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How to delivery a kt session
- 1. How to Deliver a Knowledge Transfer Session
- 2. Why Always me ?
- 3. Because you are… Pioneer Expert Master
- 4. You Know More Than Us
- 5. Agenda Preparation Materials Delivery
- 6. Get Ready • What • Who • Which • When • Where
- 7. What Know your content Understand your Content well Prepare 10 times than present
- 8. Who Know your Audience Who will be the Audience ? What is their Expectation?
- 9. Which Know your KT type Introduction • System/Application • New tech/New product Technology Training • peer level training • good bye training User Manual Training
- 10. When Know your schedule Duration Start time Series KT
- 12. Conference Room Know your location • Book ahead of time • Check before start – Computer – Necessary software installed – Projector – White board/ flip chart
- 13. Con Call/Phone Know your location • Check before start – Computer – Necessary software installed – Network – Phone/Mobile/OC – Share facility: Virtual room/OC
- 14. On Cube Know your location • Check before start – Computer – Necessary software installed – Enough space/chair – Paper/pen
- 15. In the Hall Know your location • Check before start – Computer – Necessary software installed – Projector – Microphone/Speaker o On / off o Too small o Too big – Remoter / Laser pen
- 16. What U See Is What U Get • Material Types • Prepare PPT • Prepare Demo
- 17. Material Type Know your material Dedicate PPT for KT Project documents – BRD / ADD / Test doc Application Demonstration Web site / Web pages walk through Tangible product Book Video Nothing More ?
- 18. Design your PPT Know your material • KISS principle • Diagram • From • Snapshot Audience’s • Key tech angle notes Principle Tips Other Format • Details in • Keep Same Comments • Highlight key • Short your words sentence
- 19. Avoid in PPT Know your material Color Font Background Animation Clips Pictures
- 20. Application Demo Know your material Test carefully beforehand Use the data from Real system Try not use a complex data Prepare backup data Don't use the data you do not familiar
- 21. KT On Air • At the Beginning • When Presentation • Interaction • Time control • Closure
- 22. Facing Anxiety At the beginning Are you Anxious ? Why ?
- 23. Facing Anxiety At the beginning Transform Anxiety To Energy How ?
- 24. Opening At the beginning What will you do At Opening ?
- 25. Let’s start KT now
- 26. Verbal When you present Use Easy understand words Put your Talk in context Lose the jargon Be careful on Joke
- 27. Visual When you present Eye Contact Gesture Posture Facial Expression Dress
- 29. Samples When you present Why Sample Important ? What is Good Samples Tell Stories
- 30. Showcase When you present Use Prepared Data Use Real data Slow and Pause Don’t Switch fast If Fail … d
- 31. Feedback Interaction Notice feedback from audience Request feedback to audience
- 32. Questions Interaction Encourage raise question anytime Show your interest and patient If the Question you can answer you cannot answer
- 33. Discussion Interaction Encourage talk and discussion Keep Discussion In scope In time To nag person
- 34. Practice Interaction Let Audience practice if possible Limit practice in Time and Scope Resolve practice Issue on spot Study Effect Practice Demo Watch Listen
- 35. Schedule Ahead Time Control Schedule time for every section Rehearsal and count time Leave more time on discussion/practice/question Put high priority things on top Make backup plan
- 36. Control in session Time Control Arrive as Early as possible Start & end On Time Finish section on time for Every Section Keep good Pace. Finish High-priority things first Take Rest every 1-1.5 hour Limit time on questions/discussion Don't run Out of scope If NOT finish
- 38. Small Excise Excise • Sell your mobile phone to a customer • Give a brief introduction of HP to a newspaper Journalist • Introduce a new EDGE technology to colleagues • Introduce HPIT GADSC to a new employee
- 39. Review Preparation Materials Delivery
Editor's Notes
- I saw , I have, I share
- Story : present to a CEO , prepare 1 week, present 10 min台上1分钟，台下十年功
- Who are theySame TeamEntry LevelBusiness/CustomerWhole world What do they want from your KTKnowledge Experience How to use …Theory/MethodologyNothing
- Introduction High LevelProject Tech Training More detailUser Manual training Practice/OperationIntroduction System/ApplicationNew tech/New productProject Tech Training peer level traininggood bye trainingUser Manual training
- Duration Within 2 hours per sessionStart timeAs early as possibleNo Friday afternoonSeries KT not a long interval
- Conference RoomCon Call/PhoneOn CubeBig Hall
- PrincipleKISS principleFrom audience’s angle TipsUse more diagram (process, system flow , architecture)Use more snapshot Use Key tech notesBetter in 6 lines, No more than 8 lines 1-7-7FormatUse same format/font type for all slidesHighlight the key wordsDetails in comments area10-20-30 : 10 page PPT in 20 minutes with 30 pt. font sizeBox 4.1 General format• The fewer slides the better• Plain uncluttered slides are easier to read• Choose colours carefully, avoid two dark colours• Keep to horizontal orientation• Use the same format for all slides – colour combinations, typefaceand layout1. 10-20-30 Rule – from Guy Kawasaki. a powerpoint presentation should have no more than 10 slides, last no longer than 20 minutes and have no text less than 30 point font. it
