Lightning is Salesforce's new user experience and development platform that is designed to make users more productive and customize applications faster. It provides an intuitive interface that works across devices and uses reusable components to accelerate app development. Early adopters have seen significant benefits like 25% increased revenue, 24% higher win rates, and 50% faster customization times. Customers can move to Lightning by having their admin complete the Lightning readiness check and then encourage users to try the new experience.
As an Admin, everyday we get requests from users, executives, and stakeholders about what they want you to do to make their jobs easier using Salesforce. It is our job to dig deeper into their request and figure out if what they say they want is actually what the business needs to succeed.
As an Admin, everyday we get requests from users, executives, and stakeholders about what they want you to do to make their jobs easier using Salesforce. It is our job to dig deeper into their request and figure out if what they say they want is actually what the business needs to succeed.
SugarCRM Forecasting Tools that Sales People Actually Want to UseSugarCRM
Keren Gavra, Geeta Deodhar, SugarCRM
Effectively forecasting revenue targets is a critical task for any business regardless of size or win-rate. For many sales organizations, the primary obstacle is capturing accurate forecast data that the sales professionals can deliver on. In these organizations, forecasting is often perceived as a chore to appease sales management - resulting in resistance by the team and partial reporting of forecasting information. In this session you will learn how Sugar forecasting puts the sales professional first by allowing individuals to effectively manage their own forecast, perform what-if analysis, and publish the right level of detail to sales management.
5 Easy Ways to Make Your Org Instantly More User FriendlyTraction on Demand
Have an intuitive User Experience using visuals
Reduce duplicate data entry
Make record creation easy with Quick Actions
Show users what they want, when they need it.
Visualize key indicators using Embedded Reports
3 Ways to Increase Executive Adoption of SalesforceSalesforce Admins
Companies with top-down acceptance of the Salesforce use case have great results. So, how do you get your Exec team to buy-in to Salesforce, adopt it, and even promote its use amongst the ranks of your organization? Learn immediately actionable tips and tricks to drive executive adoption at your organization.
Software Development Better, Faster, Stronger with Feature PrioritizationMentorMate
A guide to save time and align your stakeholders
How can a group of stakeholders with different priorities agree which features of a product are the most important? The answer is feature prioritization.
Collaboration. Puzzle Solving. Technology Champion. Customer Centric. Life Long Learner. All of these core skills blend together to make me a strong Customer Success Manager.
I am a passionate customer advocate and technology champion. Seen as a trusted advisor and puzzle solver by clients and coworkers alike. I am able to communicate across technical skill levels. Driven to help clients achieve business and organizational goals through technology.
Creating a team or plan requires a framework executives can relate to. By framing your goals into a V2MOM, explaining your goals in terms of Vision, Values, Methods, Obstacles and Measures, you will be able to evaluate your success on a quarterly basis and across all teams.
Getting your voice of the customer program up and running can be challenging. But, successful implementation will determine whether yours is a high performing program with actionable insights, or a data collection system that drowns in information overload.
Join Kyle Goff, former JetBlue VoC Analyst, and Innes Vanderniepen of Brussels Airlines, as they share their experiences implementing successful VoC programs that increased brand ROI and transformed customer interactions. You’ll learn how to create a high-level VoC implementation plan, and build a powerful program to increase your return on investment.
A strong user adoption strategy is the foundation for fostering growth and being proactive against churn. UserIQ’s CEO, Rachel Orston, laid out the fundamentals of user adoption and what changes as you scale at SaaStr Annual 2018.
You can find the recording of Rachel's presentation on UserIQ's User Adoption Toolkit: http://bit.ly/2phKSS4
How to Deliver Kick Ass Salesforce Training Without Breaking A Sweat or Break...David Giller
If you are struggling with Salesforce training and adoption, this simple, affordable and effective solution can dramatically transform your company's Salesforce adoption within 2-3 months.
SugarCRM Forecasting Tools that Sales People Actually Want to UseSugarCRM
Keren Gavra, Geeta Deodhar, SugarCRM
Effectively forecasting revenue targets is a critical task for any business regardless of size or win-rate. For many sales organizations, the primary obstacle is capturing accurate forecast data that the sales professionals can deliver on. In these organizations, forecasting is often perceived as a chore to appease sales management - resulting in resistance by the team and partial reporting of forecasting information. In this session you will learn how Sugar forecasting puts the sales professional first by allowing individuals to effectively manage their own forecast, perform what-if analysis, and publish the right level of detail to sales management.
5 Easy Ways to Make Your Org Instantly More User FriendlyTraction on Demand
Have an intuitive User Experience using visuals
Reduce duplicate data entry
Make record creation easy with Quick Actions
Show users what they want, when they need it.
Visualize key indicators using Embedded Reports
3 Ways to Increase Executive Adoption of SalesforceSalesforce Admins
Companies with top-down acceptance of the Salesforce use case have great results. So, how do you get your Exec team to buy-in to Salesforce, adopt it, and even promote its use amongst the ranks of your organization? Learn immediately actionable tips and tricks to drive executive adoption at your organization.
