A safety management system (SMS) goes beyond the health and safety concerns usually associated with the mining or building and construction disciplines. Ever thought about the aerospace and defence industries? Werner Schierschmidt's presentation includes understanding the human factors and cultural growth that need to occur within any industry wanting to implement a successful SMS.
7 STEPS TO LEADERSHIP EXCELLENCE IN WORK SAFETY & HEALTH. Abdul Shukor
Knowledge sharing session with Mr. CHRISTOPH MUELLER, CEO of Malaysia Airlines on 11th AUGUST 2015. In efforts to further enhance the performance of the airlines' workforce viz-a-viz Occupational health, safety and ergonomics, steps are proposed and considered. Excellent session throughout. Thanks to the CEO and the management of Malaysia Airlines for this invitation.
Human Factors (HF) covers a variety of issues that relate primarily to the individual and workforce, their behavior and attributes. Human error is still poorly understood by many stakeholders and so the risk assessments of operations or process often fall short in their capture of potential failures. There is little consideration of human factors in the engineering design of equipment, operating systems and the overall process, procedures and specific work tasks. Operational human factor issues are often treated on an ad-hoc basis in response to individual situations rather than as part of an overarching and comprehensive safety management strategy. The role that human factors play in the rate of incidents, equipment failure and hydrocarbon releases is poorly understood and underdeveloped.
This example was contributed by Capt. Robert Sumwalt, U.S. Airways (retired), Member and former Vice Chair of the NTSB.
It is based on an actual operation from a corporate flight department.
7 STEPS TO LEADERSHIP EXCELLENCE IN WORK SAFETY & HEALTH. Abdul Shukor
Knowledge sharing session with Mr. CHRISTOPH MUELLER, CEO of Malaysia Airlines on 11th AUGUST 2015. In efforts to further enhance the performance of the airlines' workforce viz-a-viz Occupational health, safety and ergonomics, steps are proposed and considered. Excellent session throughout. Thanks to the CEO and the management of Malaysia Airlines for this invitation.
Human Factors (HF) covers a variety of issues that relate primarily to the individual and workforce, their behavior and attributes. Human error is still poorly understood by many stakeholders and so the risk assessments of operations or process often fall short in their capture of potential failures. There is little consideration of human factors in the engineering design of equipment, operating systems and the overall process, procedures and specific work tasks. Operational human factor issues are often treated on an ad-hoc basis in response to individual situations rather than as part of an overarching and comprehensive safety management strategy. The role that human factors play in the rate of incidents, equipment failure and hydrocarbon releases is poorly understood and underdeveloped.
This example was contributed by Capt. Robert Sumwalt, U.S. Airways (retired), Member and former Vice Chair of the NTSB.
It is based on an actual operation from a corporate flight department.
I created this presentation to deliver to prospective Afghani Fire Crew leaders as a further stage in advancing their knowledge in health and safety and in dealing with emergencies.
FAA HUMAN FACTOR IN AVIATION MAINTENANCE HF MROAmnat Sk
This manual is in response to the industry’s requests for a simple and manageable list of actions to implement a Maintenance Human Factors (MHF) program. A panel of experts selected the following six topics for such a program to be successful:
Event Investigation
Documentation
Human Factors Training
Shift/Task Turnover
Fatigue Management
Sustaining & Justifying an HF Program
For each of the six topics that contribute to the success of any MHF program, this manual offers the following:
Why is the topic important?
How do you implement it?
How do you know it is working?
Key references
Like any good operator’s manual, this document tells you what to do without excessive description of why you should do it. This manual recognizes you already know the importance of Human Factors. For detailed information, see the “Key References” at the end of each topic.
The selected six topics are critical because they are based on operational data and practical experience from the US and other countries. Transport Canada (TC), United Kingdom Civil Aviation Authority (UK CAA), and the European Aviation Safety Agency (EASA) regulations contributed to this manual. The steps are derived from a panel of ten industry and government contributors who have worked in aviation maintenance for an average of twenty-five years and in MHF for fifteen years. The contributors characterized these six topics and related steps as “information they wish they had known 15 years ago.”
