Image Management : Clothes as per Body Shapes, Accessories, Communication, Grooming, Makeup tips, Host a Party, Body Types, Indian context, www.mihirjhaveri.com

1. Discovering “U”
Mihir Jhaveri

2. Body types

3. Inverted triangle
• Shoulder is wider than
the hip
• Upper body is
proportionally larger
• Broad shoulder
• Ample bust
• Wide back
• Flat butts
• Beautiful shaped legs are
the asset for this body
type

4. How to dress
• Avoid horizontal stripes at shoulder
• Add definition to waist line
• Avoid covering shoulder
• Avoid frills, lace and ruffles at shoulder
• Add fullness to skirts or dresses at waist
line
• Wear sleeveless, one shoulder or spaghetti
tops
• Wear heels to give a push to rise the flat
butt and derive the ‘S’ shape

5. Inverted Triangle

6. Styles for Inverted
Triangle shaped body

7. Style Picks

8. Tubular and Rectangle shape
• Basically straight
silhouette(no curves)
• Shoulder, bust, waist n hips
are proportionally the same
• Small busted
• Flat bottom than round
• Lower legs always in shape
• Rectangle shape is the
same with wider in frame

9. How to dress
• Accentuate the waist line with a wide dark
belt to give curves to body
• Give illusion of fullness to upper and lower
body to create more curves to your body
• Wide necks give more appeal
• Wear tight fitted skinny jeans to define the
legs
• Wear tiered and skirts with fullness
• Wear high heels to push up the butt

12. Style Picks

13. DIAMOND SHAPE
• The middle section of your torso is wider than
the rest of your body.
• Should balance your body out by creating a
waist line and showing off your arms and legs.
• Should emphasise your shape by wearing
monochrome or colour in the top half of your
body.
• If your going to wear a dress then it should be
tight at the bust are and loose at the bottom.
• Tops with bat wings or detailing on the shoulder
will also work well with your shape.
• Wear high heels to elongate your legs.
AVOID: Wearing patterns on your belly, tight tops
or tops with collar and big belts.

14. Style Picks

15. Oval shaped
• Large bust, narrow hips and
full midsection
• Undefined waist
• Heavy upper body
• Full shorter neck and face
• Flat buttocks
• Slender legs are your asset

16. How to dress
• De-emphasize your mid section and create
a more defined waist
• Wear tops that taper till waist
• Wrap style top or jackets
• Add fullness to lower body to get curves
• Wear tops with vertical details
• Wear wide V or U shaped necks
• Wear pants with full or wide legs
• Show off your slender legs but don’t go off
too short

19. Style Picks

20. Triangle Body Shape
• Hips are larger than
shoulder
• Elegant neck and slim arms
and shoulder
• Well defined waist line is
your asset
• Tend to gain weight at lower
body

21. How to dress
• Emphasize the waist line
• De-emphasize the lower body
• Enhance the upper body adding fullness
with wide necks, structured shoulders
• Wear bright coloured and bold pattern tops
• Straight pants , A-line skirts with dark
colours and straight lines will taper the
lower body
AVOID: Shapeless clothes, cropped tops &
jackets, harem pants and oversized clothing.

22. Style Picks

23. Hour glass shape
• The shape with perfection
• Hips, bust, shoulders,
buttocks are all in proportion
• Rounded bottom, beautiful
side and front profile
• Picture harmony and balance

24. How to dress
• Proportional dressing , accentuating waist
• Show off your waist by wearing wide belt
over the shirt or top
• Any style tops can be worn
• Wear tapered, princess fitted garments
• Proportionally add fullness to upper and
lower body to steal the eyes
• Luckily hourglass figure can wear any
type of bottoms and show off your legs
any amount

