This document provides an overview of how to overcome common team collaboration challenges using Microsoft Teams. It begins with an introduction of the presenter and then outlines an agenda covering the modern collaboration journey, what tools to use for different collaboration needs, an introduction to Microsoft Teams, and its architecture. Key points made include that collaboration has changed with new technologies, is about more than just tools, and technology should enable rather than dictate collaboration. The document then demonstrates Microsoft Teams and its features for chat, files, meetings and calls before concluding with resources for learning more.
10 Differences between Sales Cloud and CPQ, Blanka Doktorová
How to overcome common team collaboration challenges using MS Teams
1. How to overcome common team
collaboration challenges using
MS Teams Jenkins NS
Architect
09-Mar-2019
2. Hi! I am Jenkins NS
SharePoint & Office 365 Solution Architect
@Cognizant
International Speaker and Blogger
jenkinsns@gmail.com
@jenkinsns
Blog : http://www.Jenkinsblogs.com
Facebook Page : https://www.facebook.com/spfxinfo/
Github : https://github.com/jenkinsns
3. AGENDA
What to use when
1
2
3
Architecture
Welcome to Microsoft Teams
4
Modern Collaboration Journey
Demo5
4. Modern Collaboration Journey
Collaboration Has Changed
Collaboration Is Not What It Use To Be
Collaboration Is Not Technology
Technology can be the enabler
5. Collaboration Has Changed
Internet smart technologies and cloud computing has changed everything
The collaboration experience has evolved
Collaboration is now more than ever considered business critical
Employees care about their collabration environments
6. Collaboration Is Not What It Use To Be
Content creation not just about “word or excel”
Collaboration not about meeting rooms are e-mails threads
Ideation not just about post-it notes
Work is no longer just a location
Working is not just sitting at your desk with your laptop
Knowledge management is not about structured folders on huge file shares
Experts are no longer only the ones with the grey hair
Employees demand collaboration environments
7. Collaboration Is Not Technology
Team and Teamwork
Communication
Knowledge
Connections
Sharing and openness
Culture
Mindset
Experience
8. Technology can be the enabler
The technology can support and guide your collaborative environment. But at the
same time it can also totally destroy it. The technology moves faster than your
business. You must understand your culture and demography To be the
collaborative enabler you need to build strategies, supporting your business
objectives, but also be prepared to change them
10. Microsoft 365: Universal Toolkit for Teamwork
Hub for TeamworkCo-AuthorConnect Across
the Organization
Intranets &
Content Management
Email & Calendar
TeamsOffice AppsYammerSharePointOutlook
Office 365 Groups
Single team membership
across apps and services
Microsoft Graph
Suite-wide intelligence
connecting people and content
Security and Compliance
Centralized policy management
11. Microsoft 365 Teamwork: Where to start a conversation
Office 365 Groups
Outer LoopInner Loop
Files
Sites
Content
SharePoint
Email
12. Different groups have different needs
Siloed Apps
Friction across applications – multiple
logins, difficulty sharing and discovering
information
Wasted Time
Context switching between different
apps drains attention and time
Shadow IT
Incomplete toolset can lead to
inconsistent security, compliance and
risk
13. Different groups have different needs
Complete Collaboration Solution
Office 365 addresses the breadth of
collaboration needs across your
company
Integrated Experiences
Office 365 Groups and Graph enable
integrated experiences that facilitate
effective collaboration
Security and Compliance
Office 365 delivers the security,
compliance and manageability required
in today’s workplace
15. Chat-based workspace in Office 365
Chat for today’s
teams
Communicate in the moment and
keep everyone in the know
Customizable for
each team
Tailor your workspace to include
content and capabilities your
team needs every day.
A hub for
teamwork
Give your team quick access to
information they need right in
Office 365
Security teams
trust
Get the enterprise-level security
and compliance features you
expect from Office 365.
16. Microsoft Teams : The hub for teamwork in Office 365
Communicate
through chat, meetings & calls
Collaborate
with deeply integrated Office 365 apps
Customize & extend
with 3rd party apps, processes, and devices
Workwith confidence
enterprise level security, compliance,
and manageability
19. AAD sync
AAD
Microsoft
Teams
Currently supported
Group property updates
Group manager changes
Group member changes
Group hard delete
User property updates
User hard delete
Sync normally completes in
15 minutes.
