR and Fair Trade Current goal  Attract more people to pay for the “去遠鄉學手藝” project  Acquire more new volunteers to work for iFAIR  Raise awareness of the concept of Fair Trade 10
  • 11. KPI The effect of promotion on our multi-platforms • E.g. Number of visit, unique visit, page views, share, repost, mention, comment • Tool: Google Analytics; KM Social The market sales. Such as sales revenue, sales increase, etc. Tools: Liangzihengdao and Jianghuce. The number of volunteer. How to measure our objectives? 11
  • 12. KPI The effect of promotion on our multi-platforms, • E.g. Number of visit, unique visit, page views, share, repost, mention, comment • Tool: Google Analytics; KM Social The market sales. Such as sales revenue, sales increase, etc. Tools: Liangzihengdao and Jianghuce. The number of volunteer. How to measure our objectives? 12
  • 13. KPI The effect of promotion on our multi-platforms, • E.g. Number of visit, unique visit, page views, share, repost, mention, comment • Tool: Google Analytics; KM Social The market sales. Such as sales revenue, sales increase, etc. Tools: Liangzihengdao and Jianghuce. The number of volunteer. How to measure our objectives? 13
  • 14. KPI The effect of promotion on our multi-platforms, • E.g. Number of visit, unique visit, page views, share, repost, mention, comment • Tool: Google Analytics; KM Social The market sales. Such as sales revenue, sales increase, etc. Tools: Liangzihengdao and Jianghuce. The number of volunteer. How to measure our objectives? 14
  • 15. AGENDA • Overview • Objectives • Content Development • Content Strategy • Implementation Plan Content Development 15
  • 16. Citizens 1st, 2nd tier Travel lovers The public-spirited DIY lovers 16
  • 17. Producer Retailer ConsumerCooperative iFAIR Producer Buyer Reseller Dealer Wholesaler Retailer Consumer Tradition iFAIR Chinese traditional crafts 17
  • 18. To enable handicraftsmen to improve their livelihood and encourage the inheritance of traditional crafts. To provide fair pay to the disadvantaged handicraftsmen. Mission Value 18
  • 20. AGENDA • Overview • Objectives • Content Development • Content Strategy • Implementation Plan Content Strategy 20
  • 21. Offline Channel Cityzine, a famous Chinese lifestyle magazine, targets mainly at Chinese young generation, offers free AD page every May of the year. As our NGO does not have enough fund to arrange multiple offline activities, we conduct most our works online. 21
  • 22. Online Channel-Existing highly engaged interactions virality open public platform good environment for CRM community with common interests topics like arts, lifestyle, travel are super popular official, brand building direct interaction between consumers & seller 22
  • 23. make transactions. discount/sale is always attractive community of knowledge must-visit sites for backpackers and travel lovers to check out information expressive , understandable & interactive Online Channel-Added 23
  • 24. Weibo Wechat Corp Website Douban Zhihu Travel Websites E-commerce Websites Youku Concept Experience Concept Customs Product Promotion video Experience Recruit Volunteers Fair Trade Coming Program iFAIR & Fair Trade Case News Coming program Program Information Disclosure Content Map Information & Story Volunteer’s experience Customs Recruit Volunteers for Programs and Organizations Program & Product 24
  • 25. AGENDA • Overview • Objectives • Content Development • Content Strategy • Implementation Plan Implementation Plan 25
  • 27. AWARENESS CONSIDERATIONCONVERSION ENGAGEMENT Raise awareness of the program Educate audience about fair trade 27
