How to Attract Customers Using
       Digital Marketing



              Seth Spears
          Chief Strategist/Principal
What I Do
Digital Marketing Consultancy

                             •   Digital Marketing Strategy & Consulting
      270-495-0014
                             •   WordPress Website Design

    @SpearsMarketing         •   Local Search Engine Optimization

http://SpearsMarketing.com   •   Social Media Marketing

                             •   Small Business Mobile App Development
What is Marketing?

“Marketing is delivering a product or service to the right market,
     through the right message, using the right medium.”
Marketing Has Changed




•   Traditional, Outbound, Push Marketing = TV, radio, newspapers, magazines,
    direct mail, yellow pages, billboards, etc.

•   New technology & filters + Info overload = Game changer!
Marketing Has Changed
The Options:
• Outbound Marketing
    •   One-way communication

    •   Customers are sought out

    •   No added value - boring & uninformative


• Inbound Marketing
    •   Two-way communication

    •   Customers seek you out

    •   Lots of added value - education/entertainment
Marketing Basics
   •   Branding Consistency: online & off-line

   •   Know, Like Trust

   •   People purchase products, but they buy from
       individuals

   •   Word of Mouth/Referrals - use internet to
       validate your credibility

   •   Success = Doing the right things, long enough,
       consistently
Throw something at me if I get too technical :)
5 Steps to Digital Domination

          1. Content Platform - Your Website

          2. Search Engine Optimization (SEO)

          3. Social Media Marketing

          4. Email Marketing

          5. Online Advertising/Pay-Per-Click (PPC)
Your Website: The Foundation
       •   Own your platform: don’t be a digital sharecropper

       •   Your website: Design, Structure, Content

            •   Design: visually appealing, attention grabbing,
                clean & specific

            •   Structure: easy to navigate, cohesive, logical flow
                of information

            •   Content: quality information, keyword rich, calls
                to action
Your Website: The Platform
      •   Content Management System (CMS)

          •   WordPress, Joomla, Drupal, Modx, Expression
              Engine

      •   Easy to Update

      •   Scalable

      •   Attractive

      •   Mobile Friendly
Your Website: The Content
     •   Content Marketing = Blogging = Self-publishing

           •   Inform, entertain, engage

           •   Written, audio, video

           •   Expert status

           •   Search-ability

           •   Consistency

           •   Topics: Education, thought leadership, entertainment,
               FAQs, case studies, success stories, stir things up
Search Engine Optimization

         •   SEO = Relevance => how your business
             appears to Google

         •   Google/iPhone = New Yellow Pages

         •   Both art & science

         •   Constantly changing

         •   Content, keywords, links
SEO: The Tech
•   Onsite SEO (technical)   •   SEO Sandwich

    •   Semantic markup          •   Content

    •   Title tags               •   Keywords

    •   h1 tags                  •   Links

    •   Keywords                 •   Social

    •   Anchor text              •   Citations

    •   Meta description
SEO: The Sandwich
  •   Content: More is better, but quality is king. Write for
      people, not search engines

  •   Keywords: Use common language. What customers search
      for

  •   Links: Popularity contest. Quality > Quantity. Interlink on-
      site between pages & posts

  •   Social: Links & Mentions => Google+, Twitter, Facebook,
      Linkedin, Pinterest, etc.

  •   Citations: Local search directories & review sites. Google
      +Local, Bing Local,Yelp, Merchant Circle,Yellow Pages, etc.
SEO: The Local
 •   Citations are paramount!

 •   Claim, create, update, optimize, manage

 •   Consistent info: Name, Address, Phone, Website

 •   UBL, Info USA, Localeze

 •   Cultivate reviews

 •   Online press releases

 •   Groupon?
Social Media: The What
    •   Not just a marketing channel

    •   For customers, it’s social      What Social Media Is:
        first, business second

    •   Customers are talking, are
        you listening?