27. Style Picks

28. Style Picks Rectangle
Body Shape - Men

29. Style Picks Inverted
Triangle Body Shape - Men

30. Grooming & Personal
Hygiene

31. Gentlemen
A well groomed gentleman would exhibit
the following minimum standards:

32. Hair
• Clean, neatly cut and
not extending below
the ears It should be
at or above the collar
line of the uniform or
shirt
• Always well combed
• Frequently
shampooed
• Kept in place, but not
oily

33. Face
• Clean-shaven No
stubble beard or
moustache. well
trimmed, above lip
level and not drooping
• Teeth must be brushed
clean without nicotine
stains
• Sideburns are to not be
longer than half the
length of each ear

34. Hands
• Regularly washed
• No marks or nicotine
stains
• Nails are to be short,
clean, of even length
and well trimmed

35. Personal Hygiene
• Bath daily and use a deodorant after bath to
avoid body odour
• Use a mouthwash often and brush teeth twice a
day to avoid bad breath
• Smokers should take care to avoid nicotine stains
on teeth and hands, as well as ‘tobacco breath’
• Wash your face frequently to appear fresh
• A good night’s sleep adds to your good looks
• Offensive habits should be avoided:
– Picking teeth, nose or ears
– Sneezing or yawning without closing mouth
– Belching loudly
– Continuously rearranging hair or clothes in guest-contact areas
– Eating with your mouth open or making noise while chewing food

36. Shoes
• Well-repaired heels
• Always clean and
polished Make it a
habit to wipe your
shoes clean each time
you go to the rest room
to freshen up
• Laces tied neatly at all
times
• Socks should be clean

37. Jewellery
• Restricted to a single ring
• Band’s goes with clothes
• Necklaces, if worn, are not
to be visible
• Earrings are not to be worn
by male associates

38. Ladies
A well groomed lady would exhibit the
following minimum standards:

39. Hair
• Hair should be left open only if it is above
shoulder length. While at work it should be away
from the face
• Long hair should be tied in a bun using a net or
pulled back neatly
• Hair accessories should be black and minimal
• Only natural looking hair dye should be used
• Short hair should be cut in elegant
contemporary style, which is manageable and
looks neat throughout duty hours
• Hair styles to suit your face

40. Hair
Hair styles
recommended
Hair styles to be
avoided
 The French knot
 The figure of 8
 A simple bun
 Elaborate coiffeurs
 Knots or coils
 Low loose knots tied
at the nape of the
neck
 Oily hair and plaits

41. Hair Care
Hair is the most impressive factor of your looks,
how you carry them determines how healthy and
hygienic and well maintained you are, the
texture, color and style, combination of all three
factors define healthy hair.
• Split ends
• Dryness
• Hair fall
• Dandruff
• Breakage

42. Day make-up
 Should be light, subtle
and carefully applied
Light to medium shades
 e g Pinks, peaches and
russets should be used
• Blush-on on the cheek
bones and along the
neck is a must It
enhances your features

43. Eye make-up
• A light application of
mascara, a light shade of
eye shadow or alternately
a khol application
• Dark shades of eye
shadows e g Brown, pink,
red should be avoided
during the day time
• Dark circle should be
covered with under eye
make up

44. Corrective Make-up
• For eye bags: Do not use light colors on eyes, use deeper
colors.
• Dark circles: To be covered before Smokey eyes.
• Small eyes: Add volume by working with eye liners, lashes
and mascara.
• Thick Eyebrows makes your face look slimmer.
• Lighting : Makeup sometimes reflect light.
• Key light should be in the level with the face.
• Overhead light gives dark shadow to the face.
• Matte look cannot be given to an old person as it would
highlight wrinkles.
• Ladies with protruding teeth should avoid dark lipsticks.

