The document is a resume for Christina M. Johnson that outlines her objective, skills, education, and employment history. Her objective is to obtain a professional position where she can utilize her skills to increase her proficiency and add value to an organization. Her skills include management, leadership, computers, Microsoft Office, time management, verbal/written communication, and team building. She has an Associate's degree in Office Administration and studied Marketing Management. Her employment history includes over 10 years as a lead customer service representative for a call center and over 15 years as a clerk providing customer service and administrative support at Georgia Perimeter College.

1. Christina M. Johnson
Project 7.4.1
BUSN 1190 - Online

2. 
To obtain a position in a professional environment
where I can utilize my skills to increase proficiency and
add to the value of the organization..
Objective

3. 
Skills
 Management
 Leadership
 Computer
 Microsoft Office Suites
 Time Management
 Verbal/Written
Communicator
 Team Building
 Self Motivated
 Analytical skills

4. Education
Interactive College of Technology, Associates Office Administration 1996-1998
Georgia Piedmont Technical College, Marketing Management 2012-2014

5. 
Employment History
1994 to 2002, Aegis Communications Group, Inc. Lead Customer Service Representative for
large high volume call center.
• Handled inbound calls, new account inquiries, billing discrepancies, and service upgrades
• Applied bill payments, and process catalog orders
• Merchant credit card approvals
• Audit employee time sheets and call efficiency to determine monthly incentive
• Trained new employees how to handle escalated calls and how to write up trouble tickets
• Proofread trouble tickets, return to service representative for coaching and corrections
• Composed office correspondence, maintained office inventory, coping, faxing, follow up calls

6. 
Employment History
2002-Present, Georgia Perimeter College Clerk II, Provide customer service to
college community and Student Support Services.
• Communicate simple and complex campus information in person or telephone
• Work independently and as a team in a fast paced environment
• Verify proof of identity and status
• Maintain office files, inventory, and weekly reports
• Train new employees
• Produce and distribute official campus identification cards
• Distribute and forward appropriate and confidential documents with discretion

7. 
References
Available Upon Request