    •   Content should originate on
        your platform. Social is a
        distribution channel

    •   Easiest way for content to go
        viral => social proof
Social Media: The Why
    •   Facebook, Twitter, Linkedin, Google+, Pinterest,
        Instagram,YouTube

    •   Social media humanizes business. Personality MUST shine
        through

    •   Reputation management is a must. Social media amplifies
        both good & bad

    •   Referrals happen more online than in person

    •   Claim business profiles => KnowEm.com
Social Media: The How
    •   Facebook - Cincy Shirts

    •   Twitter - Best Buy

    •   Google+ - Starbucks

    •   Linkedin - Zipcar

    •   Pinterest - Whole Foods

    •   Instagram - Dogfish Head

    •   YouTube - Simply Scuba
Email Marketing: The What
      •   Permission based marketing

      •   Easier & less expensive to resell existing customers
          than acquire new ones

      •   Relationship building

      •   Top-of-mind awareness

      •   Offer incentives for joining your list => exclusivity

      •   Least expensive form of direct-response marketing
Email Marketing: The How
      •   Email Service Provider (ESP)

            •   Aweber, Mail Chimp, etc. (auto-responder)

      •   Signup form must integrate with website, social media,
          etc.

      •   Permission Marketing => No Spam!

      •   WIIFM = “what’s in it for me!”

      •   Automate & personalize

      •   Consistent contact
Online Advertising: The What
         •   Pay-Per-Click, Pay-Per-Impression, Ad Networks,
             Remarketing

         •   Google Adwords

         •   Facebook Ads

         •   Amazon, Linkedin, Twitter, etc.

         •   Easiest way to get ranked at top of Google

         •   Can be extremely effective

         •   Can get expensive quickly
Online Advertising: The How

         •   Google Keyword Tool

         •   Set parameters

         •   Create landing pages

         •   Test, test, test!

         •   Wash, Rinse, Repeat
Mobile Marketing Stats
Mobile Marketing Stats
        Mobile is the fastest growing digital
                marketing segment!
Tying it all Together: Mobile Marketing

             •   Is your website mobile friendly?

             •   Google likes mobile responsive design

             •   Majority of social media is used on mobile device

             •   Is your email newsletter mobile friendly?

             •   Text Marketing & Mobile Apps
Conclusion
•   Digital Marketing is here to stay

•   Mobile is fastest growing segment

•   Website is the foundation

•   SEO & Social Media are essential

•   Email can give best ROI

•   PPC = test, test, test

•   All the above are building blocks. They work together &
    amplify the individual effectiveness of each other
Resources




http://SpearsMarketing.com/Resources
Questions?



