This document provides guidance on proper grooming, appearance, hygiene, and professionalism. It emphasizes the importance of being clean, well-groomed, and polished in appearance. Key factors discussed include maintaining a tidy office space; being helpful, warm, and efficient; and following standards for hair, nails, jewelry, uniforms, makeup, and personal hygiene including bathing daily, oral hygiene, and clean clothes. The overall message is that one's appearance, hygiene, and conduct convey an impression and it is important to maintain high professional standards.

1. Image Projection
• Factors
– Appearance
– Helpfulness
– Efficiency
– Warmth

2. Appearance
• How do you Look ?
• Poised Untidy
• Elegant Hassled with
• Confident no style
• Charming
• How do you talk ?
• Softly Loud & strident

3. Appearance
• How does your office look ?
• Clean & uncluttered Untidy, disorganized
• Room well painted Pealing Plasters
• Well lit Hanging Wires
• Drinking water Fused tube light
• Clean Glass Chipped cups

4. Helpfulness
• Do you know ?
• Which dept does what I’ll just find out
• Where it is situated Pls ask someone else
• Who’s in charge Sorry I am new / busy
When you give directions ?
• Do you include landmarks Turn right, left & right

5. Warmth
 Do you Smile ?
 Do you look him in the eye while talking?
 Do you use customers last name?
 Use soft & clear voice
 Use your voice with feeling

6. Efficient
 Do you attend the call immediately?
 Is your work space neat & compactly arranged?
 Are your reports free from errors before
submitting to your boss?
 During slack time do you think of “sort out”
areas?

7. To keep yourself clean,
neat & tidy in
appearance.
Grooming

8. •Hair
•Nails
•Ornaments
•Footwear
•Uniform
Grooming Standards

9. What are the grooming
standard for hair for men?
Not fall on forehead,
touch ears or collars,
neatly combed, not oily
or permed,
conservative hair style.
Grooming Standards

10. What are the grooming
standard for hair for men?
Moustaches
•Neatly trimmed
•Should not cover upper lip.
Grooming Standards

11. What are the grooming
standard for men?
Face
•Clean shaved
•Sideburns
•Beards
Grooming Standards

12. HAIR
SHORT
Trimmed regularly
SHOULDER LENGTH
Trimmed regularly.
Neatly pinned to keep away from
face.
Grooming Standards for Ladies

13. HAIR
LONGER THAN SHOULDER
LENGTH
Cut to even length
Straight
Tied up at the centre of the nape.
Bun secured at the back of the head
or above the nape with a black net.
Grooming Standards for Ladies

14. HAIR
Always neatly combed, in place.
Do not use coloured/plastic bands.
Clean, non greasy, free of oil and
dandruff.
Ponytail, braid not longer than 9”
Keep permed/curly hair neat &
restrained.
Grooming Standards for Ladies

15. NAILS
Trimmed and well
maintained
Neatly cut,
clean and dirt free,
No nicotine, carbon,
ink stains.
Grooming Standards

16. Grooming Standards
FINGER NAILS
Well Maintained and clean.
•Neatly cut, shaped & clean.
•No excessively long nails.
•Only light & neutral
coloured nail polish.
Cover entire nails,
with no gaps or
cracks.

17. Grooming Standards
TOE NAILS
Well Maintained and clean.
•Nail Polish should match
finger nail polish.
•Not cracked.

18. ORNAMENTS
Only one simple ring, on any
one hand.
No fancy bracelets or bands.
(Except for religious reasons).
Grooming Standards

19. ORNAMENTS
WATCHES
Conservative, not flashy, or too large
Leather Strap
Black, Brown or Tan
Metallic Strap
Gold or silver
Grooming Standards

20. Grooming Standards
OTHER JEWELLARY
Earrings
Only one set of earrings
Not dangling or flashy or large.
Bangles
Two thin bangles, gold or silver.

