1. 1
R.RAMESH
M: +97 155 1858 477 I rameshrajalingamir@gmail.com
PROFESSIONAL OBJECTIVE
To be an outstanding hospitality professional with the principles of Integrity &
Team Work combined with motivation for Recognition, Innovation & Continuous
growth and improvement. Career record of achieving set goals within parameters
of cost, quality, profitability, effective resource utilization and maintaining
excellent client service.
Strong track record of delivering outstanding sales results and effecting massive
positive change in a wide range of challenging situations, Proven ability creating
highly effective Training, and Motivating teams of top-performing experts,
Demonstrated ability troubleshooting business problems and implementing
creative, highly effective solutions.
ACADEMIC PROFILE
 I have completed my BSc special degree in Tourism & Hospitality
Management in Rajarata university of Srilanka. (2004-2009)
 Successfully completed WSET (Wine & Spirit Education Trust) level 1
 Diploma in English Oral, Written, Spoken,Lliterature & Grammar
 Diploma in Computer Application
ACHIEVEMENTS
 Promoted as an Assistant outlet Manager in the year 2015
 Awarded as a best Team Leader of the year 2014 @ Zero Gravity
 Implemented new inventory structure for Zero Gravity to control the
beverage cost
 Accomplished F&B cost analysis for daily operations and special events
(Brunch, Ladies night, etc)
 Pen down the Bar, Restaurant and Guest relation related tasks for an
effective operation.
 Documented bar opening and closing checklist
 Implemented beverage par level and beverage spoilage report
 Pen down beverage expiry checklist
 Drafted bar equipment & glassware inventory
 Implemented Bar & Restaurant related general stock par level
 Developed effective file maintaining
 Created & Implemented staff duties, responsibilities & operational
related SOP’s
 Zero gravity awarded as a best new bar, best event over 3000 people &
best ladies night in Dubai 2014 by time out.
 Supported as a bar in charge in successful Sandance parties in Atlantis the
palm Dubai
 Promoted as a Bar team leader in Atlantis the Palm Dubai. October 2012
 Awarded as best seller of the month in Atlantis the Palm Dubai. January
2012
 Joined Waters Edge ltd Battaramulla, Sri Lanka 01st
December 2009 as a
bartender & in six months time promoted as a bar captain & Join to Atlantis
the palm Dubai 01st
January 2011

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WORK EXPERIENCE
Zero Gravity Assistant Outlet Manager- Jumeirah Hotels
Dubai, UAE
Period: January 2015 to till date
Reporting to Outlet Manager
 Ensure all the guests are welcomed in a friendly manner
 Monitors effectiveness of workflow & Sequence of Service during service
periods and provides hands-on support as and when required
 Respond to customer complains & resolve them in a way that ensure the
customer will return again & ensures that every customers leaves happy
 Maintains & actively use a database of customer details/ history and other
strategies that assist in guest recognition.
 Responsible for create & implemented new standard operating procedure
in the outlet
 Conducts performance evaluation of colleagues, training of colleagues,
guidance, coaching and counselling of colleagues.
 Demonstrates & reinforces leadership behaviours necessary to gain
employees’ loyalty, satisfaction, & pride
 Assists in ensuring that colleagues are aware of the relevance and
importance of their activities and how they contribute to the department
objectives.
 Complies with all policies & procedures, current federal, provincial & local
laws, guidelines & regulations
Zero Gravity Team Leader - Jumeirah Hotels
Dubai, UAE
Period: Feb 2014 to January 2015
Reporting to Outlet Assistant Manager
Nasimi Beach Bar Team Leader
Atlantis the palm, Dubai, UAE
Reporting to Bar & lounge Manager
Period: October 2012 to February 2014
Nasimi Beach Bartender
Atlantis the palm, Dubai, UAE
Reporting to Team leader
Period: January 2011 to October 2012
Bar Captain
Waters Edge Ltd, Battaramulla, Srilanka
Period: July 2010 to December 2010
Bartender
Waters Edge Ltd, Battaramulla, Srilanka
Period: December 2009 to June 2010
Bartender
Palm Garden Village Hotel,Anuradhapura,Srilanka
Period: August 2008 to September 2009

3. 3
SKILLS
 Strong planning and organizational skills
 Flexible work style, adapting to changing work and client needs.
 Detail-orientated and resourceful in completing projects, ability to multitask
effectively
 Work well under pressure in demanding environments
 Strong interpersonal skills: proven ability to work well with individuals at all
levels
 Inventory control l Staff retention l Flexible l dedicated
 Very good in MS office, Netvu point, People soft, Adaco and respek
TRAININGS
 Have completed person in charge (PIC) level 3 training according to the
approved scheme of the food control department Dubai municipality
 Completed MMI bar Academy training
 Following Lobster ink (Online hospitality industry education system) Food
& beverage professional course & Health & safety standards course
 Completed Talent builders, Train the trainer training, selling for success, be
the solution training, Developing talent, World class service and Annual
appraisal training by Jumeirah
 Have completed HACCP ISO 22000 & 9001
 Completed Food Hygiene training by Jumeirah (2014)
 Completed the mandatory customer care programs such as service
recovery, engaging service, warm service, work place ethics & staff training
mandatory from Atlantis, Dubai.
 Completed various product trainings vodka, rum, whisky, liqueurs, wines,
Cigar and sequence of service in Nasimi, Atlantis the Palm Dubai.
 Have completed HACCP ISO 22000 & 9001
Personal Profile
Date of birth -15th
August
1984
Civil status - Married
Nationality - Srilankan
Passport number - N2332076
Languages - Fluent in English,
Tamil & Sinhala
Address for communication – Al
khail gate, Phase 1
Dubai, U.A.E.
References
Mr. Sandeep Pandey
Zero Gravity Manager
Zero Gravity, Dubai
+971 52 6407 626
Email – sandeep.pandey@0-
gravity.ae
Mr. Venky Rajendiran
Bar & lounge Manager
Nasimi Beach, Atlantis the palm,
Dubai
+971 55 2004 604
Email – vrajendiran@yahoo.com
I do hereby certify that the above particulars true and authentic to the best of my
knowledge.
(Signature)