Gianluca Caracino's speech on how connectivity revolutionizes the HVAC/R user experience. The speech was held during Chillventa 2018

1. 1
Hall 7A
NürnbergMesse, How connectivity revolutionizes the HVAC/R user experience, 18/10/2018
Chillventa Specialist Forums 2018
Chillventa Fachforen 2018

2. Gianluca Caracino
10/2018
How connectivity revolutionizes the
HVAC/R user experience

3. How connectivity revolutionizes the HVAC/R user experience
Background
The mobile device application for a new service experience
Constantly evolving technology Ultimate control features Reduction of intervention times
Usability plays a key role!

4. APPLICA - Carel’s mobile device application
APPLICA has been developed to revolutionize and simplify commissioning and maintenance of HVAC/R units.
• Simple and intuitive user interface
• No new technology or experience needed
• Wireless connectivity through the Bluetooth and NFC channels
Just one app for all current and future compatible devices.
High efficiency bottle
cooler application
Remote showcases in
supermarket
application
Chiller / Heat pump
application
Entry level in bottle
cooler application

5. Product management flow
Equipment life cycle
An advanced tool designed mainly for installers and maintenance technicians, but all the benefits are tangible
throughout the whole customers chain.
Production engineer
Production operator End user
• OEMs: from read/write valuable info to configuration settings in production line and technical office.
• Service company: from fast units start-up to clear understanding of unit working conditions in field.
• End-user: integrated features to help the customer to solve the issue on their own.
Service technicians

6. Production line - Where the process starts
OEM’s info
Target: final product completely ready to use, fully configured and tested, always trackable and recognizable
throughout the unit’s lifetime.
During the manufacturing process, valuable information could be added inside the specific unit.

7. Automatic machine type identification and safety profiles management accordingly to the user skills.
Commissioning - Simple and fast unit startup
Through this advanced tool and using daily mobile devices is possible to interact directly with the latest generation
of Carel controllers.
Cloud
support
All the info at your fingertips

8. Ease of first configuration!
Commissioning - First configuration: wizard
Spare parts or standard units can be configured directly in the field through a dedicated wizard that guides the user.
By simply answering a few basic questions, the unit can be started using the mobile device, quickly and easily.
• Network communication settings
• Main unit’s parameters definition

9. According to the controller detected by APPLICA, a specific graphic layout is shown.
At a glance the following information are available:
 Clear understanding of the unit’s working conditions through dedicated dashboards
 Direct feedback on alarms
 Direct interaction through the access of the complete parameters list
 Immediate application of the unit configuration settings
Commissioning - Real time communication

10. Operating conditions can be checked at a glance.
Real time communication allows to meet the
performance specifications thanks to the live Bluetooth
connection.
Commissioning - Optimized working conditions
All of the data pertaining to the unit can be displayed on
graphs and in tables, avoiding wasted time searching
through the unit’s local user interface.
Fast optimization of the working conditions

11. List of active alarms and historical ones can be checked in a dedicated APPLICA section.
These info can also be shared with the OEM’s technical personnel for more specialist or group analysis.
Maintenance - An easy way for unit diagnostics
Even less expert technicians can
solve the issue using simple
integrated functionality.
Alarms reporting allows to
forward the list of the active
ones directly via email as .csv file
attached.
Maintenance cost saving

12. Create and save unit configuration with the ability to save “recipes” to protected storage space.
Configurations management - Cloud services
Quick recovery of default settings available locally and smart interaction for uploading/downloading contents in the
Cloud among partners.
Cloud
support
Effective cooperation among partners

13. Through the usability provided by the APPLICA tool linked to all the infrastructure behind, it’s now possible to
access to all the available documentation in the easiest possible way.
Contents always updated
Contents can be added and made available in a suitable
format responsive to all mobile devices platforms.

14. APPLICA replies to the following market requests:
 Simple and quick way to commission the HVAC/R unit:
 All unit data is available to users in real time on their mobile device.
 Pre-configured parameter recipes that have been tested by qualified personnel.
 Quick and easy HVAC/R unit diagnostic during service operations:
 All of the data pertaining to the unit can be displayed on graphs and in tables, avoiding wasted time
searching through the unit’s local user interface.
 Smart interaction through cloud services eases the cooperation among users in case of remote support.
Conclusions
APPLICA is an advanced tool for installers and maintenance technicians that ensures the highest
system performance using everyday mobile devices.

16. 16
Hall 7A
NürnbergMesse, How connectivity revolutionizes the HVAC/R user experience, 18/10/2018
Chillventa Specialist Forums 2018
Chillventa Fachforen 2018