These straightforward suggestions provide the key components for implementing a successful MHF program that will benefit your company, business partners, external customers, and the entire industry. Information is presented in summary bullets as follows:
These are six topics, from many, that a MHF program may consider.
Topics are not necessarily in order of importance, except that the data obtained from Event Investigation (Section 1) provide the foundation for many Human Factors activities.
You may implement any or all of the topics, however, they should be coordinated.
Your MHF activity should be based on the identified requirements and resources of your organization.
You are encouraged to supplement this Operator's Manual with additional references.
This document satisfies the industry request for a short and straightforward list of important actions.
Human Factors Training: There's nothing that can't go wrong. This simple insight forms the foundation of human factors training for pilots. In special courses, pilots are prepared for any possible emergency situation and action strategies. Crews learn to analyze and evaluate their own behavior and that of those around them more effectively. Training leads to more efficient work processes, a functioning error management culture, and increased safety. This is a general prsentation and human factors management in aviation training.
This reviews the strengths and weaknesses of long-established approaches to safety, and proposes new perspectives and concepts underlying a contemporary approach to safety.
This includes the following topics:
a) The concept of safety;
b) The evolution of safety thinking;
c) Accident causation — The Reason model;
d) The organizational accident;
e) People, operational contexts and safety — The SHEL model; and
f) Errors and violations;
Welcome to the SMS Fundamentals presentation.
The core processes, elements and components that comprise a functional and robust Safety Management System will be explained.
These lessons will provide you a general understanding of the principles of a Safety Management System (SMS). Also it will provide you an understanding of the components, elements, and core processes that comprise a functional SMS.
Each organization must determine their safety needs and scale their SMS to meet those needs.
PREVENT WORK-RELATED INJURIES
Behavior-based safety is based on the theory that most accidents at workplaces can be prevented with the right behavioral analysis and training. Minor errors and oversights are often left unreported and thus can lead to major accidents if the causes for the incidents are not addressed.
Improve employee safety with our presentation on Behavior-Based Safety:
http://www.presentationload.com/behavior-based-safety-powerpoint-template.html
The BBS approach examines which behaviors and organizational circumstances led to accidents. By knowing this, you can inform employees about safe behavior at the workplace and implement Behavior-Based Safety in your company.
This template not only contains images with background information on occupational safety, but also a series of graphs with statistics and figures on the subject as well as a useful icons toolbox.
SOC presentation- Building a Security Operations CenterMichael Nickle
Presentation I used to give on the topic of using a SIM/SIEM to unify the information stream flowing into the SOC. This piece of collateral was used to help close the largest SIEM deal (Product and services) that my employer achieved with this product line.
I created this presentation to deliver to prospective Afghani Fire Crew leaders as a further stage in advancing their knowledge in health and safety and in dealing with emergencies.
FAA HUMAN FACTOR IN AVIATION MAINTENANCE HF MROAmnat Sk
This manual is in response to the industry’s requests for a simple and manageable list of actions to implement a Maintenance Human Factors (MHF) program. A panel of experts selected the following six topics for such a program to be successful:
Event Investigation
Documentation
Human Factors Training
Shift/Task Turnover
Fatigue Management
Sustaining & Justifying an HF Program
For each of the six topics that contribute to the success of any MHF program, this manual offers the following:
Why is the topic important?
How do you implement it?
How do you know it is working?
Key references
Like any good operator’s manual, this document tells you what to do without excessive description of why you should do it. This manual recognizes you already know the importance of Human Factors. For detailed information, see the “Key References” at the end of each topic.
The selected six topics are critical because they are based on operational data and practical experience from the US and other countries. Transport Canada (TC), United Kingdom Civil Aviation Authority (UK CAA), and the European Aviation Safety Agency (EASA) regulations contributed to this manual. The steps are derived from a panel of ten industry and government contributors who have worked in aviation maintenance for an average of twenty-five years and in MHF for fifteen years. The contributors characterized these six topics and related steps as “information they wish they had known 15 years ago.”
These straightforward suggestions provide the key components for implementing a successful MHF program that will benefit your company, business partners, external customers, and the entire industry. Information is presented in summary bullets as follows:
These are six topics, from many, that a MHF program may consider.
