The document discusses improving a mortgage company's sales process and rate quoting through the use of a tool called EDGE. EDGE allows loan officers to create customized visual presentations that show homeowners the costs and savings of different loan options over time. Testimonials from loan officers say EDGE helps win deals and improves the client experience by making complex information easy to understand. Implementing EDGE and focusing on consistently delivering the best client experience is expected to increase the company's lead to loan conversion rate, reduce discounting, and grow referrals.