Software Development Better, Faster, Stronger with Feature PrioritizationMentorMate
A guide to save time and align your stakeholders
How can a group of stakeholders with different priorities agree which features of a product are the most important? The answer is feature prioritization.
Collaboration. Puzzle Solving. Technology Champion. Customer Centric. Life Long Learner. All of these core skills blend together to make me a strong Customer Success Manager.
I am a passionate customer advocate and technology champion. Seen as a trusted advisor and puzzle solver by clients and coworkers alike. I am able to communicate across technical skill levels. Driven to help clients achieve business and organizational goals through technology.
Creating a team or plan requires a framework executives can relate to. By framing your goals into a V2MOM, explaining your goals in terms of Vision, Values, Methods, Obstacles and Measures, you will be able to evaluate your success on a quarterly basis and across all teams.
Getting your voice of the customer program up and running can be challenging. But, successful implementation will determine whether yours is a high performing program with actionable insights, or a data collection system that drowns in information overload.
Join Kyle Goff, former JetBlue VoC Analyst, and Innes Vanderniepen of Brussels Airlines, as they share their experiences implementing successful VoC programs that increased brand ROI and transformed customer interactions. You’ll learn how to create a high-level VoC implementation plan, and build a powerful program to increase your return on investment.
A strong user adoption strategy is the foundation for fostering growth and being proactive against churn. UserIQ’s CEO, Rachel Orston, laid out the fundamentals of user adoption and what changes as you scale at SaaStr Annual 2018.
You can find the recording of Rachel's presentation on UserIQ's User Adoption Toolkit: http://bit.ly/2phKSS4
How to Deliver Kick Ass Salesforce Training Without Breaking A Sweat or Break...David Giller
If you are struggling with Salesforce training and adoption, this simple, affordable and effective solution can dramatically transform your company's Salesforce adoption within 2-3 months.
The Sales Cloud is the world's #1 sales application. Learn how to help every sales team sell smarter, sell faster, and sell the way your company wants to sell on Lightning Experience.
Watch the session video: http://bit.ly/1MnIBq7
Salesforce IoT - Using low code orchestrations to achieve immediate resultsScalefactory.eu
Why Servitisation ?
Manufactured goods, whether it are machinery and equipments are becoming more and more commoditised. Globalisation and use of technology has enabled such products to be produced at much lower costs and the speed of imitation and copying has only increased significantly.
It is no longer sufficient to justify the capital cost of the produced goods with the standard explanation of features & benefits it offers. The customer demands today the product to be supported with lifetime service agreements and guaranteed cost of operation.
This requires a servitisation transformation which is not easy to realize and therefore may scare of certain organizations…
How can Salesforce & IoT help to realize this roadmap by Jan Van Den Broeck - Cloud Architect at Salesforce
Slides from my keynote at the NHS Conference talking about health clouds and marketing clouds, and how digital technology is connecting patients (and customers), keeping people out of hospital and saving lives.
Join our webinar to learn best practices for maximizing user experience and productivity in Service Cloud. Learn from our Salesforce PM and UX service leads on how you as an #AwesomeAdmin can create engaging experiences for your agents and help them solve cases faster with pre-built apps and automation.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
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Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
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The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
1. How to Position
Lightning
Transform Your Business With
Lightning Now
mscherbaum@salesforce.com
@mscherbaum
Michael Scherbaum
Snr. Mgr. Partner Field Development
2. Forward-Looking Statements
Statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties
materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results
expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be
deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other
financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any
statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new
functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our
operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any
litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our
relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of
our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling
to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is
included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most
recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the
Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently
available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based
upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-
looking statements.
3. IoT
Our Journey Began with a Passion for Simplicity
Cloud
Mobile
Social
Cloud
AI
1999
Why isn’t enterprise software as easy as
buying a book on Amazon?
2017Why aren’t enterprise software
experiences as fast and easy as
consumer ones?
4. Customers Demand Fast, Easy Experiences
Sam Jones
Kathy Baker
Personalized Frictionless Intuitive
5. We Reflected on Our Customer Commitment
Engaged
THOUGHT LEADERS
Analyzed
17 YEARS OF EXPERIENCE
Partnered
WITH OUR CUSTOMERS
8. Common needs
More
seller productivity
Sell
from anywhere
Less
data entry
Information
at fingertips
Contextual
recommendations
More
user adoption
Different roles
Sales Leader Deal Closer Data Expert Pipeline Builder Trusted Advisor
Modern technology
Intuitive user
experience
Frictionless
mobile
Artificial
intelligence &
personalization
Component-
based
configuration
Faster Smarter The Way You Want
And We Learned
11. Introducing Salesforce Lightning Experience
A connected, intuitive user experience on any device
Work Faster
Easy-to-use app experience
to maximize productivity
Work Smarter
Analytics and in-line intelligence
to drive precision
Work The Way You Want
Get a customized, consistent
experience across every device
12. We Will Innovate Faster, Together
PossibilitiesNew Lightning
Features Coming in
2017
500+
Lightning
Features
Today
250+
16. Lightning is for Everyone, Now
Matt Rosenburg
Chief Revenue Officer
Eventbrite
Jennifer Hall
Chief Customer Care Officer
Intuit
Carlos Frias
Salesforce Admin
Pearl Capital
Carrie Mantione
Salesforce Developer
Oppenheimer Funds
Eric Wu
Co-founder &
Chief Strategy Officer
Bracket Labs
Sales Service Admins Developers Partners
19. Maximize sales from lead to cash
Sales Cloud Lightning
Sell Faster
Accelerate sales cycles with less data entry
and more sales productivity everywhere
Sell Smarter
Optimize sales impact with relevant information
& recommendations at sellers’ fingertips
Sell The Way You Want
Create a culture of success with consistent
processes in a unified customer view
+25%
increase in
revenue
20. Sell Faster
Accelerate sales cycles
Prioritize the Best Actions
Minimize searching and put contextual
information at sales reps’ fingertips
Eliminate Data Entry
Capture and log email and calendar
engagement data automatically
Go Mobile
Increase meaningful engagement with
customers, anywhere your sales reps are
+30%
lead
conversion
2017
Mobile World Congress award winner
“Best Mobile App for Business”
21. “Salesforce has allowed us to streamline our
order processing from 11 days down to two
hours.”
