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NGA cleaHRsky: fully integrated HR-as-a-Service solution

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cleaHRsky is NGA HR's next generation HR-as-a-Service solution, featuring end-to-end HR administration, time, service delivery, payroll, talent management, and analytics, ready to run in 145+ countries.

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NGA cleaHRsky: fully integrated HR-as-a-Service solution

  1. 1. NGA Human Resources confidential. NGA cleaHRsky 1 The industry’s first HR-as-a-Service Solution Deploy Faster Operate Cheaper Run Better
  2. 2. NGA Human Resources confidential. All rights reserved. 2 NGA HR Enterprise Offerings Portfolio HR & Payroll Outsourcing BPO & BPaaS Digital HR On Premise & Cloud • Planning & Roadmap • Employee Centric Design • Implementation & Integration • Change management • Continuous Improvement • Configuration Management • Integration Management • Security Management • Reporting Management • Release Management • Payroll Processing • Managed Payroll Services • Managed Payroll Data Services • HR Services Wrapper • HR Administration • Time Administration • Talent Administration • Employee Benefits Administration • Service Center Management cleaHRsky
  3. 3. NGA Human Resources confidential. 3 NGA HR Offerings Across the Employee Lifecycle LOCAL PROCESSES Time & AttendancePayroll & Tax Health & SafetyBenefits SUPPORT PROCESSES Request Handling Service Delivery Management Quality Management Document & Knowledge Mgmt ComplianceHR Reporting & Analytics Supporting Data Model & Technology Organizational ManagementWorkforce Administration TALENT MANAGEMENT PROCESSES Recruitment PerformanceSuccession Compensation MobilityLearning ExitOnboarding CORE HR PROCESSES HR Consulting – Application Management – Payroll Services – HR Outsourcing STRATEGICHR Strategy Organizational Development Workforce Planning Labour Relations cleaHRsky
  4. 4. NGA Human Resources confidential. 15 May 2013 Agenda 4 1. What HR-as-a-Service should look like 2. NGA cleaHRsky: Integrated HR-as-a-Service • Engage Your People • Fully Compliant • Actionable Workforce Insights • Grow and Evolve • Ready to Run • Secure and Reliable 3. cleaHRsky components
  5. 5. NGA Human Resources confidential. 10 Years HR in the Cloud: What We Learned Successes Achieved • Elevated HCM as a priority for CXOs • Empowered HR leadership – HR embracing technology • Limited dependency on IT • Accelerated cloud market adoption • Consumer-like usability and intuitiveness • Enabler for self-service, analytics, collaboration, social, etc. • ‘By-the-drink’ commercial model Improvements Required • Variable understanding of cloud and mixed deployment experience • Hard to absorb continuous innovation and releases • Integration required with enterprise application landscape • Incomplete local data & compliance • No standards for deployment, integration & HR processes • No forward thinking on automation • No end-to-end experience, leading to piecemeal buying 5 + ?
  6. 6. NGA Human Resources confidential. 6 Piecemeal Buying Leads to Disjointed Experience ”complex & costly" … but gets that. Client buys this… Cloud HCM software ”simple & fast" Why? • Journey to cloud is impactful, transformational and complex • Fundamentally different from OnPremise (customization, integration, etc.) • ERP thinking applied to Cloud leads to failure (fit-gap approach, etc.) • Integrated data model required in cloud for local data & future reqs • One solution, many providers leads to integration & maintenance issues Quarterly updates Continuous innovation & change Implemen tation Vendor 1 Change management Vendor 2 Application support Vendor 3 Time & Benefits Vendor 4 Vendor 5 Payroll per country Vendor 6 Employee contact center HR reports Vendor 7 Vendor 8 Releases & Upgrades Vendor 9 Employee tickets
  7. 7. Copyright NGA Human Resources. All rights reserved. 7 cleaHRsky: Integrated HR-as-a-Service …to integratedFrom piecemeal… Cloud HCM software HR reports Implemen tation Application support Change management Vendor 9 Vendor 1 Vendor 2 Vendor 3 Vendor 7 Vendor 6 Vendor 4 Payroll per country Time & Benefits Vendor 8 Releases & Upgrades Employee tickets Payroll in 145 countries Integration with time & benefits Rapid service activation Change management Innovation updates Case management Cloud support services HR shared service center Integrated HR analytics Employee contact center Vendor 5
  8. 8. Copyright NGA Human Resources. All rights reserved. 8 cleaHRsky Support and Services • HR standards • Predictable PEPM • Compliance • Unified data model • Automation • Prepackaged integration • Methodology • Continued support To keep your HR wheel turning effectively:
