Airline and hotel check-ins and check-outs have undergone a massive shift. From kiosks to online to mobile, getting customers through the check-in queue is increasingly becoming more high-tech and less high-touch. As travelers demand faster and alternative check-in options aligned with their always-connected lifestyles and newest devices, travel providers must evolve to meet their digital demands. Join Tnooz and Jumio for this FREE webinar and hear how United Airlines is leading a digital check-in transformation while still managing business operations and regulatory compliance. During the webinar you will learn: How United Airlines is balancing regulatory requirements and digital consumer demands What the shifts in check-in technology mean to your bottom line How to take your mobile app and online channels to the next level with true remote check-in features that can apply to your business Panelists for our FREE webinar are: Marc Barach, CMO, Jumio Jeff Ulrich, ecommerce digital innovation manager, United Airlines Nick Vivion, global events lead and moderator, Tnooz Gene Quinn, CEO and producer, Tnooz This webinar took place on Tuesday 7 April 2015

1. Saying goodbye to travel
check-in queues
Webinar
7 April 2015

2. Your hosts
Nick Vivion
Reports & Global Events Lead
Tnooz
Gene Quinn
CEO & Producer
Tnooz

3. Your presenters
Jeff Ulrich
Senior Manager, Digital Innovation
United Airlines
Marc Barach
CMO
Jumio

4. Poll no. 1
Where are you located?

5. Poll no. 2
Which travel industry business segment
do you represent?

6. Poll no. 3
How do you check in for your flight?

7. Poll no. 4
How often do you use your mobile device as
your boarding pass?

8. © 2015 JUMIO, INC.
International Check-in
in the Palm of Your Hand
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Introductions
Jeff Ulrich, Senior Manager, Digital Innovation
jeff.ulrich@united.com
Marc Barach, CMO, Jumio
Marc.barach@jumio.com

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11. © 2015 JUMIO, INC.
From 06:30 to 10:05
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United Airlines Goals
• Extend the success of Domestic Mobile Boarding Pass to international
travel
• Continue to increase mobile app usage through enhanced utility expansion
• Give time back to the customer
• Give customers more options to control their travel experience
• Improve the customer’s airport experience
• Reward the tech-savvy customer with an expedited process
• Improve the customer experience for high-revenue international
passengers
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13. © 2015 JUMIO, INC.
The Road to Boarding Pass Issuance with Netverify
• How did United begin their search for a new solution?
• Why did United select Jumio?
• How was the implementation process of Jumio’s Netverify solution?
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14. © 2015 JUMIO, INC.
Boarding Pass Issuance with Netverify
Access UAL mobile app,
enter record locator,
choose “Add Passport”
Hold up Passport
within the frame
(no photo taken or stored)
Passport is
verified
Traveler confirms itinerary
& stores in their United App
Data is extracted
almost
instantaneously

15. © 2015 JUMIO, INC.
120+ countries
Netverify works with IDs from across
the globe (passports, driver
licenses or government IDs)
Jumio’s patented technology
offers data extraction from:
MRZ, 2D Bar Code, OCR

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SECURITY FEATURES CHECKED INCLUDE
ü Layout & positioning check
ü Font comparison
ü Microprint analysis
ü Hologram check
ü MRZ code checks
ü Known forgery review
Authenticates ID Documents From
Over 120 Countries
Unique combination of technology & document expert review

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Enthusiastic Consumer Acceptance
Surprisingly good (actually great)
★ ★★ ★★ by Nathan D - Nov 22, 2014
“Slick snappy app with cool features such as
passport scanning, Uber integration….”
Appstore review
Nov. 2014
UAL International Mobile
Check-in Penetration
Pre
Passport
Scanning
Post
Passport
Scanning
3xx

18. © 2015 JUMIO, INC.
Key Takeaways
ü Create options for your customers.
• Let them decide how they want to interact with you.
• Enable them to do it completely via their device of choice.
ü Create a stress-free travel experience to gain competitive advantage.
ü The travel experience is far more than just the travel itself.
ü Leverage mobile check-in to enable service reps to provide services as
opposed to transactions.
• More white glove service is freed up and adds to competitive advantages
Travel is not only about process of operations, but also about the user experience,
you want to wow them in the best way possible, have them see you as a provider
that is willing to adapt to their needs.
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19. © 2015 JUMIO, INC.
Jumio Products: Transact with Confidence
Real-time ID document
authentication
Mobile checkout in seconds; not
minutes
Populates name & address details into
sign-up & account opening forms
Increase conversion Ÿ Prevent ID fraud Ÿ Increase consumer satisfaction

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Q/A
Find out more about how Jumio creates
better customer experiences
• Visit: Jumio.com
• Contact: sales@Jumio.com
Sign up for a live 1:1 demo
• Email: sales@jumio.com
Test drive the demo apps for yourself:
• iTunes – Search Jumio
• Google Play –Search Jumio
awards

21. © 2015 JUMIO, INC.21
Thank you!
Jeff Ulrich, Senior Manager, Digital Innovation
jeff.ulrich@united.com
Marc Barach, CMO, Jumio
Marc.barach@jumio.com

22. Poll no. 5
How many travel apps on your mobile device?

23. Q & A

24. Thank you!
Send your questions and comments to nvivion@tnooz.com
Replay and presentation of webinar will be available on
www.tnooz.com