Topics are not necessarily in order of importance, except that the data obtained from Event Investigation (Section 1) provide the foundation for many Human Factors activities.
You may implement any or all of the topics, however, they should be coordinated.
Your MHF activity should be based on the identified requirements and resources of your organization.
You are encouraged to supplement this Operator's Manual with additional references.
This document satisfies the industry request for a short and straightforward list of important actions.
Human Factors Training: There's nothing that can't go wrong. This simple insight forms the foundation of human factors training for pilots. In special courses, pilots are prepared for any possible emergency situation and action strategies. Crews learn to analyze and evaluate their own behavior and that of those around them more effectively. Training leads to more efficient work processes, a functioning error management culture, and increased safety. This is a general prsentation and human factors management in aviation training.
This reviews the strengths and weaknesses of long-established approaches to safety, and proposes new perspectives and concepts underlying a contemporary approach to safety.
This includes the following topics:
a) The concept of safety;
b) The evolution of safety thinking;
c) Accident causation — The Reason model;
d) The organizational accident;
e) People, operational contexts and safety — The SHEL model; and
f) Errors and violations;
Welcome to the SMS Fundamentals presentation.
The core processes, elements and components that comprise a functional and robust Safety Management System will be explained.
These lessons will provide you a general understanding of the principles of a Safety Management System (SMS). Also it will provide you an understanding of the components, elements, and core processes that comprise a functional SMS.
Each organization must determine their safety needs and scale their SMS to meet those needs.
PREVENT WORK-RELATED INJURIES
Behavior-based safety is based on the theory that most accidents at workplaces can be prevented with the right behavioral analysis and training. Minor errors and oversights are often left unreported and thus can lead to major accidents if the causes for the incidents are not addressed.
Improve employee safety with our presentation on Behavior-Based Safety:
http://www.presentationload.com/behavior-based-safety-powerpoint-template.html
The BBS approach examines which behaviors and organizational circumstances led to accidents. By knowing this, you can inform employees about safe behavior at the workplace and implement Behavior-Based Safety in your company.
This template not only contains images with background information on occupational safety, but also a series of graphs with statistics and figures on the subject as well as a useful icons toolbox.
SOC presentation- Building a Security Operations CenterMichael Nickle
Presentation I used to give on the topic of using a SIM/SIEM to unify the information stream flowing into the SOC. This piece of collateral was used to help close the largest SIEM deal (Product and services) that my employer achieved with this product line.
Cyber security lecture for University students, following and expanding on previously delivered presentation on Enterprise Security Incident Management. More in-depth, with the Security Incident lifecycle focus
Automation of Information (Cyber) Security by Joe HessmillerJoe Hessmiller
The focus is on physical and logical security vulnerabilities. Yes, locks and malware sandboxes are important. BUT, the biggest potential risk comes from inside. From the people who can - intentionally or unintentionally - expose the organization to the greatest risks. This presentation is about automating the process to control those risks.
Integrating Cyber Security Alerts into the Operator DisplayEnergySec
Presented by: Michael Toecker, Digital Bond
Abstract: Control Systems are responsible for the safe and reliable governing of physical processes, and are designed to report conditions that could affect reliable operations to operators for action. These conditions may vary in their severity, from minor inconveniences to those that can bring the process to a full halt. While engineers have predicted certain events and consequences, others are “unknown unknowns”, and may only be detected due to variances from normal function.
Cyber security conditions are similar in nature. Cyber security conditions can vary in severity and cyber security professionals can classify and alert on some, but not all cyber security events. In this presentation, Michael Toecker will discuss cyber security conditions that are known, and that could be integrated into the operational display.
Treating cyber security events as analogous to control system events has many benefits and drawbacks, and Toecker will expand on criteria for determining what is appropriate for an operator display, and what is not. The purpose of this presentation is to demonstrate that cyber security can have a place in operational decisions, so long as conditions are carefully analyzed and response actions developed beforehand.