  9. 9. NGA Human Resources confidential. SaaS HCM implementations: What Gartners Says • […], implementations are fraught with challenges when HR business processes are immature or have not been redesigned to fully leverage new technologies. • Most organizations lack operational experience in supporting SaaS-based solutions. • Organizations moving to SaaS expect lower costs, faster implementation and higher end-user adoption. In reality, these outcomes are dependent upon how the organization approaches and executes the implementation process. 9
  10. 10. NGA Human Resources confidential. 15 May 2013 Agenda 10 1. What HR-as-a-Service should look like 2. NGA cleaHRsky: Integrated HR-as-a-Service • Engage Your People • Fully Compliant • Actionable Workforce Insights • Grow and Evolve • Ready to Run • Secure and Reliable 3. cleaHRsky components
  11. 11. NGA Human Resources confidential. All rights reserved. 11 Key cleaHRsky features A highly standardized solution that is fast to activate, designed to deliver a consistent global employee experience, and provide continuous innovation and compliance in 145+ countries Methodology-driven & standards-based • Fast activation with quick value attainment • Best-practice HR processes for better functionality & gaining efficiencies • Interrogatory configuration of HR processes based on HR service catalog Integrated user experience • End-to-end employee & manager self-service on any device • AskHR: contact an HR expert for any transaction • Real-time employee interaction using social and mobile collaboration Unified data model • Unified data model across HR, Time, Payroll and Service Center tools • Combining global and local, and functional and technical data requirements Global compliance support • End-to-end HR, payroll and service center process compliance • Continously audited and certified against global standards (SOC2, GDPR) Analytics at the core • Real-time business analytics, combining HR, Payroll and Service Center data • High quality data management across the HR technology landscape • Preconfigured real-time dashboards Scalable & continuously supported • Start with core HR processes, go anywhere – payroll, talent, analytics • Available for single-country and multi-country organizations • Access to ongoing innovation & best practices to support the business Key Features
  12. 12. NGA Human Resources confidential. Copyright NGA Human Resources. All rights reserved. What is cleaHRsky? 12 cleaHRsky is NGA HR’s next generation HR-as-a-Service solution, featuring end-to-end HR administration, time, service delivery, payroll talent management, and analytics, ready to run in 145+ countries. cleaHRsky brings an integrated and standardized HR-as-a-Service solution that is fast to activate and easy to maintain, combining leading cloud HCM with world-class HR services A future-proof BPaaS solution Integrated HCM solution and services that will grow & evolve with your business. Standardized administrative HR services & best practices service catalog Centralized & standardized HR function, comprehensive services that protect end-to-end the core HR data impacting payroll delivery Unified HR-as-a-Service End-to-end cloud HR software + HR services, providing a unified employee experience Compliance first – manage your organization and people globally and locally Preconfigured globally compliant HR & payroll services Country-specific business & legal rules, local payroll rules, and provisions for compliance reporting
  13. 13. NGA Human Resources confidential. All rights reserved. 13 Key cleaHRsky Business Benefits • Activation in 14 weeks for core HR • Modular & configurable • Based on Best Practice HR service catalog • End-to-end HR process compliance • Legislative and regulatory compliance • Continuously audited for compliance • Start with Core HR, go anywhere • Local and multi-country solution • Choice of service options • HR, Payroll and Service Center data • Predefined, real-time dashboards • Predictive analytics • Unified employee experience across HR • Fluent interaction via mobile & social • Direct contact with HR experts via AskHR • Integrated HR solution powered by market leaders • Highest security and data privacy standards Engage Your People Fully Compliant Actionable Workforce Insights Grow and Evolve Ready to Run Secure and Reliable
  14. 14. NGA Human Resources confidential. Engage Your People: User Experience Conversational User Interface & real-time access to HR experts Mobile and social Integrated Manager Dashboards Improve manager and employee collaboration, to improve work performance and reduce attrition…
  15. 15. NGA Human Resources confidential. 15 Engage Your People: Real-Time Access to Experts Automate HR, empower your workforce, and transition to digital HR. Payroll Exchange Document Store Employee Central Core HR Data myHRW HR Case Management Ask HR Hana Cloud Extensions + + + Natively integrated in Employee Central End-to-end traceability of employee cases Role-based permissions Easily integrated Employee → HR → HR Service Center Key features for HR Professionals underpinned by integrated Case Management and self-service tools.
