The interviewee discussed the HR practices of Andromeda Marketing Pvt. Ltd., a leading BPO company. She described the company's job roles and design, which follows a horizontal and vertical hierarchy. For recruitment, the company uses external sources like newspaper ads and consultancies, as well as internal references. The selection process involves application forms, written exams, interviews, and client rounds. Employees receive rigorous initial training and ongoing workshops. Performance is appraised using 360 degree feedback and graphic rating scales. Compensation ranges from Rs. 6000-50,000 based on role, and benefits include bonuses, reimbursements, and awards. The culture values graduates, interns, and experienced experts.

1. HR Project on Interview of
HR Professional of a
Andromeda Marketing Pvt.
Ltd.
GROUP MEMBERS-
SHAHBAAZ AHMED PGFB1345
SWATI SHARMA PGFB1353
SHRAVAN KUMAR PGFB1347
SUNDRAM SINHA PGFB1352
SALONI MISHRA PGFB1343
RAJNIVASISHT PGFB1338

2. INTRODUCTION
• Field work to study and understand a specific HR function.
• To interview HR professionals and employees of other functional areas
wherever applicable.
• Interviewed Ms.Neha, HR professional of “Andromeda Marketing Pvt. Ltd.”
a leading BPO service company regarding Job design, recruitment, training,
appraisal methods and labour relations of the company.

3. BRIEF OVERVIEW OF COMPANY
• “Andromeda Marketing Pvt. Ltd.” - Largest domestic-client focussed BPO
company in India.
• 15 years of deep domestic BPO experience, strong processes,
6500+workforce and nationwide presence.
• Main Mission of the company is- to grow rapidly by delivering clear tangible
value to the customers.
• Main client is – PNB Bank.

4. INTRODUCTION OF MANAGER
INTERVIEWED
• Ms, Neha, HR professional of “Andromeda Marketing Pvt. Ltd” working for
the last 5 years.
• An MBA in HR domain.
• Likes connecting with people and networking since college days.
• Reading novels and pursue painting as a hobby.

5. INTRODUCTION OFTOPIC AND RATIONAL
BEHIND IT
• Need for effective recruitment & selection by the company.
• Importance of appraisals methods.
• Importance of recruiters.

6. QUESTIONS ASKED-
• Please tell us about the job design of the company and job roles of the
employees?
• How is the recruitment process takes place in your company?What are the
sources of recruitment?
• What are the various stages in selection process of the candidate?
• Please throw some light on the appraisal methods that your company is
using currently?
• How is the training of employees done?
• Tell us about the about benefits that are given to the employees?
• What are the work culture within the company?

7. INTERVIEW QUES. ANALYSIS AND
INTERPRETATION
1. Job Design-
• Horizontal and vertical hierarchy.
• Functions ranges from attending calls , escalating issues to other functional
areas of the company.

8. Operational
Manager
Manager
Asst. Manager
Team Leader (3-
4)
Senior CSA (35-
40)
Customer
Service
Associate (12)

9. 2. Sources of recruitment-
• External sources-
a) Walk-in interviews through newspaper ads, quikr ads.
b) Consultancies.
c) Campus hiring plans in the future.
• Internal sources-
a) References.

10. 3. Selection methods-
a) Application forms.
b) Written exam (Online or offline).
c) Interview with 2 member panels.
d) Client round.
4. Training methods-
a) Rigorous training for 9 days.
b) Special workshops and grooming sessions.
c) Cross functional training.

11. 5. Appraisal methods-
a) 360 degree method.
b) Reviews on the basis of “Graphic Rating Scale”.
c) Comparison on the basis of performance.
6. Compensation-
a) Ranges from Rs. 6000 (as a trainee) to Rs. 50,000 (Managerial position)

12. 7. Benefits-
a) Appraisal bonuses, Overtime bonuses & Attendance bonuses.
b) Mobile reimbursements toTeam leaders.
c) Travel expenses to female employees.
d) Employee of the year award.
8. Work culture-
a) Graduates and final year students from various courses.
b) Summer interns from management institutes.
c) Experts having lot of work experience.

13. KEY TAKEAWAYS / LEARNINGS
• Understanding the recruitment and selection process.
• Appraisal methods which are used by the company.
• Understanding how training sessions helps employees.
• Goal oriented and never get distracted from what you want to achieve.
• Never compromise with less than what you deserve.