Hina Sibtain is seeking a challenging position in a fast-paced environment. She has over 15 years of experience in retail sales, customer service, event planning, and banking. Her experience includes roles at Advantage Sales & Marketing, Mariano's Fresh Market, Burlington Coat Factory, Lord & Taylor, and several banks in Pakistan. She has a Bachelor of Science degree in Biology and Chemistry from the University of Karachi and is pursuing a Bachelor of Science in Justice Studies from Grand Canyon University.

1. HINA SIBTAIN 8936 Niles Center Rd., Unit #D, Skokie, IL 60076
(630)-518-5548 (M)
OBJECTIVE
Seeking a challenging position in a fast-paced environment
PROFILE, PROFICIENCIES, & KEY STRENGTHS
 Strong interpersonal and communications skills. Committed team player
 Valuable customer interfacing and support skills
 Excellent command over written and oral English
 Microsoft Applications: Windows 7/8, Word, Excel, PowerPoint
PROFESSIONAL EXPERIENCE
Event Specialist, Advantage Sales & Marketing, Skokie, IL Nov 2015 to present
Advantage Sales & Marketing (ASM) provides outsourced sales, merchandising, and marketing services to
consumer goods and food product manufacturers and suppliers. It works to win optimal placement of clients'
products at retail locations throughout the US and Canada, and offers a variety of promotional programs aimed at
boosting sales. Owning more than 65 offices in the US and Canada, ASM does merchandising for 1,200 clients --
including Johnson & Johnson, Mars, Unilever, and Energizer. Responsibilities include:
 Organize events at different Jewel Osco locations across the metropolitan area as assigned by the Event
manager
 Perform educational events regarding sample products from various companies. Also perform handling of
samples for food products
 Keep a track record of event sales
Front-end Lead, Mariano’s Fresh Market, Northfield, IL Aug 2015 to Nov 2015
Named for the Chief Executive Officer, Robert Mariano, the store is designed and built to deliver the highest
quality products from around the world and those produced locally to shoppers with unequaled service and
hospitality. Responsibilities include:
 Supervise and train new-hires
 Soliciting and facilitating setup of customer loyalty cards
 Assist customers in the produce, grocery, and other product sections. Process refunds
Accessory and Sales floor Associate, Burlington Coat Factory, Skokie, IL Sep 2015 to Dec 2015
Burlington is a leading off-price apparel and home product retailer. With over 544 stores in 44 states and Puerto
Rico, customers can find a large assortment of current, high-quality, designer and name-brand merchandise at up
to 65% off department store prices. Responsibilities include:
 Provide sales and customer support. Apprise customers to take advantage of sales promotions
 Perform inventory management and pricing activities
 Conduct promotional projects for accessories in coordination with other departments
Retail Sales Associate, Lord & Taylor, Old Orchard Mall, Skokie, IL Nov 2014 to Feb 2015
Lord & Taylor operates 47 stores in 9 states and the District of Columbia. The majority of the stores are in the
Northeast with the historic flagship store on Fifth Avenue in New York City. Responsibilities include:

