1. 425-918-2230 TJ Campbell tj.campbell@live.com
Toujuana Campbell
Qualifications/Skills
Type 60wpm Excel Access Oracle Sharepoint ACE
10-key(touch) Word PowerPoint Outlook AS400 CAT
Variousother
Proprietary
Software
Accounts
Payables
Accounts
Receivables
Calendar
Management
Cash Handling
Cashiering
Scheduling&
Dispatching
CustomerandBusinessServicesSpecialistwithover10 years of experience in the communication,
highereducationandbanking/insurance industries.Experience followingestablishedproceduresto
complete assigned tasks;utilize effectiveresearchandinvestigativetechniques.Knowledgeable in
qualityassurance procedures,techniques,andcommondatabase systems.Abilitytomanage and
prioritize competingresponsibilitieseffectively.Abilitytocommunicate informationinaclear,well-
organizedandprofessional manner.Strongattentiontodetail andabilitytoworkindependentlyorina
large group to achieve goals.ProficientwithMicrosoftOffice products(Word,Excel,Outlook,Access,
PowerPoint)
Experience
National Accounts Coordinator/SimplexGrinnell/2015– Present
Take ownershipof service calls,escalatingissuestosupervisorsandtechniciansasneeded.
Helpreassignworkasneeded,makingjudgmentsbasedoncurrentworkloads&priorities.
Professionallyfiel ussooeeruoellainosan ateeeloooresolee ineolein sslereisorheenneuessary
Utilize extensive administrative,businessandprocessknowledgeinavarietyof areasto supportone or
more departments.
Knowand use formal andinformal channelstoachieve fasterworkresultsforthe team
Exercise independentdiscretionandjudgmenttosolve problemsregardingthe dailyadministrative
requirements.
Maintainand organize departmentrecords(bothpaperand electronicfiles).
Associate Insurance ServicingRepresentative/QBE& Enginuity Advantage/July2013-Current
Provide detailedinformationtoinboundcallersregardinginsurance requirements.Place outboundcalls
to requestorconfirmcurrentpolicyinformationincludingpremiumbalances,billanddeclarationspage.
Research,resolve andrespondtoconcernstodeescalate clientsandcallers.
Supportinsurance relateddocumentationprocessingbyreviewingextracteddata,comparingwith
physical documentation foraccuracyand modifyingdataasrequired.
Followestablishedguidelinestofocusondetailsandcomplete tasksefficiently.
Administrative Support Specialist Southeast Youth& FamilyServices June 2012-May 2013

2. 425-918-2230 TJ Campbell tj.campbell@live.com
Answerphones,check,voicemail,transfercallstoappropriate staff.Type correspondence,filing,data
entry,fax/copyconfidential clientinformation.Maintainconferenceroomcalendar.
Office AssistantI Edmonds CommunityCollege September2011-June 2012
Fieldinquiriesaffecting:financial aid,distributionof trainingdollars,andprogramrequirementsfor
completionof certificatesanddegrees.
Managed calendarsfor:WorkerRetraining,OpportunityGrantandUnemploymentInsurance
departments.
Create and facilitate presentationsandprovide informationregardingservicesoffered.
Market eventsandassiststudentswithjobplacement.
Performgeneral receptionistdutiese.g.answerphones,checkvoicemail,directcallstoappropriate
staff.
Office AssistantIII WA State,Office of Administrative Hearings February 2012-August 2012
Provide specializedadministrativesupportforALJ(Administrative Law Judges).Coordinate scheduling,
prepare andstock conference rooms.Manage hearingsandcalendarsfor8 ALJ.
Prepare,transcribe,proof andreview legal decisions.Preparetrainingmanualsforoffice andexplain
processestosupportstaff.
Gather informationtoassemble andmodifyreports.
Memberof SafetyCommittee andFloorWarden.
BusinessCustomerService Representative IIand Contract Support Specialist AT&T 2004-2008
Maintainand verifyaccuracyof nationallycontracteddiscountsforover7000 majorcompaniessaving
over$100,000 a month byeffectivelyauditingcontractsandservices.
Modifyand update changesaccordingtopolicyand ina timelymannertoensure contractual obligations
are metby bi-monthlydeadlines.
Floodsupervisor:workinresolutionsupporttoassistor handle escalationcalls.Assistincustomer
supporttraining.
Conducthighvolume calls;interpretcustomerbilling,troubleshootdevicesandevaluateoptimum
service packages.
Receptionistand Cashier Doug’s Lynnwood Mazda Hummer 2003-2004
Processand submitwarrantyclaimsonbehalf of customerandcompany.File licensingrequests,
research loaninformation,pastandpresent.
Assistwithpayroll andschedulingforsalesandservice departments.
Performgeneral receptionandcashierduties,includinganswer-incomingcallsforparts,salesand
administration,open,sortanddistribute mail.

3. 425-918-2230 TJ Campbell tj.campbell@live.com
Education
Associatesof Technical Arts – Accounting&BusinessAdministration
EdmondsCommunityCollege EstimatedGraduationFall 2016
Thisrolem anagesSkillTeam meet ingsincludingf acilit atingmeetings, managingactions, specialprojects, aswellasgenerat ionofreport sandmetricsincludingDataAnalysis.Thisrolerequirestheabilit yt ot ravelwit hint hePuget Soundregiont osupportSkillTeammeet ings.Thisrolewillalsoberesponsiblef orstrat egicplanning,creatingdetailedprojectplansandproposalsbothshortandlongt ermaswellassupport t heint ernaloperat ingrhyt hmrequirement s.Providesdataf orManagementreviewandtrackingperf ormancetoplan.Monit orsandtracksexecutionoft heplanandcommunicatesst at ust oallprojectpart icipant s.Thisposit ionistechnical,administrat ive, analyticalandst rategic. It requiresinter facingwit hvariouslevelsof leadership.
Teislosio ione sso eeeoExloro Cono roluoellianueReqsireeenoso eer ef orea“USPerson”as ef ineby22C.F. R.§120.15isrequired.Candidat esneedt obeadapt ablet ochangeandworkeff ectively.Candidatesneedtoint egrat eavariet yof dat aint oMicrosoftExcelandPower Pointpresent ations. Frequent lyLeadsday- to-daym eetingswit hinandacrossproject sandf unct ions.Demonstrat esabilit ytopersuadeandconvinceothers.Buildsrelationshipst ogainsupportandcomm itmentf romot hers,promot es ideaswit hent husiasm, convict ionandassertiveness.
m plem ent logist icsf orint ernalandexternalevents,asrequired. Underm inimalsslereisionlriorio izeauoionsan lroauoieelyanoiuilaoeoeePresi eno’ sneesanf lohofo eeof fiueooenssreaseooo eoperatingrhythm. Communicat eawidevariet yof informat iontomult ipleaudiencesexercisingjudgment toreflectt heBCCPresi eno’sOff iceandBoeingCompanypolicy.Extensiveexperiencehandlingseniorexecutivedomesticandinternationalt ravelandpreferpriorexper ienceusingConcurTravelsyst em .Timely,dailyatt endanceiscrit icalt ot hesuccessof t h
isposit ion.