Log management and compliance: What's the real story? by Dr. Anton ChuvakinAnton Chuvakin
Title: Log management and compliance: What's the real story? by Dr. Anton Chuvakin
One of the problems in making an Enterprise Content Management (ECM) strategy work with compliance initiatives is that compliance needs accountability at a very granular level. Consequently, IT shops are turning to log management as a solution, with many of those solutions being deployed for the purposes of regulatory compliance. The language however, regarding log management solutions can sometimes be vague which can lead to confusion. This session will lend some clarity to the regulations that affect log management. Topics will include:
Best practices for how to best mesh compliance ECM and compliance strategies with log management
Tips and suggestions for monitoring and auditing access to regulated content, with a focus on Microsoft Sharepoint logging.
An examination of a handful of the regulations affecting how organizations view log management and information security including The Payment Card Industry Data Security Standard (PCI DSS), ISO 27001, The North American Electric Reliability Council (NERC), HIPAA and the HITECH Act.
Copy of the presentation provided by Good to Go Safety at the IOSH Conference 2010, looking at the history and importance of checklists in the workplace.
RiskWatch for Physical & Homeland Security™CPaschal
RiskWatch for Physical and Homeland Security™ assists the user in conducting automated risk analyses, physical security reviews, audits and vulnerability assessments of facilities and personnel. Security threats addressed include crimes against property, crimes against people, equipment of systems failure, terrorism ,natural disasters, fire and bomb threats. Question sets include entry control, perimeters, fire, facilities management, guards, including a specialized set of questions for the maritime/shipping industry. New ASP functionality allows the organization in question to put the entire questionnaire process on it\'s server, where users can easily log in by ID # and answer questions appropriative to their job. From there, all answers are instantly imported into the RiskWatch for Physical and Homeland Security™ program.
NOSA’s very own Head of Innovation, Dr Deonie Botha, deliberated the fact that the business environment is complex in nature and that organisations need to function like complex adaptive systems to be robust and ensure long-term sustainability. ISO 45001 emphasises a multitude of technical and non-technical factors, which organisations need to manage in order to ensure compliance. However, Deonie also highlighted how it will also serve as a tool to assist organisations in being robust and ensuring sustainability.
In one of the hottest topics in current health and safety trends, George Coetzee outlined the methodology to follow when using bowtie risk analysis, and the practical application of ‘barrier’ thinking to understand the complexity of how material unwanted events (MUEs) materialise and how to determine pathway vulnerability. The methodology also described a systematic approach to develop an effective critical control framework to prevent MUEs from materialising.
Were you aware that at least 3.5 million South Africans have been diagnosed with diabetes? About 200 million people worldwide have metabolic syndrome (diabetes, insulin resistance, high blood pressure, obesity, and high cholesterol). Dr Arien Van der Merwe shared important information on how to screen for, diagnose and manage this prevalent health challenge.
Dr Eugene Kemp rethinks HSE leadership within the current global context and helps you understand the unique challenges the next decade is likely to present. Attendees had the opportunity to understand current trends and equip themselves with the resilience skills to bounce back from disruption – and initiate innovation.
Johann Havenga: Wearable Technology in Support of Health, Wellness and WellbeingSAMTRAC International
We see an increased focus on health, wellness and wellbeing (HWW) as core drivers of human safety. Through ‘wearable technology’ it is possible to track and monitor a range of human conditions in real time, and through integration with e-Health and ERP systems we can show the link between issues, such as fatigue and performance, record injuries and move from the reactive to the proactive prevention of incidents.
John Drebinger and Sandie Gilbert: Discover the Magic of Helping People Work ...SAMTRAC International
When everyone takes leadership seriously, and responsibility for their safety and the safety of others, injuries vanish. In the most unique, entertaining and educational presentation you have experienced, John Drebinger and facilitator Sandie Gilbert use humour and magic to show you how to motivate employees to watch out for one another.
Bertus Van Niekerk: Unlocking the True Potential of Integrated Occupational H...SAMTRAC International
This presentation argues that the value of occupational health and safety, and corporate wellness programmes, can be increased exponentially through an integrated information system. This is accomplished by integrating data collected from a host of standalone safety technologies with an electronic health record, corporate wellness and ERP systems.
