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Christina M. Johnson
Project 7.4.1
BUSN 1190 - Online

To obtain a position in a professional environment
where I can utilize my skills to increase proficiency and
add to the value of the organization..
Objective

Skills
 Management
 Leadership
 Computer
 Microsoft Office Suites
 Time Management
 Verbal/Written
Communicator
 Team Building
 Self Motivated
 Analytical skills
Education
Interactive College of Technology, Associates Office Administration 1996-1998
Georgia Piedmont Technical College, Marketing Management 2012-2014

Employment History
1994 to 2002, Aegis Communications Group, Inc. Lead Customer Service Representative for
large high volume call center.
• Handled inbound calls, new account inquiries, billing discrepancies, and service upgrades
• Applied bill payments, and process catalog orders
• Merchant credit card approvals
• Audit employee time sheets and call efficiency to determine monthly incentive
• Trained new employees how to handle escalated calls and how to write up trouble tickets
• Proofread trouble tickets, return to service representative for coaching and corrections
• Composed office correspondence, maintained office inventory, coping, faxing, follow up calls

Employment History
2002-Present, Georgia Perimeter College Clerk II, Provide customer service to
college community and Student Support Services.
• Communicate simple and complex campus information in person or telephone
• Work independently and as a team in a fast paced environment
• Verify proof of identity and status
• Maintain office files, inventory, and weekly reports
• Train new employees
• Produce and distribute official campus identification cards
• Distribute and forward appropriate and confidential documents with discretion

References
Available Upon Request

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Project 7.4.1

  • 1. Christina M. Johnson Project 7.4.1 BUSN 1190 - Online
  • 2.  To obtain a position in a professional environment where I can utilize my skills to increase proficiency and add to the value of the organization.. Objective
  • 3.  Skills  Management  Leadership  Computer  Microsoft Office Suites  Time Management  Verbal/Written Communicator  Team Building  Self Motivated  Analytical skills
  • 4. Education Interactive College of Technology, Associates Office Administration 1996-1998 Georgia Piedmont Technical College, Marketing Management 2012-2014
  • 5.  Employment History 1994 to 2002, Aegis Communications Group, Inc. Lead Customer Service Representative for large high volume call center. • Handled inbound calls, new account inquiries, billing discrepancies, and service upgrades • Applied bill payments, and process catalog orders • Merchant credit card approvals • Audit employee time sheets and call efficiency to determine monthly incentive • Trained new employees how to handle escalated calls and how to write up trouble tickets • Proofread trouble tickets, return to service representative for coaching and corrections • Composed office correspondence, maintained office inventory, coping, faxing, follow up calls
  • 6.  Employment History 2002-Present, Georgia Perimeter College Clerk II, Provide customer service to college community and Student Support Services. • Communicate simple and complex campus information in person or telephone • Work independently and as a team in a fast paced environment • Verify proof of identity and status • Maintain office files, inventory, and weekly reports • Train new employees • Produce and distribute official campus identification cards • Distribute and forward appropriate and confidential documents with discretion