45. Tips
• For small eyes to appear slightly bigger, use white liner inside with a
black eye liner outside the eye. To make very big eyes appear
slightly smaller, use black liner inside the eye, avoid wearing it
outside.
• Ensure that the make-up applied compliments your skin color as well
as clothes.
• Ensure that in make-up, there is one dominant color and all the other
colors are subordinate so that they do not fight for attention. E.g.
bright eye shadow and very soft lip color.
• Ensure that you highlight your eyes well with liner and mascara to
complete the look.
• You must apply a lip pencil (color darker than your lip stick) to define
your lips well and then blend both together.
• Dab you face with compact/powder if it appears oily/greasy.
• Replenish your make-up after every two hours.
• Dusky skin tone go very well with glossy and slightly shimmery lip
shades rather than matte.

46. Hands
• Hands should always be
clean and well-manicured
Use of mehendi on hands or
any part of the body is not
permitted
• Nails should be well shaped
with a light to medium colour
application of nail polish
Nail polish should not be
chipped
• Extremely long nails,
enamelled with very bright or
dark shades of nail polish
are not allowed

47. Personal Hygiene
• Bath daily and use a deodorant after bath to avoid
body odour
• Use a mouthwash often and brush teeth twice a day
to avoid bad breath
• Smokers should take care to avoid nicotine stains on
teeth and hands, as well as ‘tobacco breath’
• Wash your face frequently to appear fresh
• A good night’s sleep adds to your good looks
• Offensive habits should be avoided:
– Picking teeth, nose or ears
– Sneezing or yawning without closing mouth
– Belching loudly
– Continuously rearranging hair or clothes in guest-contact areas
– Eating with your mouth open or making noise while chewing food

48. Shoes
• Low heeled are
appropriate with
most clothes
• Shoes are not to
reveal your heels or
toes

49. Jewellery
• Earrings to be restricted to one pair and should
be discreet i e ear studs and ear loops no
longer than ½’’
• Only a simple thin necklace may be worn but
should not be visible
• Nose rings and anklets are not to be worn
• Only two rings on one hand or a maximum of
three rings on both hands may be worn
• Only one light gold bangle or bracelet may be
worn

50. Miscellaneous
• Cosmetics worn must be natural looking, not
heavy
• Stockings that are worn should complement
the skin tone of the associate

51. Accessories

52. Men
Tie
Bow Tie
Cuff Links
Tie Pin

53. Men
Scarves
Cravat

54. Men
Pocket Squares

55. Men
Belt
Wallet
Business Card Holder

56. Men

57. Men

58. Men

59. Men

60. Women

61. Women

62. Women

63. Women

64. Women

65. Women

66. Women

67. Women

68. Communication Skills

69. What is COMMUNICATION?

70. Types of Communication
Skills
There are two types of communications
Verbal Communication (Oral and written
communication)
Non- verbal communication

71. Verbal and Nonverbal
communication
Verbal Communication
A medium for communication that entails talking using
the spoken word, such as talking face-to-face, on a telephone, or
as a speech.
 Non Verbal Communication
Nonverbal communication is the process of
communication through sending and receiving wordless cues
between people. It includes all aspects such as eye -contact, body
language, facial expressions, gestures etc. also become a part of
the communicating process.

72. Essentials of
Communication - DOs
 Always think ahead about what you are going to say
 Use simple words and phrases that are understood by everybody
 Increase your knowledge on all subjects you are required to speak
 Speak clearly and audibly
 Check twice with the listener whether you have been understood
accurately or not
 In case of an interruption, always do a little recap of what has been
already said
 Always pay undivided attention to the speaker while listening
 While listening, always make notes of important points.
 Always ask for clarification if you have failed to grasp other's point of view.

73. Essentials of
Communication -Don'ts
 Do not instantly react and mutter something in anger.
 Do not use technical terms & terminologies not understood by
majority of people.
 Do not speak too fast or too slow.
 Do not speak in inaudible surroundings, as you won’t be heard.
 Do not assume that everybody understands you.
 While listening do not glance here and there as it might distract the
speaker
 Do not interrupt the speaker.
 Do not jump to the conclusion that you have understood every thing

74. Assertive Communication
Definition
 An honest, direct and appropriate
expressions of one’s feelings, thoughts
and beliefs.