  16. 16. NGA Human Resources confidential. Copyright NGA Human Resources. All rights reserved. Fully Compliant • cleaHRsky is end-to-end compliant for HR and Payroll • Legal compliance: NGA’s Global Compliance Team constantly monitors changes and updates in local legislations for all the jurisdictions where we operate. They ensure systems and processes are timely updated in line with changing environments. • Process compliance: NGA guarantees through roles and authorizations who can access and view, and who can update data, and keeps extensive tracking logs for audit purposes. • Our compliance approach includes HR and payroll as well as service center processes so you can rest assured that end-to-end process compliancy is covered.
  17. 17. NGA Human Resources confidential. 17 Actionable Workforce Insights Real engagement. Real insights. Real results. SERVICE DATA HR DATA PAYROLL DATA HR DATA DATA MODEL PROTECTED Integrated data to provide deeper insights and enhance ability to make holistic decisions Global payroll insights & reports
  18. 18. Copyright NGA Human Resources. All rights reserved. 18 The insights needed to grow your people tomorrow… HR DATA Actionable Workforce Insights • End-to-end integrated solution and analytics: to make intelligent workforce decisions • Unified data model and open standards for qualitative HR reporting and flawless & compliant payroll processes • Standardized HR processes enable a unified employee experience and true HR transformation • End-to-end integrated data across HR and talent, service delivery and payroll enable comprehensive business insights • Deeper workforce insights enhance the ability to support strategic business decisions
  19. 19. NGA Human Resources confidential. Copyright NGA Human Resources. All rights reserved. Grow and Evolve  CleaHRsky is delivered with end-to-end cloud application services (AMS/cloud support) and comes with a choice of BPaaS service options  Core HR (EC) is the foundation for BPaaS services to be added on  Fully compliant employee and company document store  Embedded automation - processes, interfaces, reporting – enabling a ‘hands-off’ approach cleaHRsky offers a range of Payroll BPaaS service options, building on a core HR foundation: 19 Voice support NGA Client Client HR data entry NGA Client Client Payroll data entry NGA NGA Client Post-payroll NGA NGA NGA Processing NGA NGA NGA Platform NGA NGA NGA Comprehensive Payroll & HR Services Managed Payroll & Data Services Managed Payroll Services
  20. 20. NGA Human Resources confidential. Grow and Evolve  Starting from core HR and extend with modules of choice  Gives you access to latest innovations and continuous updates  Integrations in sync with latest releases  Is scalable as your company expands and contracts  Deploy by country/region: covering 145+ countries 20 LOCAL PROCESSES Time & AttendancePayroll & Tax Health & SafetyBenefits SUPPORT PROCESSES Request Handling Service Delivery Management Quality Management Document & Knowledge Mgmt Compliance HR Analytics & Insights Supporting Best Practice Data Model & Processes Organizational ManagementWorkforce Administration TALENT MANAGEMENT Recruitment Performance & goals Succession & development Compensation MobilityLearning Off-boardingOnboarding CORE HR HRO service option – MPS, MDS or BPO Compliant Application & Infrastructure services
  21. 21. NGA Human Resources confidential. Copyright NGA Human Resources. All rights reserved. Ready to Run: NGA Service Activation Methodology • cleaHRsky solution and services are immediately available after contract signing • Interrogatory and parameter-driven Service Activation Methodology (SAM) enables operation in less than 100 days or 14 weeks • SAM comes with a Guided Program to easily prepare and upload data • Client configuration and specifics can be applied • Packaged integrations with client ecosystem available, e.g. finance, benefits and selected 3rd party payrolls • Loaded with predefined HR KPI’s and ready to use insights 21 Run your HR Contract Client setup ready Go-live Validate Data Load Maintain Grow and evolve Activation - 14 weeksRunning Solution and Service Solution and Service Best practice NGA Service Activation Methodology
