The document provides information about CoolAutomation's remote service solution for HVAC systems. It summarizes the traditional method of servicing HVAC systems which involves multiple technician trips and days of downtime, compared to CoolAutomation's remote service solution which allows for remote monitoring, diagnostics and servicing in one trip with less downtime. Key aspects of CoolAutomation's solution include continuous system monitoring, remote diagnostic tools, automatic alerts, data analytics, a service provision app for remote monitoring and control, and support for multiple HVAC brands. The solution aims to reduce downtime, maintenance costs and optimize technician time through remote predictive maintenance capabilities.

1. CoolAutomation
HVAC
Remote Service
Solution
June 2020

2. ABOUT COOLAUTOMATION
CoolAutomation 2020 2
Founded
2007
DEALERS
&
DISTRIBUTORS
WORLDWIDE
B2BWORLDWIDE
PRESENCE
90+
Based
IN
ISRAEL
SOLUTIONS
FOR HVAC
INTEGRATION,
CONTROL,
MANAGEMENT
AND SERVICE
PRIVATELY
HELD & FUNDED
Countries

3. What is Remote Service?
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• Continuous and automatic monitoring of a system’s operational and technical status
• All historic system data and statuses are stored in the cloud
• All available Service Tools data is captured
• Big-Data analytics tools to analyze data for anomalies
• Remote diagnostic tools for technicians
• Automatic alert & anomaly notifications to email and phone
• Privacy, security & access control restrictions at the highest levels
Reactive/Local --> Proactive/Remote
COVID 19
ALL industries
are accelerating
adoption of
remote services

4. Service HVAC System – The Traditional Way
CoolAutomation 2019
4
Customer
Technician
Drive to x
urgently. AC not
working”
5
Summary
• 3 trips
• 12 technician hours
• 4 Days downtime
* Rough Numbers for illustration purposes
Connect service
tool, leave it on-site
for recording
6
Return to replace
PCB/comp (didn’t
have in bag)
8
Facility
Manager
“Cooling
problem,
Please Fix”?
1 “Go Check xxx,
do YYY and tell me
what you see
3
Service
Center
“Cooling
problem, Please
Check”?
2
Technical
Expert
I can only be
available in 2
days
4
Return to
analyze
collected data
7

5. Service HVAC System – With Remote Service
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5
Facility
Manager
Customer
Service
Center
Technical
Expert
Technician
Summary
• 1 trip (3)
• 5 technician hours (12)
• 1 Day Unit downtime (4)
* Rough Numbers for illustration purposes
Remote Service
Cloud
ALERT: Error in
Unit “Lobby”
1
“Error In Unit
Lobby. We are
handling it”
2
Remotely
Analyze
Unit Error
3
Issue: Faulty part.
Schedule Visit.
Take part #123
4
Replace Part #123
Check performance
5

6. CloudBox
Indoor AC Units
VRF HVAC
Systems
Cloud
Infrastructure Internet
Service
Provision
App
Service Provision Solution - Topology
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7. CoolAutomation Service Provision Solution
7
Plug & Play
Installation &
Commissioning
Remote
Monitor &
Diagnostics
tools
Analytics
Engine
Alerts &
Audit
Reports
Sharing
Capabilities
Multi
Brand

8. Service Provision App – Plug & Play Installation
8
• Easy to understand topology
• Automatic Network configuration
• Cellular Router option
• Quick connection to VRF
• Automatic VRF system and unit detection
• Upload system/unit info to app
• READY TO GO !

9. Service Provision App – Remote Monitoring & Diagnostics
9
• Dashboard view
• Open alerts
• System diagnostics
• Unit diagnostics
• Historic data
• Remote Control
9

10. Service Provision App – Analytics Engine
10
• Customizable Rule Engine
• Powerful data analytic process
• Anomaly Notifications
Management
• Graphic interface to correlate
anomaly with data
10

11. Service Provision App – Alerts and Audits
11
• Audit operational changes
• Audit user’s activity
• Track unclear behavior
• Alert trending
11

12. Service Provision App – Share and Export Data
12
• Share Alert info with
Colleagues/experts
• Assign view-only access to external
consultants
• Export system/unit data for further
analysis
• Export system data for future
benchmark
• Export audit & alert data
12

13. Service Provision App – Multi Brand
13
• Mix of multiple VRF
brands
• Unified User Interface
• Auto population of
system data parameters
according to
brand/model
13

14. 14
Predictive Maintenance – From “buzzword” to reality
• Reduce system down time
Maintenance/service before breakdowns
• Longer system life
Early replacement of parts before major
failure
• Faster and more efficient repair
Optimize technician & expert time
• Better customer service
Prevent issues before customer complaints
• Cost Savings
Optimize system operation
Industry Numbers*
50% REDUCTION
of system downtime
30%
SAVINGS
thanks to early
failure detection
10% SAVINGS
on scheduled
repair costs
15% SAVINGS
due to optimized
operations
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* Taken from multiple industry market resources

15. Benefits of Moving To Remote Service Model
15
New Service
Offerings
• Predictive maintenance
• Periodic remote checkups
• Continuous monitoring
• Multi Brand Support
• Faster Response
Operational efficiency
and cost savings
• Remote analysis and monitor
from anywhere
• Remote ‘first aid’ guidance
• Avoid unnecessary trips
• Smart use of expert’s time
Sell to your
customers
• Reduced downtime
• Longer equipment lifespan
• Save time on the phone
for ‘remote troubleshoot’
• Energy efficiency
• Continuous monitoring
• Bonus – Control App

16. 3 Easy Steps to start
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Register to Schedule Online Demo
Planning
• Connectivity devices
• Site topology
• Subscription program
• Determining costs
STEP 2
Plug & Play
Installation
• On site – Connect to HVAC
system & Network
• Auto system detection
• Verify systems/unit addresses
STEP 3STEP 1
Site Information
• VRF systems
• Site architecture
• Network availability

17. Edge Devices
Home Automation
Building Management Systems
Wireless CoolPlug
Indoor AC Units
CoolAutomation Products
VRF AC
Systems
CoolRemote
Cloud Platform
Internet
HVAC Facilities
Management
HVAC Remote Control
HVAC Service
Provision
Cool
Apps
Suite
Other External
Sensors
AUX Climate
Systems
3rd Party
Apps
Consumer
IoT Clouds
(Google, Amazon)
API
3rd
Party Cloud
Platforms
Smart Home
Assistants
CoolAutomation Complete Offering

18. Thank you