75. Why Assertiveness is
important?
 Assertive Communication involves respect
for the boundaries of oneself and others.
 Assertiveness is the ability to express our
needs and rights, positive and negative
feelings without violating others rights and
limits of others.

76. Goals of Assertive Behavior
To get and give respect.
To ask for fair play.
To leave room for compromise when the
needs and rights of two people conflict.
To communicate and develop mutuality in
relationships.

77. BUSINESS
ETIQUETTE

78. What is Etiquette?
• The practices and forms prescribed by social
convention or by authority
– the customs or rules governing behaviour
regarded as correct or acceptable in social or
official life
– conventional but unwritten code of practice
followed by members of any of certain
professions or groups

79. Certain important Business
Etiquettes are :
• E-mail etiquette
• Dining etiquette
• Telephone etiquette
• Office etiquette
• Meeting etiquette
• Business card etiquette

80. Email Etiquette rules
• Be concise and to the point
• Use proper spelling, grammar & punctuation
• Make it personal. Avoid using Bcc and Ccc
unnecessarily
• Use templates for frequently used responses
• Answer swiftly
• Use a meaningful subject
• Read the email before you send it
• Keep attachments to a Minimum and mention your
attachment in the content
• Take care with abbreviations and emotions
• Take care with rich text and HTML messages
• Use active voice instead of passive voice

81. Dining Etiquette
• Be on time
• Put your napkin in your lap
• Wait for all people to be served before
beginning
• Know which silverware to use with which
food
• Don’t eat with your mouth full
• Try to maintain some polite dinner
conversation

82. Telephone etiquette
• Identify yourself when making a call
• Address the caller by his name in a courteous manner
• Keep conversation brief
• Never be impatient
• Listen carefully
• Do not interrupt
• Do not eat or chew something while speaking on phone
• If you wish to put the caller on hold, request his permission to do
so
• Close your conversation with an appropriate salutation
• Let the caller hang up first
• In case of missed calls, return the call within a reasonable period
of time
• If some one calls you by mistake, inform the caller politely that he
reached a wrong number

83. Office Etiquette
• Never go over your supervisor’s head
• Obey your company’s business dress code
• Treat every employee with the same respect
• Do not post things of an offensive nature
• Avoid personal questions during first meeting.
• Whoever gets to the door first should open it
and hold for others who are following
• Turn off your cell phone ringer ,accept
voicemail and text messaging only
Meeting Etiquette

84. • Always have a business card
• Have it in a good shape and updated
• Have it readily available
• Be selective about distributing
• Present it in a appropriate time and manner
Business Card Etiquette

85. Business Etiquette
Postures

86. Hand Shaking Positions

87. Casual Judging Arguing
Seating Positions

88. Dress Code
Informal
Formal

89. Dress Code

90. Dress Code

91. Host a Party

92. Key Points
• Decide it is Formal or Informal Party
• List your guests
• Check Space
• Don’t invite too many people at once
• Decide the “Theme” of the party
– Indian Theme
– Retro Theme
– Hippies Theme
– Color Theme – Pink, White, Blue, Black, etc….
• R.S.V.P (French Expression)
– as to whether or not they will attend an event
• Selection of Music (Hindi, English, Old songs, etc…)
• Plan for Kids Entertainment (Games, Movie, Videogame,….)

93. • Gauge a common taste point, what would
most people like eating as per demographics
and culture
• Don’t restrict your menu to a particular
region, its always good to explore the others
as well
Food

94. Food
• Generally it is preferred “7 Course Meal”
– Appetizer,
– Soup,
– Salad,
– Sorbet,
– Entree, (Main Course)
– Cheese/Sweet/Yogurt
– Dessert
• Beverages
– Juices
– Alcoholic
– Mock tail
– Cocktail

95. Thank You!