@SpearsMarketing

How to Attract Customers Using Digital Marketing

  • 1.
    How to AttractCustomers Using Digital Marketing Seth Spears Chief Strategist/Principal
  • 2.
  • 3.
    Digital Marketing Consultancy • Digital Marketing Strategy & Consulting 270-495-0014 • WordPress Website Design @SpearsMarketing • Local Search Engine Optimization http://SpearsMarketing.com • Social Media Marketing • Small Business Mobile App Development
  • 5.
    What is Marketing? “Marketingis delivering a product or service to the right market, through the right message, using the right medium.”
  • 6.
    Marketing Has Changed • Traditional, Outbound, Push Marketing = TV, radio, newspapers, magazines, direct mail, yellow pages, billboards, etc. • New technology & filters + Info overload = Game changer!
  • 7.
  • 8.
    The Options: • OutboundMarketing • One-way communication • Customers are sought out • No added value - boring & uninformative • Inbound Marketing • Two-way communication • Customers seek you out • Lots of added value - education/entertainment
  • 9.
    Marketing Basics • Branding Consistency: online & off-line • Know, Like Trust • People purchase products, but they buy from individuals • Word of Mouth/Referrals - use internet to validate your credibility • Success = Doing the right things, long enough, consistently
  • 10.
    Throw something atme if I get too technical :)
  • 11.
    5 Steps toDigital Domination 1. Content Platform - Your Website 2. Search Engine Optimization (SEO) 3. Social Media Marketing 4. Email Marketing 5. Online Advertising/Pay-Per-Click (PPC)
  • 12.
    Your Website: TheFoundation • Own your platform: don’t be a digital sharecropper • Your website: Design, Structure, Content • Design: visually appealing, attention grabbing, clean & specific • Structure: easy to navigate, cohesive, logical flow of information • Content: quality information, keyword rich, calls to action
  • 13.
    Your Website: ThePlatform • Content Management System (CMS) • WordPress, Joomla, Drupal, Modx, Expression Engine • Easy to Update • Scalable • Attractive • Mobile Friendly
  • 14.
    Your Website: TheContent • Content Marketing = Blogging = Self-publishing • Inform, entertain, engage • Written, audio, video • Expert status • Search-ability • Consistency • Topics: Education, thought leadership, entertainment, FAQs, case studies, success stories, stir things up
  • 15.
    Search Engine Optimization • SEO = Relevance => how your business appears to Google • Google/iPhone = New Yellow Pages • Both art & science • Constantly changing • Content, keywords, links
  • 16.
    SEO: The Tech • Onsite SEO (technical) • SEO Sandwich • Semantic markup • Content • Title tags • Keywords • h1 tags • Links • Keywords • Social • Anchor text • Citations • Meta description
  • 17.
    SEO: The Sandwich • Content: More is better, but quality is king. Write for people, not search engines • Keywords: Use common language. What customers search for • Links: Popularity contest. Quality > Quantity. Interlink on- site between pages & posts • Social: Links & Mentions => Google+, Twitter, Facebook, Linkedin, Pinterest, etc. • Citations: Local search directories & review sites. Google +Local, Bing Local,Yelp, Merchant Circle,Yellow Pages, etc.
  • 18.
    SEO: The Local • Citations are paramount! • Claim, create, update, optimize, manage • Consistent info: Name, Address, Phone, Website • UBL, Info USA, Localeze • Cultivate reviews • Online press releases • Groupon?
  • 19.
    Social Media: TheWhat • Not just a marketing channel • For customers, it’s social What Social Media Is: first, business second • Customers are talking, are you listening? • Content should originate on your platform. Social is a distribution channel • Easiest way for content to go viral => social proof
  • 20.
    Social Media: TheWhy • Facebook, Twitter, Linkedin, Google+, Pinterest, Instagram,YouTube • Social media humanizes business. Personality MUST shine through • Reputation management is a must. Social media amplifies both good & bad • Referrals happen more online than in person • Claim business profiles => KnowEm.com
  • 21.
    Social Media: TheHow • Facebook - Cincy Shirts • Twitter - Best Buy • Google+ - Starbucks • Linkedin - Zipcar • Pinterest - Whole Foods • Instagram - Dogfish Head • YouTube - Simply Scuba
  • 22.
    Email Marketing: TheWhat • Permission based marketing • Easier & less expensive to resell existing customers than acquire new ones • Relationship building • Top-of-mind awareness • Offer incentives for joining your list => exclusivity • Least expensive form of direct-response marketing
  • 23.
    Email Marketing: TheHow • Email Service Provider (ESP) • Aweber, Mail Chimp, etc. (auto-responder) • Signup form must integrate with website, social media, etc. • Permission Marketing => No Spam! • WIIFM = “what’s in it for me!” • Automate & personalize • Consistent contact
  • 24.
    Online Advertising: TheWhat • Pay-Per-Click, Pay-Per-Impression, Ad Networks, Remarketing • Google Adwords • Facebook Ads • Amazon, Linkedin, Twitter, etc. • Easiest way to get ranked at top of Google • Can be extremely effective • Can get expensive quickly
  • 25.
    Online Advertising: TheHow • Google Keyword Tool • Set parameters • Create landing pages • Test, test, test! • Wash, Rinse, Repeat
  • 26.
  • 27.
    Mobile Marketing Stats Mobile is the fastest growing digital marketing segment!
  • 28.
    Tying it allTogether: Mobile Marketing • Is your website mobile friendly? • Google likes mobile responsive design • Majority of social media is used on mobile device • Is your email newsletter mobile friendly? • Text Marketing & Mobile Apps
  • 29.
    Conclusion • Digital Marketing is here to stay • Mobile is fastest growing segment • Website is the foundation • SEO & Social Media are essential • Email can give best ROI • PPC = test, test, test • All the above are building blocks. They work together & amplify the individual effectiveness of each other
  • 30.
  • 31.