Timothy Donnelly is seeking an Account Manager position at Hilti to utilize his fluency in Spanish and cultural awareness. He has a Bachelor's degree in International Business and Management from the University of Oklahoma along with a minor in Spanish. He has relevant experience in customer service and sales roles at Hilti and other companies where he has demonstrated leadership abilities and strong performance. His skills include fluency in Spanish, effective communication, cultural intelligence, and a desire to succeed.
1. Timothy M. Donnelly
7908 S Peach Ave • Broken Arrow, OK 7 4011 •Timothy.Donnelly@hilti.com • (918)-284-7066
OBJECTIVE
To obtain an Account Manager position within Hilti to utilize my fluency in Spanish and my cultural
awareness to continue building and maintaining sound business relationships. *Willing to relocate
EDUCAT ION
University ofOklahoma, Norman, OK Fall 2010-May 2012
Bachelor ofBusiness Administration in International Business and Management
Minor:Spanish
Universdadde Alcalá de Henares, Alcalá de Henares, Spain May-August 2011
RELEVANT EXPERIENCE
Hilti North America
Bilingual Inside Sales Specialist | Customer ServiceRepresentaative MOWest
Lead 10th percentilePLSbonus tear for MO West: Hubert in 2013
Chosen for key partnered accounts to serve as a dedicated sales representative to ensure specific
needs are met to nurture and develop existing mutual business relationship
Selected member of2013 Customer Service PeerCouncil for MO West: Hubert
Handle export for Puerto Rico and Hilti Caribe
Team leader for Marketing Campaigns/ Communications for Hilti team camp 5 initiative
As a result ofjob site problem solving on the 49ers stadium and suggesting the use ofX-BT
system, has saved 60 hours perfloor, plus helped securean additional $87,000 in X-BT sales on a
Cupertino solar field, and an additional $100k with Rosendin Electric on a Stanford powerplant.
X-BT has been adopted into Cupertino’s Best Practices Catalog and personally received
recognition from both Cupertino President and Hilti Strategic Business director
Enrolled in two Leadership Academy classes for Jan. & Feb. 2014
University Couch Cafeteria, Norman, OK 7 3069
Student Supervisor, September 2010-Present
Managed 4-7 employees
Responsible for assisting cafeteria managers in the supervision ofwhole food and beverage
operation for thousands ofstudents
Scheduled and trained employees and ensure propercoverage
Schlotzsky’s Deli, Tulsa, OK 7 4136
Assistant Manager, March 2009- June 2010
Managed 5-10 employees in a culturally diverseworkforce
Till counts and handled money in excess of$7,000
Responsible in assisting the managementofthe restaurant
Handle customer service, questions &complaints
Taken corrective actions ifnecessary to ensurestandards are maintained
Industrial Piping Specialist, Tulsa, OK 7 4116
Nightshift Stock Supervisor, September2005-June2007
Responsible for unloading and stocking products to maximize the efficiency ofinventory
availability across the warehouse so that key targets are achieved effectively
Familiar with oil and gas products:seamless pipe,valves, flanges &fittings and value added
services such as pipe cutting, beveling and threading
Able to manage colleagues and support the business requirements
SKILLS & ST RENGT HS
Fluent in Spanish
Effective listener, team playerwith can do attitude
Ability to adapt communication skills to a variety ofpeople and situations
Contain a high level ofcultural intelligence
Aggressivedesire to succeedin this environment
ACT IVITIES
Traveled abroad to eleven countries