Highlights of Holly Elissa Bruno's - Supervision for the Gentle in Spirit
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This document provides guidance on different types of supervision and effective confrontation techniques for employees. It outlines reflective supervision for mature employees who can self-examine, and directive supervision for immature employees who blame others. Five principles of effective confrontation are listed, such as focusing on behavior not personality. A five-step process is also outlined for effective confrontation, including naming inappropriate behavior and expecting adults to take responsibility. Lastly, the document lists physical and mental techniques to help restore calm, such as stepping away, deep breathing, and counting to 10.
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- 3. WHICH SUPERVISION SHOULD I USE? REFLECTIVE Employee is mature enough to examine her own behavior Employee does not blame others for her shortcomings Employee listens well Employee demonstrates ability to grow and change DIRECTIVE • Employee cannot reflect on her strengths and weaknesses • Employee blames others • Employee finds excuses • Employee lacks maturity and the desire/capacity to learn and grow • Employee unable to walk in other’s shoes
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