  22. 22. NGA Human Resources - Confidential. PrepareContracting Build Deploy Operate Client Go Live 22 Pre-Contract Week 1 Week 2-5 Week 6-10 Week 11-13 Week 14-16 Readiness assessment/ Contract Readiness Assessment Contract Preparation kit Workshops & Data preparation Workshops – gather personalisation information Sample Data load Full data migration workbooks prep Start-up System activation Kick off Activation Data Load Full Data load System personalisation Solution walkthrough Client Readiness Client Readiness Validation Final data load preparation >> >> >> Cutover & Hypercare Service Rehearsal Cutover to production Transition to BAU >> >> >> NGA Services Activation Methodology
  23. 23. NGA Human Resources confidential. Ready to Run: Best Practice Service Catalog • Best practices defined based on NGA’s service delivery to and experiences with hundreds of enterprise clients to ensure effectiveness and efficiency  HR processes & data model  HR services  145+ countries • Online best practice documentation integral part of cleaHRsky and made available to clients to facilitate user adoption • HR-as-a-Service transformation services available to facilitate a seamless onboarding program for your workforce 23 Level 1 HR Process Framework Level 3 Process map Level 4 Process narrative Level 5 Work instructions & documentation Level 2 Process standards and description ScopeHR solution Enablement: ScopeHR HR Service Catalog • Investment since 2010 • Covers 6 main HR domains • 225 services • 1,500 sub-processes • 5 levels of process ’depth’ • L5 provides detail on country & technology level
  24. 24. Copyright NGA Human Resources. All rights reserved. 24 The full HR data set, including local payroll data … NGA Global Payroll Employee Central Data Model + Payroll Exchange Data Model = Full HR & Payroll Data Model Hana Cloud App Roles Responsibilities from Employee Central Local Data from Payroll Exchange Native Embedded in Employee Central Roles Responsibilities from Employee Central Certified Data Model by Payroll & Country Payroll Exchange (PEX) Local Data 145+Countries Secure and Reliable HR-as-a-Service
  25. 25. NGA Human Resources confidential. 15 May 2013 Agenda 25 1. What HR-as-a-Service should look like? 2. cleaHRsky: Integrated HR-as-a-Service • Engage Your People • Fully Compliant • Actionable Workforce Insights • Grow and Evolve • Ready to Run • Secure and Reliable 3. cleaHRsky components
  26. 26. NGA Human Resources confidential. cleaHRsky : Powered by World Leaders in HR • SAP SuccessFactors : the world leading HR solution as the central experience • myHRW : NGA’s state of the art and proven service center platform • Payroll Exchange - PEX : most advanced payroll integration and management platform connecting and complementing payroll in 145+ countries • NGA Global Payroll : NGA’s own IP (euHReka payroll, ResourceLink and Preceda) complemented with partner solutions and services • Hana Cloud Platform Extensions: making the total HR user experience unified and seamless • Insights : making data really powerful by combining HR, Payroll and employee service capabilities • Payroll Process Manager : payroll (and HR) process defined, managed and tracked for the total HR solution ClearSky Hana Extension Suite NGA Global Payroll Insights Payroll Process Mgr HR-as-a-Service Including Managed data and/or Managed Payroll services CloudAMSandInfrastructureServices
  27. 27. NGA Human Resources confidential. Copyright NGA Human Resources. All rights reserved. One - the magic number for cleaHRsky Contract No administrative hassle to discuss conditions and SLA on local level. Uniform agreements with in-country experts Invoice One global invoice for multinational workforce. Core pricing element: PEPM (post-paid) PEPM defined in function of scope, process & service model Contact person Centralized management to manage HR and payroll globally and to streamline delivery Statement of Service (SoS) Standardized and uniform services across countries in a single Service Level Agreement Standardized processes Compliant, globally defined way of working, based on best practice HR service catalog 27
  28. 28. NGA Human Resources confidential. ThankYou www.ngahr.com/cleaHRsky 28

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