Pauline Mulvey, VP of Enterprise Business Technology
Salesforce Helps Mitchell Stake out New
Territory in Claims Management
Mitchell simplifies and accelerates claims management and collision repair processes
Lacked single view of customers and a single platform to support its growing lines of business
Deployed Salesforce to achieve end-to-end process accessible on the road with Salesforce1
Accelerators assisted Mitchell with deploying out-of-the-box and custom Lightning features
Salesforce allowed Mitchell to streamline their order processing from 11 days to two hours
22. Sell Smarter
Optimize sales impact
Know Which Leads to Pursue
Create processes and rules that prioritize
the best leads and nurture the rest
Put Critical Insights Front and Center
Get important updates on key sales records
right where they’re needed
Secure Forecasted Opportunities
Close more deals faster by securing
forecasted opportunities
+24%
increase in
win rate
23. “We implemented Lightning and Salesforce1 seamlessly
in just 120 days. That’s value delivered faster!”
Katrina Bonner-Witt, Mercury Program Leader, Deloitte Consulting
Deloitte Improves Adoption 25% with
Lightning
Enables Deloitte leaders to collaborate, sell, and deliver as one
integrated firm; providing client purchasing insights and enabling them to lead with ideas
Promotes a sales-driven culture, which is integral to Deloitte’s efforts to scale their Global Consulting
business from $13.1B to $20B by 2020
Empowers Deloitte leaders to create and collaborate from anywhere – real time pipeline management via
mobile capabilities
24. Sell The Way You Want
Create a culture of success
Accelerate Through Repeatability
Drive performance through consistency; provide
guidance and best practices at every step
Lead with Data-driven Insights
Make informed decisions based on a complete
view of your customers
Run Hyper-productive Team Meetings
Conduct strategic discussions and reinforce
consistent sales processes
+35%
sales
productivity
25. “Today, we’re not wasting time on details and
routine updates in our sales pipeline calls.
We’re focused on strategy and our goals.”
Diana Holland, Executive Director of Marketing and Services Sales
Merchants Fleet Gains Insight Faster with
Lightning Experience
Specialize in developing fleet solutions for businesses and government agencies
Struggled with limited pipeline insights due to difficulty extracting data from legacy system
Spent too much time in weekly sales calls catching up on details instead of building strategies
Deployed Path and Kanban to gain stronger insights to better inform their sales process
Accelerates sales productivity via transparent sales processes
26. Customize Faster Than Ever
Create sales apps people love with clicks, not code
Build Faster
Access out-of-the-box, reusable components,
plus thousands more from the AppExchange
Embed Best Practices
Customize every screen with the drag-and-drop
App Builder
Design Once, Deliver Everywhere
Build apps and customizations once and
access them anywhere with Salesforce1 Salesforce customers using
Lightning will experience
50% faster app development times.
- IDC
27. “Lightning changes everything.”
Brad Kelley, AVP of Information Technology, Elements Financial
Elements Financial is mobile-ready with Sales
Cloud Lightning
Federal Credit Union uses technology to scale a smaller team and
help members reach financial wellness
Needed one central view of credit union members and a strong mobile solution
Moved users to Lightning in 6 months, saving an estimated 43% in development cost
Help members from anywhere with mobile-ready Lightning applications and a complete view of members
28. And More Customer are Seeing Transformational Results
Sales reps
save 5-10
hours each
week
Transforms
member
experience in
90 days;
100% user
adoption
Set single
week sales
record one
week after
deploying to
375 users
Increased call
volume by
almost 30%;
achieved
100% user
adoption
Selected
Lightning for
customer-
centric
platform and
open
ecosystem
29. Next Steps
Make the move from Awesome to Supercharged Awesome!
CHECK OUT CONNECT ENCOURAGE
the Trailhead module
“Getting Started with
Salesforce” for Sales
your Admin with great
resources to learn about
Lightning Experience
your Admin to run the
Lightning Experience
Readiness Check