SLA is 24 hours
Operations performed on Groups are synched to Microsoft Teams
20. Where Are My conversations Stored?
Chat service
In memory processing for speed
Leverages Azure storage (blob, tables, queues)
Substrate / Exchange
Chat and channel messages are also stored in
Exchange for information protection
Conversation images
Images are stored in a media store
21. Where Are My Files Stored?
1:N chats
Files are uploaded to OneDrive for Business and
permissions are set for the members of the chat
Team conversations
Files are uploaded to SharePoint. A folder is
associated with each channel in the team
Cloud storage
Dropbox, Box, Citrix ShareFile, Google Drive
23. Teams Client Architecture
Web Windows Mac WP iPhone/iPad Android
Angular
Electron
Desktop Mobile
UWP
jQuery, lodash etc.. (200+ Open Source Components)
IOS Android
TypeScript, Node, SASS C# Swift Java
HTML5/CSS
Browsers: Edge, IE11, latest Chrome, latest Firefox
Desktop: Windows 10, 8.1, 7(SP1), Mac OS X 10.10+
Optimized for agility Auto-updates
C++ Objective C
25. How Team Enables Information Protection
Chat
service
Microsoft
Teams
O365 Information Protection
tools
eDiscovery
Legal Hold
Compliance content
search
Archive
Retention
Audit Logs
Email
1:1 chats
Group chats
Channel messages
SharePoint Files
OneNote
OneDrive for Business
O365
substrate
26. Microsoft Teams Guest Access Architecture
One identity
Azure Active Directory (AAD) is the master
for Teams identity and membership across
Office 365 (Teams, SharePoint, Apps, etc.)
Federated resources
O365 services extend with their data
(e.g., conversations stored in Teams chat service
& documents stored in SPO & OneDrive)
Loose coupling
Services notify each other of changes to
a team (e.g., creation, deletion, updates)
Using sync from AAD to Teams, Exchange
Online AD and SharePoint Online AD they
achieve reliability if they miss notifications
Guest Users addition
directly via AAD
AAD
O365 Groups
AAD
O365 Groups
Identity
Resource URLs
Owners
Members
Guest Users addition by
team owners in Teams
27. Components
Team and channels
Users - Owners, Members, Guests
Conversations
Working with Tabs
Connectors
Search
Communicating in Teams
Meetings in Teams
Video Meetings
Sharing Files
Working with Mobile App
SPFx to Teams Tab
29. Who wants a Goodie !
In a single team, How many team members able to add?
30. In a single team, How many team members able to add?
A. 100
B. 500
C. 1000
D. 5000
31. Who wants a Goodie !
What is included when creating a Team?
32. What is included when creating a Team?
A. Office 365 group
B. External user group
C. Windows User group
33. Who wants a Goodie !
What are the options to access Teams?
34. What are the options to access Teams?
A. Web, Android, IOS, Mac, Windows, Linux
B. Web, Android, IOS, UNIX, Windows, Mac
C. Web, Android, IOS, Windows, Mac
35. Resources to Learn More
https://aka.ms/SuccessWithTeams https://FastTrack.microsoft.com
Assistance for customers to realize their vision with
Microsoft cloud services
Resource Link
Office Blog https://aka.ms/OfficeBlog
Office Roadmap https://aka.ms/OfficeRoadmap
Product Help
Known Issues List
https://aka.ms/TeamsSupport
https://aka.ms/TeamsKnownIssues
Team Developer Hub https://TeamsDeveloper
Objective: Reinforce our teamwork position - Microsoft 365 meets the diverse needs of teams with an integrated solution that is secure
We’ve designed Microsoft 365 to meet the unique needs of every group.
For each of those categories of teamwork, Microsoft 365 includes a purpose-built application.
Teams as the hub for teamwork where groups that actively engage and are working on core projects can connect and collaborate
Yammer for people to connect across their company, sharing ideas on common topics of interest
Outlook where teams can communicate in a familiar place, and can easily create modern distribution list with groups in Outlook
SharePoint for keeping content at the center of teamwork, making files, sites and all types of content easily shareable and accessible across teams
Office Apps – enabling co-authoring in familiar apps like Word, Excel, and PowerPoint
With these tools coming together in Microsoft 365 – teams get a holistic solution.
What’s unique about teamwork in Microsoft 365 is that all of these applications are built on an intelligent fabric - suite-wide membership service with O365 Groups; suite-wide discovery and intelligence with Microsoft Graph, and suite-wide security and compliance.
