The document outlines the cashiering procedure at a hotel. It discusses the different types of guest accounts including pay on own accounts (POA) settled by guests and city ledgers settled by travel agents or companies. It explains how bills are posted and checked by the night auditor and information is prepared. The cashiering procedure includes greeting guests at departure, reviewing bills, processing payments by currency, credit card or through agents, and recording guest history. Types of payments and accounts are summarized.

2. Cashiering Procedure

3. 1:00
Introduction
Bills Posting
Night Audit Checking preparing the
Information Bills
Cashiering Procedure
Question and Answer
Summarize
Conclusion
Agenda

4. What Is Cashier?

5. Objective ;
Able to understand and apply the
cashiering procedure as par Hotel standard
Able to understand how to manage the
money

6. Cashiering Procedure
There are two main types of Guest Accounts
 POA ( Guest Ledger )
 CITY ( City Ledger )
There are three main type of Hotel System
 Non - automated ( Manual )
 Simi - automated
 Fully - automated

7. Bills Posting
Vouchers / Slips

8. Bills Posting
How to post the Bills Into the System

9. Bills Posting
How to Keep the Bills or Slips

10. Night Auditor Checking
Checking The Bills From All Departments

11. Night Auditor Checking

12. Prepare The Information

13. Cashiering Procedure
Pay On Own Accounts
These will be settled by the guest as they depart
 Payment will be made with local or foreign
currency , cheque or bank cards

15. Guest Departure
Greeting The Guest
Review Bill With The Guest
Cashiering Procedure
Guest Comment
Farewell
Report Back
Record Guest History

16. Pay On Own Account
Credit Card ---Visa / Master / Add …….%

17. Pay On Own Account
Local currency and Dollar

18. Pay On Own Account
Print the Folio paper in the Printer

19. Cashiering Procedure
Company/Travel Agent Accounts
This account is not settled by the guest when they
check out, as the booking will have been made
through a Travel Agent or company who will have
already received payment from the guest
 The bill and attached voucher will be transferred
to the Accounts Department who will be follow up
with Travel Agents. We call this set of accounts a
‘City Ledger’

20. Guest accounts
Own Accounts
settled by guest
Currency Credit Card
Settled by
agent/ Company
City Ledger
Payment
received as par
policy
Payment Received
on the day Of
departure

22. Summarize
 Hotel ၏ Check Out Procedure ကို သရွ န ားလည္
ေွစရန္
 Guest Folio ေွ၀ါဟ ရ ကို သရွ န ားလည္ေွစရန္
 Own account ွ ွင္႔ Company Or Travel Agent
account
ကို သရွ န ားလည္ေွစရန္
 Payment အမွွွားအစ ား မ ား ကို သရွ န ားလည္အသွိုွား
ခတတ္

23. Guest accounts
Own Accounts
settled by guest
Currency Credit Card
Settled by
agent/ Company
City Ledger
Payment
received as par
policy
Payment Received
on the day Of
departure

24. Thank You Very
Much For Your
Attention
Next Topic Guiding The Guest