How do we instil a personal sense of agency within employees, regarding their impact on safety issues? Discover the power of psychology in the workplace, as well as its impact on at-risk and safe behaviours. Determine why it is important to understand how workers’ mind set is moulded to act in a certain way, what the drivers are and how these can be managed.
Dr Candice Christie: Putting the Worker at the Centre of the 'Man-Machine' In...SAMTRAC International
This presentation explores the diverse health of the South African working population, and how health affects workers’ performance. Health that is influenced by both factors outside of the work environment and factors intrinsic to the work setting will be discussed. The paper further highlights the important of workplace wellness programmes and how these can be used within an ergonomics framework to promote health and wellbeing in the workplace.
How do we get our people ‘switched on’ and vigilant when it comes to safety? Safety professionals will be far more effective when they understand what drives human behaviour. Knowing how to lead with the brain will catapult leaders’ ability in creating a resilient safety culture.
Oliver Laloux's The 'One Approach' - Integrating Risk Management, Governance ...SAMTRAC International
Across most industries, governance, compliance and risk management, health and safety management, environmental management, and other related disciplines have been dealt with in silos, without little or no integration. This approach will be discussed during this presentation along with possible solutions.
Dr Japie Lubbe: Managing Worker Fitness and the Economic Benefit ThereofSAMTRAC International
We have heard this over and over: ‘Your human capital is your greatest asset’, but how do we manage our greatest asset to deliver peak performance and be happy? This paper will present findings on how an investment in the health and safety of workers could return an economic benefit.
Sustainability Risk Management from Space by Teresa Steele Schober & Laura Ma...SAMTRAC International
Due-diligence processes require acquisition and comprehension of accurate data, covering large areas to inform the risks of the transaction, usually under significant time constraints. Communication of the findings must also be succinct. We discuss how satellite imagery and bow-tie analyses help achieve these objectives.
The Human Factor Framework for Managing Risk in Extractive and High Risk Indu...SAMTRAC International
Leigh McMaster highlights how people are continuously exposed to risk in an ever-changing and dynamic work environment. Managers therefore need to be equipped with the right tools and skills in managing the various human factors and change within their organisations. The presentation seeks to communicate some tangible solutions on change management within the human factor framework.
This paper focuses on setting a frame of reference with regard to the real scientific basis of real safety hazards and the hazards that contribute to safety risk.
Discover five reasons people need to watch out for the safety of others, and why people fail to intervene when they see unsafe behaviour or conditions.
In this 2015 presentation, the focus is placed firmly on the concept of product stewardship and the advantages to organisations who pursue product stewardship certification.
Accident Investigations - Blame and Shame or Listen and Learn? SAMTRAC International
Are all accidents preventable? Steve Woodward walks NOSHCON 2015 attendees through the seven delusions under which safety officials function, and challenges outdated, unsafe habits.
Moving to the right side of safety is a journey; living a true culture of safety our goal. Sometimes it may feel like hiking up Everest without preparation; however, it doesn't have to be. Join us to explore this journey and inspire a passion for safety.
This presentation by Morris Kleiner (University of Minnesota), was made during the discussion “Competition and Regulation in Professions and Occupations” held at the Working Party No. 2 on Competition and Regulation on 10 June 2024. More papers and presentations on the topic can be found out at oe.cd/crps.
This presentation was uploaded with the author’s consent.
Have you ever wondered how search works while visiting an e-commerce site, internal website, or searching through other types of online resources? Look no further than this informative session on the ways that taxonomies help end-users navigate the internet! Hear from taxonomists and other information professionals who have first-hand experience creating and working with taxonomies that aid in navigation, search, and discovery across a range of disciplines.
Acorn Recovery: Restore IT infra within minutesIP ServerOne
Introducing Acorn Recovery as a Service, a simple, fast, and secure managed disaster recovery (DRaaS) by IP ServerOne. A DR solution that helps restore your IT infra within minutes.
Sharpen existing tools or get a new toolbox? Contemporary cluster initiatives...Orkestra
UIIN Conference, Madrid, 27-29 May 2024
James Wilson, Orkestra and Deusto Business School
Emily Wise, Lund University
Madeline Smith, The Glasgow School of Art
0x01 - Newton's Third Law: Static vs. Dynamic AbusersOWASP Beja
f you offer a service on the web, odds are that someone will abuse it. Be it an API, a SaaS, a PaaS, or even a static website, someone somewhere will try to figure out a way to use it to their own needs. In this talk we'll compare measures that are effective against static attackers and how to battle a dynamic attacker who adapts to your counter-measures.
