This document discusses social media marketing plans and services provided by HubShout. It outlines three social media plan levels - Post, Interact, and Community - which differ in the level of engagement and community management. Local businesses and national brands are noted as being well-suited for social media. The document also provides an overview of the customer support and tracking services included.

2. Why Social Media?

3. Why HubShout?
SEO & Marketing Email &
PPC Software Social
Fully Integrated Outsourced Online Marketing Company

4. Social Media Plans
Post
• We find and post content to your social media profiles.
Interact
• Includes posting activities PLUS interaction with other
online to build followers and likes.
Community
• Includes interaction but aggressively manages of
community metrics (likes and followers).

5. Plan Details

6. Who is social best for?
 Works best for local businesses and national
brands?
 Why? Affinity and interest in the business
 However… it can work for anyone with the
right objectives and content

7. Your Team
 Account Manager
 Responsible for day to day communication with reseller.
 Completes initial onboarding social plan questionnaire.
 First line of communication for account.
 Social Media Analyst
 Handles kick-off phone call to review questionnaire data and
clarify any issues.
 Day to day owner of social media tasks.
 Receives and responds to any support tickets raised for social
media tickets.

8. Workflow Enabled
 All tasks tracked in your private labeled dashboard
 Utilizes new customer communication services

9. Tracking
 Social Monitoring
 More metrics and data source enhancements in 2012