21. Grooming Standards
OTHER JEWELLARY
Chain
One, thin, gold or silver chain.
Nose stud
Only a small nose stud.

22. FOOTWEAR
Well maintained, well polished,
in good repair
NO loafers
What colour ?
black.
Grooming Standards

23. FOOTWEAR
SOCKS ?
•No pattern.
•Odourless & clean
•Elastic intact.
Grooming Standards

24. FOOTWEAR for ladies
•Closed shoes or sandals,
•well polished & in good repair,
•black or brown leather,
•no flat shoes.
Grooming Standards

25. Remember
Shoes are the reflectors of
your grooming & hygiene

26. MAKE UP
Simple and basic
Foundation
Use foundation to avoid oily look
Lipstick
Matte finish, sober, match uniform
colour
Grooming Standards

27. MAKE UP
Simple and basic
Eye Shadow
Subtle & not excessive
Eyeliner
Thin, straight, applied neatly.
Grooming Standards

28. UNIFORM
Immaculate, Spotless, well
ironed, no unnecessary creases
Appear fresh, not faded,
Perfect fit,
No loose threads or broken
buttons
Cuffs and collars clean and
stain free.
Grooming Standards

29. UNIFORM
BELTS
Not cracked or dull
Simple, non flashy buckle
Not more than 1.5” wide.
Grooming Standards

30. UNIFORM
Always wear a vest.
Name tags to be shining and
visible.
Pen, keys and pagers should
not be visible.
Grooming Standards

31. Remember
“Your clothes are conveying
messages about you.”
They say whether you have good sense and taste
They say you have self respect & respect for those you deal
with

32. Personal Hygiene
Body
•Bathe everyday, without
fail, before coming on
shift
•Scrubbing your skin
completely is the surest
way to get rid of body
odor.

33. Personal Hygiene
• Deodorants &
powders are
advisable than
perfume.
• Any type of smell
which stands out is
Body

34. Personal Hygiene
Hair
•Hair must be trimmed and
clean all the times
•Hair must not touch the
face
•Hair must not be greasy or
oily
•Use Shampoo everyday.

35. Personal Hygiene
Teeth
•Brush your teeth immediately
before coming to duty
•Do not eat onion, garlic or
smoke before shift. If you
smoke, use mouthwash
•Bad breath breaks business
deals, relationships.

36. •Bad breath breaks business deals,
relationships.
•Volatile Sulphur compounds known
as VSC are the byproduct of the
bacteria found in the mouth.
•Tongue bacteria increases the
mouth odour.
•Look for toothpaste that contain
stabilized chlorine dioxide, silica or
zinc.
Personal Hygiene
Teeth

37. A healthy body & Clean mouth
produce fresh breath
Personal Hygiene

38. • Brush your teeth & gums with chlorine
dioxide toothpaste.
• Scrape your tongue daily.
• Drink plenty of water or mint lemon water.
• Avoid alcoholic or drinks that contain
caffeine as they dry your mouth.
• Eat fresh breath herbs like parsley, dill,
basil or peppermint.
Tips for Fresh Breath

39. Personal Hygiene
Face
•Males should shave everyday, before coming to
shift
•Moustache, if kept must be neatly trimmed in such a
way that the upper lips are clearly visible.

40. Personal Hygiene
Face

41. Personal Hygiene
Face
•Ladies should wear only
light make-up.
• Do not use heavy
perfumes
•Use Cold cream for dry
face.

42. Personal Hygiene
Hands
•Always wash hands with soap, before
coming on shift
•Keep your nails short and clean

43. Personal Hygiene
Hands
•Hands must always be
clean, free of any stains
and skin breaks
•Always wash hands with
soap, immediately after
using toilets,
eating,
smoking
or handling refuse

44. Personal Hygiene
Uniform
Uniform should always be clean,
laundered and ironed
Change uniform whenever it is
soiled
Change socks and undergarments
everyday
Always carry a clean handkerchief,
and change it daily
Uniform must be worn only on duty
and not for personal use

45. Personal Hygiene
Feet
Feet must be washed regularly and
toenail kept trimmed

46. Personal Hygiene
Shoes
•Wear comfortable closed toed shoes. Do not wear high
heeled or open toed shoes
•Air your shoes regularly.
•Use socks that absorb moisture
•Buy socks with a percentage of cotton & a low nylon
content.
•Use talcum powder or a medicated powder between the toes

47. Personal Hygiene
General
•Sufficient sleep, adequate and healthy food and regular
exercise will keep you healthy
•You should always look alert and attentive on duty
•Do not bite your nails
•Do not run your hands through your hair
•Do not touch your nose, ears or rub your eyes

48. Personal Hygiene
General
•Always cover your mouth
with a handkerchief, while
coughing or sneezing
•Do not scratch your face
•Do not chew gum

49. •Cuts and burns must be
covered with correct water
proof dressing
Personal Hygiene
Burns
Cuts

50. Personal Hygiene
Illness
Do not report for work if you suffer from:
•Fever
•Diarrhea
•Upset stomach, nausea or vomiting
•Sore throat or sinus infection
•Coughing or sneezing
•Dizziness
•Conjunctivitis