2. Hina Sibtain
Page 3
 Provide sales and customer support
 Soliciting and facilitating opening of credit accounts for customers
 Perform inventory management and pricing activities
 Perform set-up for designer jewelry and watches
Senior Equity Trader, Adam Securities (Pvt.) Ltd., Karachi (Pakistan) Nov 2011 to Aug 2015
Adam Securities (Pvt.) Ltd., provides leading trading facilities to the Pakistani financial markets for a number of
institutional and corporate clients, high net worth individuals and retail clients.
Responsibilities include:
 Liaise with fund managers from various leading financial institutions and win business for the company
 Participate in market outreach activities to introduce financial products and services being offered
 Perform on-call and online trading activities utilizing electronic trading platforms
Relationship Manager, Personal Banking, Faysal Bank Ltd., Karachi (Pakistan) Mar 2009 to May 2010
Faysal Bank is a progressive and innovative provider of banking services in Pakistan. Currently serving as a Senior
Personal Banking Officer at the head office on Sharah-e-Faisal. Responsibilities include:
 Providing personalized services to existing high net-worth clients with a focus to grow their account
portfolio
 Managing target of Sales team
 Experience with financing for SME and Corporate banking
 Interface with higher management regarding effectiveness of our sales and marketing strategies
 Oversee and manage customer portfolios to maintain optimum financial outlook for our clients
Manager Sales and Service Center, Faysal Bank Ltd., Karachi (Pakistan) May 2007 to Feb 2009
Faysal Bank is a progressive and innovative provider of banking services in Pakistan. Serving as Manager of Sales
and Service Center at Clifton. Responsibilities include:
 Managing a team of five account executives to bring business for the bank in consumer and corporate
accounts. Provide sales targets and monitor progress on a regular basis
 Interface with higher management regarding effectiveness of our sales and marketing strategies
 Personally provide marketing and sales support for high net worth corporate and retail clients
 Oversee departmental budgeting and provide operational support to regional Management
 Oversee and manage customer portfolios to maintain optimum financial outlook for our clients
Executive Retail Trader, a Well Reputed Brokerage House of KSE (Pakistan) Sept 2004 to July 2006
Karachi Stock Exchange (KSE) was the world best performing market during year 2005, and I have worked with a
well reputed Brokerage House who is also a member of KSE. Serving as an Executive Trader of retail individual
clients my job responsibilities included:
 Well taken care of individual client portfolio and stock deals on a priority.
 Providing one window operations to clients for all their stock deals including settlement and margin
requirements.
Executive Assistant, Geoffman Pharmaceuticals, Karachi (Pakistan) March 2004 to July 2004
Geoffman Pharmaceuticals is a leading provider of pharmaceutical products in Pakistan catering to large
government organizations including the armed forces. Serving as an executive assistant to the CEO and Director
Business Development, responsibilities and achievements included:

3. Hina Sibtain
Page 3
 Provide administrative support to the CEO and Director Business Development including responding to
official mail, setting up of appointments and meetings
 Review and update commercial contracts and agreements related to mid to large-sized customers
 Provide customer care and support and assist the upper management in customer relationship
management
Senior Business Executive, Credit Manhattan Securities, Karachi (Pakistan) April 2001 to Jan 2003
Credit Manhattan Securities was a Forex based brokerage house dealing in international securities and currency
markets. Responsibilities and achievements include:
 Performed detailed technical research and analysis of US, UK, and European securities and currency
markets
 Interface with customers and provide customer care and support to corporate clients
 Responsible for managing foreign currency accounts related to securities and currency trading
 Responsible for providing customer portfolio management
 Perform marketing of various products through the use of tele-marketing
Senior Business Executive, Citi Securities, Karachi (Pakistan) Aug 1999 to Mar 2001
Citi Securities was a Forex based brokerage house dealing in international securities and currency markets.
Responsibilities and achievements include:
 Performed detailed technical research and analysis of US, UK, and European securities and currency
markets
 Interface with customers and provide customer care and support to corporate clients
 Responsible for managing foreign currency accounts related to securities and currency trading
 Responsible for providing customer portfolio management
 Perform marketing of various products through the use of tele-marketing
Marketing Executive, Samsung Electronics, Karachi (Pakistan) Feb 1997 to July 1999
Samsung Electronics is a leading global provider of consumer electronic goods. New Electronics (Pvt.) Ltd. are the
sole distributors of Samsung electronics in Pakistan. Responsibilities and achievements include:
 Follow-up payment and dues from city and up-country dealers, regional offices, sales matters
 Mailing, sending tour programs, dealers data sheets (postings, Account statements on demand by Dealers)
 Organizing meetings and luncheons for Country Manager with local and up-country dealers, setting up of
appointments, responding to official mail
 Compiling and preparing survey reports of market competitors
 In their absence of Marketing Manager/Country Manager, responsible for taking decisions on their behalf
EDUCATION & PROFESSIONAL DEVELOPMENT
Bachelor of Science, in Justice Studies, Grand Canyon University, Arizona, United States Of America.(1st year)
Bachelor of Science, Biology and Chemistry, University of Karachi, Pakistan
NEHA Food Handler Certification, 2015
Principles of Marketing, Certificate Course from SZABIST University, Karachi, (Pakistain)
Successful completion of following training programs at Faysal Bank. Karachi, (Pakistan)
 Sales Training: “Art of Selling” (July 2009)
 Customer Services Training (May 2009)

4. Hina Sibtain
Page 3
 Basic banking skills
 SBP Regulations regarding SME banking
 SBP Regulations regarding consumer banking
 Customer relationship management
 Emotional Intelligence
 Empowerment
Training courses in Microsoft Office applications from ICT, Karachi
REFERENCES
Available upon request