How will you measure your life?

•

3 likes•3,177 views

"On the last day of class, I ask my students to turn those theoretical lenses on themselves, to find cogent answers to three questions: First, how can I be sure that I’ll be happy in my career? Second, how can I be sure that my relationships with my spouse and my family become an enduring source of happiness? Third, how can I be sure I’ll stay out of jail?" Clayton M. Christensen

Photo by WanderingtheWorld (www.ChrisFord.com)

Everyone's talking about customer experience. But what is it? And how can you really influence it, to give your business a winning advantage? Here's your action plan! We take you step by step through how to define customer experience (hint: it's not the same as customer service!). Then, through a series of checkpoints you'll begin to identify the touchpoints and interactions that you can influence, particularly in your contact centre. Finally we'll take a look at how Zappos managed to transform their customer experience - and what the learnings are for you. This is a great presentation to go through with your management team or a customer service team looking to find way to improve.

Leadership

Dr Kiran Kakade

So you've built a great product. Everyone is happy, the team is stoked and the only thing left to do is regularly check the bank account to see if it's growing steadily...right? Of course the reality couldn't be more different if it wanted to. Getting a person to use your product or service is often one of the most difficult challenges any business will face. Especially when those people will need to pay for that product or service. When you've built a reputation and boast a solid user base things are much smoother, but those first customers... This SlideShare does not promise success, but hopefully it'll inspire you to close those first deals. Good luck! www.floown.com

The Power of Mindsets

Tathagat Varma

Personal Leadership Presentation

Rdonnovan

Ethical Leadership & Mahatma Gandhi

Manesh Pratap Singh

Good to greatJim

Leadership Training

James Chung

Thinking Out Of The Box

Noppon Trirojporn

The Power of Belief - Mindset and Success

67 Golden Rules

What do you think is the key to achieving our goals, our success? Some people suggest things like hard work, focus, persistence. But research shows these are all by products of something else —something much more powerful that we can all develop. It is this very special something that really is critical to success. Someone who has achieved great success is Josh Waitzkin, a chess international master and the subject of the movie Searching for Bobby Fischer. Nobody has won all the national chess championships that Josh has, but even more impressive, when he turned 21 he took on the challenge mastering something completely new and very different from chess —Marshall Arts. He realized that he had learned how to grow and succeed, and he could apply that understanding to other domains. And so, he devoted himself relentlessly to Tai Chi Chuan, and after lots of hard work, many failures and some broken joints, he became a great martial artist and he won two World Championships. Now he's off to jui-jitsu. So what does Josh say is the greatest thing that ever happened to him? Believe it or not, he says losing my first national chess championship because it helped me avoid many of the psychological traps.

Business Books from A to Z

Emma Brudner

20 Inspirational Leadership Quotes

Officevibe

At Officevibe, we end our daily standup meetings with an inspirational quote to start the day on a positive note. Whoever’s turn it is to speak holds a basketball, and the last one to speak has to come up with a quote of the day. Everyone puts their finger on the ball, and when the quote is said, the ball gets thrown up in the air and we all say “think about it”, as a reminder to really let the hidden meaning of the quote sink in. read the full article on Officevibe blog: https://www.officevibe.com/blog/20-inspirational-leadership-quotes Learn more about the simplest tool for a greater workplace: https://www.officevibe.com/

Mindset for Achievement: How to Boost Achievement and Fulfillment Through Min...

BayCHI

Carol Dweck at BayCHI, May 11, 2010: Mindset is a simple idea discovered by world-renowned Stanford University psychologist Carol Dweck in decades of research on achievement and success—a simple idea that makes all the difference. In a fixed mindset, people believe their basic qualities, like their intelligence or talent, are simply fixed traits. They spend their time documenting their intelligence or talent instead of developing them. Dweck's research also shows that praising intelligence can harm motivation by creating a fixed mindset. People also tend to believe that talent alone creates success—without effort. They're wrong. In a growth mindset, people believe that their most basic abilities can be developed through dedication and hard work—brains and talent are just the starting point. This view creates a love of learning and a resilience that is essential for great accomplishment. Virtually all great people have had these qualities. Teaching a growth mindset creates motivation and productivity in the worlds of business, education, and sports.

Chapter 4(leader who had no title)

AparnASingla1

Ppt leadershipChinchu Malu

Leadership slideshow

acornorganic

Effective leadership

ankur bhalla

Level 5 leadership slides.pdf