This document provides information about Reham Mahanwa, a Jordanian business administration professional seeking a job in Qatar. She has over 10 years of experience in administrative, customer service, and event planning roles. Her skills include communication, teamwork, computer proficiency, problem solving, and customer service. She holds a bachelor's degree in business administration and seeks husband sponsorship in Qatar.

1. DETAILS
Old Ghanim-Doha -Qatar
Husband Sponsorship
+974 77106284
reham.career.1987@gmail.com
Jordanian
CAREER
Highly experienced and
motivated administration
specialist with extensive
experience Looking for a
job role where I can apply
my enthusiasm
SKILL
Communication Skills
Team Work
Event Management Computer Skills
Numeracy Skills
Time Management
Problem-Solving Skills
Office Management
Awareness of customer care skills
Interpersonal skills
A good listener
Energetic
Attention to detail and accuracy
Stress tolerance
Awareness of customer care skills.
INFORMATIONS
Languages: English, Arabic
EDUCATION
Business Administration
Yarmouk University
2005-2009
Public Relations / Administration 2014/9-2016/4
AFAQ Group
 Assisted in creating a communication process between all levels of management.
 Worked closely with management to develop quarterly management audits that
were presented at the executive meetings.
 Responsible for creating monthly business process audits that went straight to
management.
 Planning exhibition hall layouts and activities programme such as workshops
 Manage tasks for Committee meetings, including compiling agendas, recording
minutes & drafting correspondence based on meeting outcomes.
 Collaborated with and reported to senior operational leadership regarding all
project deliverables, customer service issues, departmental operational updates,
and human resources activities and functions.
 Involved in organizing and putting together high profile events and conferences.
 Liaising with external clients, marketing agencies and other third parties.
 Carrying out targeted marketre search.
Administrative Assistant 2013/4-2014/1
Jabal Tariq Co.
 Producing and collating sales reports and financial insights.
 Responsible for the maintenance and updating of employee database.
 Creating reports and presentations for Office Manger to present to department
heads.
 Organising and facilitating management meetings
 taking minutes of meetings and transcribing and distributing summaries to all
sales managers
 Organising and recording weekly appointments for sales agents
 Ensuring Facilities Manager was aware of new starters and leavers
 Answering phones and dealing with initial enquiries
 Computer expertise, in all MS Office programs (Word, Excel, PowerPoint,
Outlook )
Experience
Profile
Business Administration Professional who is dedicated to creating efficiency at all
levels of management. Adept at critical analysis developing comprehensive reports for
management and working as part of a team..
Reham MahanwaVisa Husband sponsorship

2. Customer Care 2009/1-2013/1
CTS Group
 Develop and maintain positive working relationships with facility management.
 Entering data from customer filled forms, coupon .
 Professionally handle incoming requests or inquiries from customers and ensure
that issues are resolved both promptly and thoroughly.
 Provide quality care and support in a variety of areas including, but not limited
to provide information to customers in response to inquiries about products,
services, promotions complaints, suggestions.
 Handle issues in the best interest of both customer and company.
 Direct requests and unresolved issues to the designated resource.
 Keep records of customer interactions and transactions.
 Record details of inquiries, comments and complaints.
 Record details of actions taken and updating the platform in which data is
entered on.
 Maintain customer databases.
 Communicate and coordinate with internal departments.
 Follow up on customer interactions.
 Provide feedback on the efficiency of the customer care process.
Core Qualifications
 Exceptional computer and Internet skills
 Experience in sales administration
 Marketing experience
 Strong understanding of business efficiency methods
 Able to work independently or as part of a team
 Dedicated to reducing the red tape that can cause business issues
 Customer care principles and practices.
 Proactive problem solver and analytical thinker
 Works well with all levels of management
Experience
Reham Mahanwa