Office 365 Groups - A membership service providing a single identity for teams across Office applications and services
Microsoft Graph - Suite-wide intelligence that maps the connection of people and content to surface insights
Security and Compliance - Proactive security that simplifies IT management with intelligence built-in
Talk Track:
When deciding how best to leverage our toolkit for your team needs, think about the type of work that needs to get done and the type of conversations your team needs to have.
The inner loop includes people you work with regularly, actively communicating and working on projects to deliver against important goals and deliverables. For this type of interaction Microsoft Teams is the best tool, allowing you to actively engage with your team in a shared work space where you can work on files, chat, and even host meetings.
Your outer loop includes people across your company who provide valuable information, that you openly connect with on common topics of interest. Yammer is the best tool for your outer loop, letting you openly connect across the company to solicit ideas, and share best practices on broader initiatives.
Outlook remains a tried and true tool for conversations, and is useful for teams that want to quickly share and communicate in a familiar place
Of course content and creativity is at the center of every team – the very reason teams come together to connect, whether it is collaboration on a new product strategy, a sales presentation or a key company initiative. SharePoint is the tool that keeps content at the center of teamwork, making files, sites and content easily shareable and accessible across teams and organizations. SharePoint is tightly integrated with Teams, Yammer and Outlook in order to enable seamless content collaboration across conversation experiences.
And it’s all connected through a suite-wide membership service with O365 Groups
With these tools, and more, in our universal toolkit, the breadth, depth and integration across our portfolio is something that competitors just cannot match!
Slide objective: Introduce Teams as part of the Office 365 collaboration portfolio
Talking points:
Teams fits in the Office 365 collaboration portfolio by giving teams easy access to the information they need in a dedicated hub for teamwork. Here, people find their team chat, content, people and tools living together in Office 365.
There are four key attributes of Teams that help close-knit teams to perform at their best:
The modern-day chat keeps everyone in the know with chat history, whether across the team or in a private chat
It’s a dedicated hub for teamwork, where people have easy access to everyday apps such as Word, Excel, PowerPoint, websites, and OneNote – the apps teams rely on daily for getting work done
Teams is customizable for the way different teams work, including publicly available APIs and bot frameworks
Lastly, Teams is designed to provide a great collaboration experience while upholding our commitments to safeguard customer and user data, to protect their right to make decisions about that data, and to be transparent about what happens to that data
[This is an animated slide. Please show it in presentation mode]
[MAIN POINT TO LAND]
Microsoft Teams is a hub for teamwork, a chat-based workspace that enables teams to be more productive by giving them a single and secure location that brings together everything a team needs: chats, meetings, calls, files, and tools. Microsoft Teams is one place for all the needs your teams have.
Microsoft Teams delivers on four core promises to create a digital workspace for high performing teams.
[COMMUNICATE]
First, Microsoft Teams solves for the communication needs of a diverse workforce.
Since preview, Microsoft Teams has evolved to include a complete meetings experience, as well as chat, voice and video -
You can use Teams for informal 1:1 or group chats – directly on your phone if you’re on the go. Or you can have an open conversation in a channel. This enables people to share information in a transparent way to accelerate decision making. And it's super easy to move from a chat into a face to face meeting, helping you to bridge geographical barriers.
[COLLABORATE]
When it comes to collaboration, the deep Office integration enables today’s multigenerational workforce to use the Office apps they are familiar with and love - Word, Excel, PowerPoint, OneNote, SharePoint, Planner, even Power BI - right within the context of Teams. Teams is unique in how we enable collaboration.
Today, when you want somebody’s feedback, you send them the file via email, they store it locally with comments, you store it again…… it's a vicious cycle that results in v2, v3, v4 versions – and you have to jump between email and other apps to get the work done. Teams brings all the Office 365 services together – so that you can easily share and co-author files without the need for email attachments.
[CUSTOMIZE]
Many of you use other services than Office 365 as well which results in you having to jump between and spend time in disparate experiences. We built Teams to not only be the hub for Office 365 services, but for all the services and tools teams use on a day to day basis. So, you can customize Teams with tabs, connector and bots to include the apps and services you need - <mention relevant 3rd party apps like GitHub and Trello that can be included in Teams>– we have integrations with over 150 partners. For our developer community, we have also created an extensible platform, to enable building apps and to integrate with business processes.
