The document discusses how to create a member-centric chamber of commerce. It begins by outlining session objectives like rating a chamber's member centricity and strategies to improve. It then discusses Collins' 7 measures of success for remarkable associations, including having a customer service culture. Six strategies for developing a member-centric chamber are provided: enhancing member experiences, ensuring all staff are member-centric, developing interest communities, making engagement easy, soliciting feedback, and recognizing members. The document concludes by asking attendees to identify a 90-day action step.