TDAmeritrade Holiday Spending and Behavioral EconStephen Wendel
How can get through the holidays without blowing you budget and stressing out over money? Here are the slides from a webcast with TD Ameritrade that shows you
1) Tips you can use to keep yourself on track
2) How to outsmart the tricks retailers use to make you spend more
3) What the research shows about what gifts are effective and memorable.
Enjoy!
SXSW Workshop on Designing for Behavior Change (2014)Stephen Wendel
Slides from my 2.5 hour SXSW workshop on how to design products to support behavior change among users. The toolkit that accompanies it is up on actiondesign.hellowallet.com.
6.6 Family and Youth Program Measurement Simplified
Speaker: Iain DeJong
Effective homeless assistance systems rely on quality data and performance measurement. This workshop will describe simple steps to evaluate program outcomes as well as practical strategies for using data systems to support a performance-based homeless assistance system.
Achieving patient experience excellence through cultural transformationBeyond Philosophy
What are the key ingredients to building sustainable and growing patient experience excellence? How do you create a culture that keeps excelling and innovating? To sign up our latest webinar visit here http://www.beyondphilosophy.com/thought-leadership/webinars
TDAmeritrade Holiday Spending and Behavioral EconStephen Wendel
How can get through the holidays without blowing you budget and stressing out over money? Here are the slides from a webcast with TD Ameritrade that shows you
1) Tips you can use to keep yourself on track
2) How to outsmart the tricks retailers use to make you spend more
3) What the research shows about what gifts are effective and memorable.
Enjoy!
SXSW Workshop on Designing for Behavior Change (2014)Stephen Wendel
Slides from my 2.5 hour SXSW workshop on how to design products to support behavior change among users. The toolkit that accompanies it is up on actiondesign.hellowallet.com.
6.6 Family and Youth Program Measurement Simplified
Speaker: Iain DeJong
Effective homeless assistance systems rely on quality data and performance measurement. This workshop will describe simple steps to evaluate program outcomes as well as practical strategies for using data systems to support a performance-based homeless assistance system.
Achieving patient experience excellence through cultural transformationBeyond Philosophy
What are the key ingredients to building sustainable and growing patient experience excellence? How do you create a culture that keeps excelling and innovating? To sign up our latest webinar visit here http://www.beyondphilosophy.com/thought-leadership/webinars
Communication Methodology, Framework, Mistakes, and ResourcesGranicus
Joseph Porcelli, Director of Professional Services at GovDelivery, shares his view of digital communications, using the analogy of barn-raising. He offers a strategic communication framework and some common mistakes to avoid when implementing a strategic communications program.
Delivering Great User Experiences in a Multi-Device World Catalyst Group
Catalyst Group and NorthPoint Digital created a webinar to share tips and benefits for making websites responsive for mobile devices. These slides contain insights for user experience design and development of responsive redesigns and responsive retrofits.
Highlights from Just Enough Research by Erika Hall - User Experience Abu Dhab...Jonathan Steingiesser
The User Experience (UX) Abu Dhabi Meetup is a monthly gathering for UX practioners, UX fanatics and anyone curious about User Experience Design. All are welcome! UX Abu Dhabi is sponsored by UX UAE which looks to grow User Experience awareness and practice in the UAE and MENA.
This presentation was created for the October 2014 meetup and has highlights from the book Just Enough Research by Erika Hall .
Delivering Great User Experiences in a Multi-Device WorldNorthPoint Digital
NorthPoint Digital and The Catalyst Group team up to present a webinar on how we can deliver great user
experiences in a world of different devices, browsers, and screen sizes.
Homeless assistance increasingly relies on data, performance measurement, and management information systems. This workshop will describe elementary concepts in data and performance management, as well as practical strategies for using data systems to support a performance-based homeless assistance system. This workshop is designed to prepare those inexperienced with data and performance measurement for the HEARTH Data and Performance Measurement workshop.
How to design for adoption - Dachis Group 3M Social Business SymposiumGia Lyons
I presented this as the Dachis Group 3M Social Business Symposium on July 22, 2011. It's practically the same as my Burton Group presentation, with with a few updates. Information in this presentation is based on Jive Software's Strategy Consulting Method for social platform adoption.
Better UX Surveys: a workshop led by Caroline Jarrett at the UCD 2012 conference in London, UK on 10th November 2012. Slides include feedback from some exercises.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Оксана Шатабилова. Предубеждения в тестировании. DataArtJuliaSmeshkova
В этом докладе будет рассмотрена тема психологии тестирования: то, что лежит на поверхности, но почему-то не принимается во внимание при принятии решений, в сложных ситуациях. Почему важно задуматься над тем, «как мы думаем» и «почему мы думаем именно так». Рассмотрим, как тесно связана психология и тестирование программного обеспечения, как предубеждения мешают тестировщикам думать рационально и принимать правильные решения. Все это - на реальных примерах. И, конечно же, несколько совеов по обхождению ловушек мышления.
Communication Methodology, Framework, Mistakes, and ResourcesGranicus
Joseph Porcelli, Director of Professional Services at GovDelivery, shares his view of digital communications, using the analogy of barn-raising. He offers a strategic communication framework and some common mistakes to avoid when implementing a strategic communications program.
Delivering Great User Experiences in a Multi-Device World Catalyst Group
Catalyst Group and NorthPoint Digital created a webinar to share tips and benefits for making websites responsive for mobile devices. These slides contain insights for user experience design and development of responsive redesigns and responsive retrofits.
Highlights from Just Enough Research by Erika Hall - User Experience Abu Dhab...Jonathan Steingiesser
The User Experience (UX) Abu Dhabi Meetup is a monthly gathering for UX practioners, UX fanatics and anyone curious about User Experience Design. All are welcome! UX Abu Dhabi is sponsored by UX UAE which looks to grow User Experience awareness and practice in the UAE and MENA.