[WORK WITH CONFIDENCE]
Microsoft Teams comes with the enterprise grade security, compliance and manageability that you expect from Office 365 which customers tell us is a huge value add for them.
Slide objective: Introduce Teams as part of the Office 365 collaboration portfolio
Talking points:
Teams fits in the Office 365 collaboration portfolio by giving teams easy access to the information they need in a dedicated hub for teamwork. Here, people find their team chat, content, people and tools living together in Office 365.
There are four key attributes of Teams that help close-knit teams to perform at their best:
The modern-day chat keeps everyone in the know with chat history, whether across the team or in a private chat
It’s a dedicated hub for teamwork, where people have easy access to everyday apps such as Word, Excel, PowerPoint, websites, and OneNote – the apps teams rely on daily for getting work done
Teams is customizable for the way different teams work, including publicly available APIs and bot frameworks
Lastly, Teams is designed to provide a great collaboration experience while upholding our commitments to safeguard customer and user data, to protect their right to make decisions about that data, and to be transparent about what happens to that data
Slide objective: Introduce Teams as part of the Office 365 collaboration portfolio
Talking points:
Teams fits in the Office 365 collaboration portfolio by giving teams easy access to the information they need in a dedicated hub for teamwork. Here, people find their team chat, content, people and tools living together in Office 365.
There are four key attributes of Teams that help close-knit teams to perform at their best:
The modern-day chat keeps everyone in the know with chat history, whether across the team or in a private chat
It’s a dedicated hub for teamwork, where people have easy access to everyday apps such as Word, Excel, PowerPoint, websites, and OneNote – the apps teams rely on daily for getting work done
Teams is customizable for the way different teams work, including publicly available APIs and bot frameworks
Lastly, Teams is designed to provide a great collaboration experience while upholding our commitments to safeguard customer and user data, to protect their right to make decisions about that data, and to be transparent about what happens to that data
Slide objective: Introduce Teams as part of the Office 365 collaboration portfolio
Talking points:
Teams fits in the Office 365 collaboration portfolio by giving teams easy access to the information they need in a dedicated hub for teamwork. Here, people find their team chat, content, people and tools living together in Office 365.
There are four key attributes of Teams that help close-knit teams to perform at their best:
The modern-day chat keeps everyone in the know with chat history, whether across the team or in a private chat
It’s a dedicated hub for teamwork, where people have easy access to everyday apps such as Word, Excel, PowerPoint, websites, and OneNote – the apps teams rely on daily for getting work done
Teams is customizable for the way different teams work, including publicly available APIs and bot frameworks
Lastly, Teams is designed to provide a great collaboration experience while upholding our commitments to safeguard customer and user data, to protect their right to make decisions about that data, and to be transparent about what happens to that data
Slide objective: Introduce Teams as part of the Office 365 collaboration portfolio
Talking points:
Teams fits in the Office 365 collaboration portfolio by giving teams easy access to the information they need in a dedicated hub for teamwork. Here, people find their team chat, content, people and tools living together in Office 365.
There are four key attributes of Teams that help close-knit teams to perform at their best:
The modern-day chat keeps everyone in the know with chat history, whether across the team or in a private chat
It’s a dedicated hub for teamwork, where people have easy access to everyday apps such as Word, Excel, PowerPoint, websites, and OneNote – the apps teams rely on daily for getting work done
Teams is customizable for the way different teams work, including publicly available APIs and bot frameworks
Lastly, Teams is designed to provide a great collaboration experience while upholding our commitments to safeguard customer and user data, to protect their right to make decisions about that data, and to be transparent about what happens to that data
Slide objective: Introduce Teams as part of the Office 365 collaboration portfolio
Talking points:
Teams fits in the Office 365 collaboration portfolio by giving teams easy access to the information they need in a dedicated hub for teamwork. Here, people find their team chat, content, people and tools living together in Office 365.
There are four key attributes of Teams that help close-knit teams to perform at their best:
The modern-day chat keeps everyone in the know with chat history, whether across the team or in a private chat
It’s a dedicated hub for teamwork, where people have easy access to everyday apps such as Word, Excel, PowerPoint, websites, and OneNote – the apps teams rely on daily for getting work done
Teams is customizable for the way different teams work, including publicly available APIs and bot frameworks
Lastly, Teams is designed to provide a great collaboration experience while upholding our commitments to safeguard customer and user data, to protect their right to make decisions about that data, and to be transparent about what happens to that data