- Color & FontUse lot’s of colors , >3 . Use inappropriate color : close to backgroundUse different font type /font size in single lineBackground & AnimationUse more animation (inside page)/ background sound Use background picture (different pic, complex pic, unclear picture)Use different page changing mode: fly in / float in / ….Picture and ClipsUse more Clip Art / Word ArtUse helpless pictures
- Test carefully beforehandUse the data from Real systemTry not use a complex dataPrepare backup dataDon't use the data you do not familiar
- 先解决情绪，再解决问题Nervous & Anxiety is normalFirst time Not familiar with the contentKnown issue/problem Some BIG man is there Unexpected event happenedTransform Anxiety into EnergyArrive As Early as possibleQuick Review before start Get Everything on spotThink ‘So What’Do/ say something to make yourself feel confidentDeep breath
- 适当的紧张让人兴奋Transform Anxiety into EnergyArrive As Early as possibleGet Everything on spotQuick Review before start Think ‘So What’Do/ say something to make yourself feel confidentDeep breath
- Grasp your audience at the first second. / Hook me in the first 30 seconds ABC: Attention Benefit ConnectionWeiguo: 还没睡着的醒一醒啊，睡着的不要打呼噜ABC law Warm up / Small talkBackground Introduction/Abstract Agenda /Key pointStart sharing or recording before start
- 这个project的schedule有些问题，尤其是buffer不多。另外，cost也偏高。目前我们没法confirm手上的resource能完全take得了。anyway我们还是先pilot一下，再follow up最终的output，看能不能run的比较smoothly，更重要的是evaluate所有的cost能不能完全被cover掉。Use easy understand words/sentenceAlways Put your talk in contextDon’t miss the subject words: you , he , I ….Lose the jargon Tech termAbbr. in HPEnglish words in Chinese sentenceBe careful on Joke
- Eye contactDon’t always watch your screenGain feedbackGesture / PostureDon’t be a statueDon’t show your back to audienceWalk –> Stop –> Tell . Don’t walk and sayLet everyone can see youFacial Expression Keep smiling Synergy with topic and environment Don’t show your negative feelings to audienceClothFormal & professionalNotice in external occasions
- Radio newsreaders talk at about120–133 words per minute.The rate of speaking of five subjectsexperienced in presenting papers and difficult material clearlyvaries from 106–158 words per minute. Never try to talk morequickly to get more information across.Lauder - ConfidenceSlower – ClearDon’t read Read everything in the PPT/documentFluent – Familiar/ConfidencePause after finishing a sentenceTry not to use Um… Ah… in a sentenceMake emphasis on key wordsSlow & loaderPauseRepeat
- Good presentations include stories.Analogical: Java is similar with C++ … It’s just like you go to Taobao to buy Near : there’s a sample in HP GADSC… Well-known: Yaoming/ Liuxiang, Tom Cruise …Simple: It’s just like 1+1 = 2Funny: Rich son buy a car to his GFContextual: ---Use appropriate Examples / MetaphorHelp to understand complex thingImprove audience to understand/rememberPrinciple of Example/MetaphorAnalogicalNear to your audienceWell-known SimpleFunny/impressedContextualTell stories if possiblePeople love to heardImpressivecredible
- Use the data you preparedBetter to demo in real systemSlow and pause when demoAsk audience if they want to record Don’t switch too fast between applicationLet audience try if possibleWhen you failed on demoApologizeTell the truth/situationSend result offline
- 反问句-> 是非问句(举手） -> 选择问句 -> 开放问句Request focus :S: Please see here / line 2 word 3 S: We need take more attention on this pointS: This part is really important in this sessionFacial expressPosturesToneSilenceRequest feedbackAsk small questions. Open / Close Request focus Take a roll call One by oneRandom Specific person
- Encourage raise question anytime solve problem timelyUnderstand the content betterShow your interest and patient when they ask the questionListen carefully : nod / say: Yes / OK / Mm… Let he finish his questionParaphrase his question Say: good question / I understand your concern / I totally understand what you sayThe questions you can answerAnswer question short and briefDon't go into very detailControl question time in 1-5 minThe question you cannot answerAdmit honestly Defer the answer to offlineTransfer to others
- Encourage talk and discussionBetter for audience to understand contentDiscussion controllingKeep discussion in scopeKeep discussion in time To nag personLet them finish the sentenceInterrupt in time Praise first Go back to the topic
- Let Audience practice if possibleReally understand the contentStudy EffectListen < watch picture/snapshot < demo < practiceHelp to rememberLimit practice in Time ScopeResolve practice issue on spotGood luck …
- It’s interesting that You will speak faster than rehearsal , but you will end late than rehearsal – PhilyPlan is nothing , planning is everything
- LiveArrive as early as possible Start & end on timeTry to finish section on time for every sectionKeep good rhythm. Too much time at the beginning, not time for the restToo fast and nothing to do at the second half.Finish high-priority things firstTake rest every 1-1.5 hourLimit time on questions/discussionDon't run out of scopeIf not finishAsk an agreement to all before take extra time Reschedule a new session if not finish on time
- Q&ALeave enough timeControl time for every questionSee question part in page 33RET LawReview & SummarizeShort and concise.Rephrase the most important point in the key pointExpectationThanksGive a clear end signal Follow upsAction items Next session