This presentation was created for the October 2014 meetup and has highlights from the book Just Enough Research by Erika Hall .
Delivering Great User Experiences in a Multi-Device WorldNorthPoint Digital
NorthPoint Digital and The Catalyst Group team up to present a webinar on how we can deliver great user
experiences in a world of different devices, browsers, and screen sizes.
Homeless assistance increasingly relies on data, performance measurement, and management information systems. This workshop will describe elementary concepts in data and performance management, as well as practical strategies for using data systems to support a performance-based homeless assistance system. This workshop is designed to prepare those inexperienced with data and performance measurement for the HEARTH Data and Performance Measurement workshop.
How to design for adoption - Dachis Group 3M Social Business SymposiumGia Lyons
I presented this as the Dachis Group 3M Social Business Symposium on July 22, 2011. It's practically the same as my Burton Group presentation, with with a few updates. Information in this presentation is based on Jive Software's Strategy Consulting Method for social platform adoption.
Better UX Surveys: a workshop led by Caroline Jarrett at the UCD 2012 conference in London, UK on 10th November 2012. Slides include feedback from some exercises.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Оксана Шатабилова. Предубеждения в тестировании. DataArtJuliaSmeshkova
В этом докладе будет рассмотрена тема психологии тестирования: то, что лежит на поверхности, но почему-то не принимается во внимание при принятии решений, в сложных ситуациях. Почему важно задуматься над тем, «как мы думаем» и «почему мы думаем именно так». Рассмотрим, как тесно связана психология и тестирование программного обеспечения, как предубеждения мешают тестировщикам думать рационально и принимать правильные решения. Все это - на реальных примерах. И, конечно же, несколько совеов по обхождению ловушек мышления.
Similar to The Science behind User Experience Design | Chief Marketing Officer, Executive Director, Marketing & Communication Team (20)
New Methods to Analyze Large Open Card Sort: UX Study Designed to Maximize Co...Kaitlan Chu
Presented to Usability Professionals' Association International Conference (UPA/UXPA) on June 7, 2012 in Las Vegas.
Two main themes in the presentation:
1. Tailor UX study to get stakeholder buy-in, in the unique corporate culture of Cleveland Clinic.
2. We invented our own methods to extract insights from quantitative open card sort to establish corporate-wide standard sitemap.
Presented to Northeast Ohio Usability Professionals' Association (NEOUPA) on Wednesday, April 25, 2012 at Cleveland Clinic.
Two main themes in the presentation:
1. Tailor UX study to get stakeholder buy-in, in the unique corporate culture of Cleveland Clinic.
2. We invented our own methods to extract insights from quantitative open card sort to establish corporate-wide standard sitemap.
First, the new methods contribute to determine navigation menu naming convention and cross-reference points.
Secondly, I'd like to propose the UX & HCI community to include "Cell Plot Analysis" as a new statistical analysis when analyzing quantitative open card sorts.
I have not seen any of the above mentioned in prior literature before.
Feedback welcome.
The next appearance of this presentation will be UPA's International Conference in June 2012.
Can AI do good? at 'offtheCanvas' India HCI preludeAlan Dix
Invited talk at 'offtheCanvas' IndiaHCI prelude, 29th June 2024.
https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
The world is being changed fundamentally by AI and we are constantly faced with newspaper headlines about its harmful effects. However, there is also the potential to both ameliorate theses harms and use the new abilities of AI to transform society for the good. Can you make the difference?
Storytelling For The Web: Integrate Storytelling in your Design ProcessChiara Aliotta
In this slides I explain how I have used storytelling techniques to elevate websites and brands and create memorable user experiences. You can discover practical tips as I showcase the elements of good storytelling and its applied to some examples of diverse brands/projects..
4. Lab Setting
• One-on-one, in-person, lab-based study enabling
real-time observation
• Refine process: cut down budget, timeframe
Camera
Participant
Moderator 4
5. Align Business Goals with User Needs
1. Find service location
2. Find a doctor
3. Evaluate quality of medical care
4. Research treatment options
5. Find clinical trials
6. Download patient guide
7. Research diagnostic options
8. Learn about treatment outcomes
9. Find patient education events
10. Learn epilepsy symptoms
11.Read other patients’ stories
er Interaction
Bonus! Us
5
7. A: Find service location Training Programs
2 Community Outreach Community Outreach
4 Appointments
• Adding “location” to navigation is not
necessary
7
8. B: Find service location
About
Web Appointment
Appointment
4 Our Doctors
100% Success rate
• Add “Location” filter to Find a
Doctor player
• Provide consistent user
experience
8
9. Task: Evaluate quality of care
Scenario:
You’re comparing a few hospitals to take your uncle to treat his epilepsy. Avoid
keyword
Where do you go to evaluate the quality of medical services and expertise the “Outcomes”
center provide?
For example,
• How many patients did the epilepsy center successfully treat last year?
• Is the epilepsy center using up-to-date technology for diagnosis and treatments?
• Does the center have leading experts in the field?
Your Task: Where do you go to evaluate the quality of medical services and
expertise the center provide? E.g. Number of successfully treated patients; up-to-
date technology; and leading experts in the field.
9
10. Outcomes associated with quality of care
Diagnosis
4 Outcomes Research
Outcome Book Outcome Book
1 About Us Outcomes
• Outcomes associated with quality of medical care
• Don’t hide it in “For Professionals” section!
10
11. Outcome Book
Participant comment:
“The comparison chart with national data is a great chart. Once
you caught my attention with that then I would spend more time
reading the other stuff [charts, data].”
11
12. ion
er Interact
Bonus! Us
Expando Nav Launch Pad
12