About the Speaker
===============
Diogo Sousa, Engineering Manager @ Canonical
An opinionated individual with an interest in cryptography and its intersection with secure software development.
This presentation, created by Syed Faiz ul Hassan, explores the profound influence of media on public perception and behavior. It delves into the evolution of media from oral traditions to modern digital and social media platforms. Key topics include the role of media in information propagation, socialization, crisis awareness, globalization, and education. The presentation also examines media influence through agenda setting, propaganda, and manipulative techniques used by advertisers and marketers. Furthermore, it highlights the impact of surveillance enabled by media technologies on personal behavior and preferences. Through this comprehensive overview, the presentation aims to shed light on how media shapes collective consciousness and public opinion.
Doctoral Symposium at the 17th IEEE International Conference on Software Test...
Human Factors in a Safety Management System - Breaking the Chain
1. Speaker : Werner Schierschmidt
Title : Human Factors in a Safety Management System –
Breaking the Chain
2. High risk products
High cost products
Safety is a must
Quality is not negotiable
Failure is not an option
Tightly controlled requirements
SMS in Aerospace and Defence
3.
4. SAA Boeing 707 (Namibia) 1968
Tenerife Disaster (KLM 747 – PanAm 747) 1977
JAL Boeing 747 1980
Aloha Airlines Boeing 737 1988
British Airways Flight 5390 1990
Examples of Accidents
5.
6. Why are there still Accidents?
60
40
20
30
20
10
1960 1970 1980 1990 2000 2010
Traffic Growth
Accidents per year
Traffic Growth
Accidents per year
Accidentsperyear
Millionsofdepartures
8. Stages of Skill Acquisition
Cognitive
Stage
Associative
Stage
Autonomous
Stage
Knowledge
Based
Rule
Based
Skill
Based
Practice Time
||
9. Rasmussen’s Generic Error Modelling Framework
Activity
Mode of
Control
Focus of
Attention
Error Forms
Skill-based slips &
lapses
Routine actions Mainly automatic
processes
(Rules)
On something
other than the
task at hand
Largely
predictable
“strong-but-wrong”
error forms
(Rules)
Rule-based
mistakes
“Trained for”
problem solving
Directed at
problem related
issues
Knowledge-based
mistakes
Novel problem
solving
Resource limited
conscious
processes
Variable
19. Blame
Loosing face
Do not think the event is significant, i.e.: near miss – no outcome
Always been like this in the past – status quo
Too hard to get things changed – learned helplessness
Why do we not report?
20. Beliefs:
Professionals will make mistakes
Professionals will develop unhealthy norms
Expectation that system safety will improve
Duties:
To raise your hand and say: “I made a mistake”
To resist the growth of “at-risk” behaviour
To absolutely avoid reckless conduct
Just Culture (not a “Blame-Free Culture”)
21. Reactive Safety Management
Investigation of accidents and incidents
Based upon the notion of waiting until something breaks to fix it
Most appropriate for:
o Situations involving failures in technology
o Unusual events
Types of Safety Management Systems
22. Proactive Safety Management
Mandatory and voluntary reporting systems, safety audits and surveys
Based upon the notion that system failures can be minimised by:
o Identifying safety risks within the system before it fails
o Taking the necessary actions to reduce such safety risks
Types of Safety Management Systems (cont.)
23. Predictive Safety Management
Confidential reporting, data analysis, normal operations monitoring
Based upon the notion that Safety Management is best accomplished by
looking for trouble
Aggressively seek information from a variety of resources
Types of Safety Management Systems (cont.)
24. Basic Error Management System
CF
CF CF
CF
E
R
R
O
R
EVENT
REPORT
INVESTIGATION
INTERVENTION
FEEDBACK
D
A
T
A
B
A
S
E
REVIEW
BOARD
JUST
CULTURE
Re-active
Pro-active
Predictive
