Querube Encarnacion has over 5 years of experience in administrative and customer service roles. She currently works as an Administrative Assistant for Robert Half Int. in Stamford, Connecticut, where she provides administrative support to recruiters, handles incoming calls, and utilizes MicroJ Plus to manage candidate information and generate reports. Previously, she was a Customer Care Representative for Philips Consumer Lifestyle providing sales, customer service, and technical support for dental products. Encarnacion also has experience working as an Administrative Assistant for the Recruiting Operations Department at UBS InvestmentBank.

1. QUERUBE ENCARNACION
39 Merriman Road
STAMFORD, CONNECTICUT 06905
PHONE: 203-952-7232
e-mail: Kerube29@gmail.com
PROFESSIONAL EXPERIENCE
Administrative Assistant
December 2014-Now Robert Half Int. (Stamford, CT)
 Provided administrative services to Recruiters.
 Answered all incoming calls and handle caller’s inquiries whenever possible.
 Utilized MicroJ Plus to enter candidates information and to run weekly reports.
Customer Care Representative
March 2013-December 2014 Philips Consumer Lifestyle (Stamford, CT)
 Business to business sales and customer service for Dental Professional
 Invoice and billing assistance
 Troubleshooting and technical support for Sonicares toothbrushes and Zoom Lamps
 Sales and relationship building/retention
Administrative Assistant
Recruiting Operations Department Temp
April 2012-August 2012(Temp Assignment) UBS InvestmentBank (Stamford, CT)
 Utilized HRI, PeopleSoft and Kenexa 2x BrassRing to enter, verify and update sensitive and confidential
intern/employee data.
 Generated customized offer letters to recruit both interns and employees.
 Managed high volume of inbound/outbound calls for the Recruiting Operations Department at UBS.
 Collaborated in the hiring of over 450 summer interns and UBS graduate training program participants.
 Oversaw the vetting and background checks on more than 170 new hires.
Assistant Manager
October 2010- April 2012 Byram Self Storage (Port Chester, NY)
 Took part in a customized, companywide marketing plan to increment sales revenue for a storage unit rental
company.
 Increased the company’s presence on social media to promote awareness in the Port Chester region and the
local college community.
 Provided executive support duties to upper management and owner.
 Produced daily and monthly utilization and revenue reports using for the owner and upper management.
EDUCATION
B.S., Business Administration; Marketing (Minor)
September 2010 Central Pennsylvania College (Pennsylvania, PA)
SKILLS
 MS Office (Word, Excel, Publisher and PowerPoint)
 Software Skills: PeopleSoft, Syrasoft, Kenexa 2x BrassRing, MicroJ Plus, Powercerv
 Solid marketing and business development techniques
 Typing speed – 52 wpm
 Excellent verbal and written communication and customer service skills
LANGUAGES
 Fluent Spanish (Written and Spoken)