  • 28. customer photo and experience sharing, long-term volunteer recruitment on Douban community Updates on recent activities, fare trade cases, fare trade product display on official Websites Travel websites Customs and program Zhihu Q&A about iFAIR Weibo/WeChat Handcraft workshop Official website Introduction of iFAIR Awareness Consideration Conversion Engagement Weibo/Wechat Learning trip Douban Experience sharing Weibo/Wechat Event Taobao Reminder of remaining quota Group buying website Countdown board Group buying website Reminder of remaining quota Weibo Sharing → lucky draw Weibo Show handicraft→lucky draw Douban Show handicraft→lucky draw Douban Share experience April May Jun July Implementation Plan Product 蝴蝶是苗族人的祖先。銀蝴蝶,見證了 控拜銀匠龍師傅的愛情。帶著你對愛的 期許,踏上去遠鄉的旅程,跟著龍師傅 打造愛的銀蝴蝶,給你和你的TA一個不 一樣的情人節!掃一掃樂創益淘寶店鋪 二維碼,瞭解更多。 Project 如果漂泊是你的宿命,那麼“家”是什麼? 對苗族人來說,人走而家隨,銀飾就是 他們的家。探訪苗家村寨,學制控拜銀 飾,體驗公平貿易旅行,背上包,去遠 鄉,探尋不一樣的自己。掃一掃樂創益 淘寶店鋪二維碼,瞭解更多。 28
  • 30. Implementation Plan customer photo and experience sharing, long-term volunteer recruitment on Douban community Updates on recent activities, fare trade cases, fare trade product display on official Websites Travel websites Customs and program Zhihu Q&A about iFAIR Weibo/WeChat Handcraft workshop Official website Introduction of iFAIR Awareness Consideration Conversion Engagement Weibo/WeChat Learning trip Douban Experience sharing Weibo/Wechat Events Taobao Reminder of remaining quota Group buying website Countdown board Group buying website Reminder of remaining quota Weibo Sharing → lucky draw Weibo Show handicraft→lucky draw Douban Show handicraft→lucky draw Douban Share experience April May Jun July 30
  • 31. 31 1. Lovers trip—create buzz 猫力 & 瘦肉 Experience ↓ Record ↓ Auction ↓ Show me your love
  • 32. 32 2. Family trip Chase the trend of 爸爸去哪儿 Children’s Day—family workshop Summer holiday—family trip
  • 33. 33 3. Design competition Cooperate with design schools ↓ Online competition ↓ Best design—end product ↓ Gift to winner Traditional handicraftsmen lack of fashionable design for products
  • 35. Implementation Plan customer photo and experience sharing, long-term volunteer recruitment on Douban community Updates on recent activities, fare trade cases, fare trade product display on official Websites Travel websites Customs and program Zhihu Q&A about iFAIR Weibo/WeChat Handcraft workshop Official website Introduction of iFAIR Awareness Consideration Conversion Engagement Weibo/WeChat Learning trip Douban Experience sharing Weibo/Wechat Event Taobao Reminder of remaining quota Group buying website Countdown board Group buying website Reminder of remaining quota Weibo Sharing → lucky draw Weibo Show handicraft→lucky draw Douban Show handicraft→lucky draw Douban Share experience April May Jun July 35
  • 37. Implementation Plan customer photo and experience sharing, long-term volunteer recruitment on Douban community Updates on recent activities, fare trade cases, fare trade product display on official Websites Travel websites Customs and program Zhihu Q&A about iFAIR Weibo/WeChat Handcraft workshop Official website Introduction of iFAIR Awareness Consideration Conversion Engagement Weibo/WeChat Learning trip Douban Experience sharing Weibo/WeChat Event Taobao Reminder of remaining quota Group buying website Countdown board Group buying website Reminder of remaining quota Weibo Sharing → lucky draw Weibo Show handicraft→lucky draw Douban Show handicraft→lucky draw Douban Share experience April May Jun July 37
  • 38. Implementation Plan customer photo and experience sharing, long-term volunteer recruitment on Douban community Updates on recent activities, fare trade cases, fare trade product display on official Websites Travel websites Customs and program Zhihu Q&A about iFAIR Weibo/WeChat Handcraft workshop Official website Introduction of iFAIR Awareness Consideration Conversion Engagement Weibo/WeChat Learning trip Douban Experience sharing Weibo/WeChat Event Taobao Reminder of remaining quota Group buying website Countdown board Group buying website Reminder of remaining quota Weibo Sharing → lucky draw Weibo Show handicraft→lucky draw Douban Show handicraft→lucky draw Douban Share experience April May Jun July 38