The document discusses hybrid HR outsourcing models that offer flexibility between insourcing and outsourcing options. Hybrid sourcing allows clients to choose which HR functions they outsource and which they keep in-house, offering a blended solution. It provides examples of hybrid models used by companies in different industries, showing variations in what tasks are handled by the client organization versus the outsourcing provider.

1. HR Outsourcing:
It’s not all or nothing!
Anita Lettink
August 2012

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Technology
People
Service Management
Process
Outsourcing is not all or nothing!

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Technology
People
Service Management
Process
Hybrid Sourcing gives you choices

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Shared
Services
Discrete
provisioning
Software
as a Service
Insourced
Outsourced
Outsourced
Technology
Process
HR Delivery Models
Business
Process
Outsourcing

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Shared
Services
Discrete
provisioning
Software
as a Service
Insourced
Outsourced
Outsourced
Technology
Process
BPAAS
HR Delivery Models - BPAAS
Business
Process
Outsourcing

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Hybrid Sourcing offers flexibility
Customer Employees NGA
Customer-specific Service Delivery NGA Standard
Onshore Geography Near & Offshore
Discrete Process Full HR BPO
Customer Location NGA
ERP HR System euHReka
3rd party/In-house HR System hosting Hosted & Cloud
Customer HR System admin NGA
Ticketing system HR SSC Tools euHReka SCM
Activity-based Cost Per employee
OPEX Investment CAPEX

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A Few Examples from NGA…

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Technology
- Customer-specific HRIS
- euHReka self service by NGA
- Hosted by NGA
- System administration by NGA
People
- HR staff employed by customer
- HR/IT staff employed by NGA
onshore & offshore
Service Management
- NGA Service Center Management
Tools
- NGA SLA
- NGA ISAE3402
Process
- Customer-specific HR process model
- Managed Payroll outsourcing by
NGA
Financial Services

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Technology
- Customer-specific HRIS
- Hosted by customer
- System administration by customer
using NGA support
People
- HR staff employed by NGA
onshore & nearshore
- HR/IT staff employed by customer
Service Management
- NGA Service Center Management
Tools
- NGA SLA
- NGA ISAE3402
Process
- NGA HR process model
- HR outsourcing (Workforce Admin
and Payroll) by NGA
Utilities

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Technology
- 3rd party HRIS
- Hosted by 3rd party
- System administration by 3rd party
with NGA support
People
- HR staff employed by NGA
onshore & nearshore
- IT staff employed by 3rd party
vendor
Service Management
- NGA Service Center Management
Tools
- NGA SLA
- NGA ISAE3402
Process
- NGA HR process model
- HR outsourcing (Workforce Admin,
Time and Payroll) by NGA
Facility Services

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Technology
- NGA euHReka HRIS
- NGA euHReka self service
- Hosted by NGA
- System administration by NGA
People
- HR staff employed by NGA
onshore & nearshore
- HR/IT staff employed by NGA
nearshore & offshore
Service Management
- NGA Service Center Management
Tools
- NGA SLA
- NGA ISAE3402
Process
- NGA HR procesmodel
- HR outsourcing (full BPO –
Workforce Admin, Payroll & Talent)
Pharmaceutical

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Technology
- HR System
- HR self service
- Hosting
- System administration
People
- HR employees
- HR/IT employees
- Onshore, nearshore, offshore
Service Management
- Service Center Management Tools
- SLA
- ISAE3402
Process
- HR process model
- HR proces outsourcing (single – full)
How hybrid is your model?

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Hybrid Outsourcing offers flexibility
Customer Employees NGA
Single Process Full BPO
Customer-specific Services NGA Standard
Customer Location NGA
Onshore Geography Near & Offshore
In house HR Technology Cloud/Hosted
Ticket system Service Management euHReka SCM
Customer HRIS Support NGA
Per Transaction Cost Per employee
CAPEX Investment OPEX

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• Because your HR service center can run more efficient and effective,
but not without the help of a specialist
• Because you want to contain your HR Cost
• Because your HR organization must respond flexible to changing needs
• Because the babyboomer exit influences your HR department
• Because your Board demands transparency including ISAE3402
• certification
• Because you see the benefits of near- and offshoring but you do not
have the opportunity
• Because your system hosting and administration are handled elsewhere
• Because realizing the business case for a full BPO is difficult
• Because your organization is not ready for a big bang outsourcing and
you would like to take it slowly
Why Hybrid Outsourcing?

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How does it work?

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Lower
costs
Higher
Quality
Flexible HR
organization
• Standard processes
• Efficient transactions
• Self Service
• Strategic outsourcing
• Faster ROI
• Near and offshore
locations
• World wide HR service
delivery model
• Extensive HR process
expertise
• SLAs & reporting
• Standard configuration
• Proven & integrated
solutions
• Global HR system
• Uniform IT landscape
• Hybrid rollout
(onDemand,
onPremise, BPO)
• Device independent
• Fast transition
You use the NGA portfolio…

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NGA process expertise…

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NGA technology…

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NGA on-, near en offshore locations…

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NGA service center tooling…

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And transition methods…

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Technology
People
Service Management
Process
To create the model that is fit for you!

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www.northgatearinso.com