Going From Survive to Thrive - Excellence in Community Association Leadership
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The document discusses leadership in community associations. It begins by stating that effective leadership is necessary for organizations to succeed. It then dispels common myths about leadership, such as the ideas that leaders are born and not made, and that organizations need only one leader. The document outlines three foundation blocks of leadership from Warren Bennis: ambition, competence, and integrity. It also discusses the "Four C's" of leadership - character, control, change, and communication. Finally, it outlines the "Five Practices of Exemplary Leadership" from Kouzes & Posner: model the way, inspire a shared vision, challenge the process, enable others to act, and encourage the heart. The presentation emphasizes that effective leadership requires self
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Going From Survive to Thrive - Excellence in Community Association Leadership
- 1. GOING FROM SURVIVE TO THRIVE Excellence in Community Association Leadership March 23, 2013 2013 REENGERGIZE Conference & Expo Thomas L. Willis, PCAM® Vice President, Zalco Realty, Inc. Association Bridge, LLC
- 4. Who Are You?
- 6. Leadership in Community Associations So what’s so cool about it???
- 8. TAKE THE LEAD Without effective leadership, no organization can be expected to succeed. Under pressure communities, companies, and organizations can blow apart or come together. You make the difference. How effective are you? By the way, this gets really personal…
- 9. How do you think of leadership?
- 10. How do you think of leadership?
- 11. How do you think of leadership?
- 12. How do you think of leadership?
- 13. How do you think of leadership?
- 14. How do you think of leadership?
- 15. How do you think of leadership?
- 16. How do you think of leadership?
- 17. How do you think of leadership?
- 18. How do you think of leadership?
- 19. How do you think of leadership?
- 20. Dispel the Myths Leadership is a rare skill Leaders are born, not made All leaders are charismatic Leaders must control people Organizations must have only one leader
- 22. Three Foundation Blocks from Warren Bennis Ambition Competence Integrity
- 23. Real Life Issues: The Four C’s Character Control Change Communication
- 24. Real Life Issues: The Four C’s CHARACTER
- 25. Real Life Issues: The Four C’s CONTROL
- 26. Real Life Issues: The Four C’s CHANGE
- 27. Real Life Issues: The Four C’s COMMUNICATION
- 29. The Five Practices of Exemplary Leadership from Kouzes & Posner 1. Model the Way 2. Inspire a Shared Vision 3. Challenge the Process 4. Enable Others to Act 5. Encourage the Heart
- 30. The Five Practices of Exemplary Leadership MODEL THE WAY
- 31. The Five Practices of Exemplary Leadership INSPIRE A SHARED VISION
- 32. The Five Practices of Exemplary Leadership CHALLENGE THE PROCESS
- 33. The Five Practices of Exemplary Leadership ENABLE OTHERS TO ACT
- 34. The Five Practices of Exemplary Leadership ENCOURAGE THE HEART
- 35. Yes, it IS personal… Leadership is about service. Before you can serve others in an exemplary way, you have something to give and be healthy enough to give. Feed yourself. THIS IS HUGE!
- 36. Yes, it IS personal… I know, I know. it sounds corny. But it’s true. Attitude really is everything.
- 37. “Four Lessons of Self Knowledge” from Warren Bennis You are your own best teacher Accept responsibility, blame no one You can learn anything you want True understanding comes from reflecting on your own experience
- 38. In the end, it IS worth it Effective Leader = Full Integrated Person Manage yourself. Lead others. “A person really doesn’t become whole until he becomes a part of something bigger than himself” -Jim Valvano
- 39. THANK YOU for your time today. Enjoy the Conference & Expo. Be excellent. Thomas L. Willis, PCAM® twillis@zalco.com associationbridge@gmail.com Facebook: http://on.fb.me/ABLLC Twitter: @ideaguypcam Linkedin: http://linkd.in/twpcam Tomasuarus Rex Blog: http://thomaslwillis.blogspot.com/
Editor's Notes
- Welcome… I AM FIRST UP, SO THEY ARE COUNTING ON ME TO GET YOU FIRED UP GREAT DAY… TY TO VOLUNTEERS ESPECIALLY DON, CHAPTER STAFF. PLEASE THANK THEM! SUBJECT FOR THE DAY – LEADERSHIP ONE OF MY FAVORITE SUBJECTS NEXT SLIDE: HERDING CATS
- MY HISTORY – JAMES MACGREGOR BURNS – SMITH SCHOOL OF BUSINESS WHY DO SOME ORGANIZATION WORL WELL AND OTHERS DO NOT? LEADERSHIP NATURALLY GRAVITATE TO COMMUNITY ASSOCATION INDUSTRY DYNAMICS – RELATIONSHIPS – BOARD – COMMITTEES – MANAGERS – BUSINESS PARTNERS (Applies to all) HOW WE THINK ABOUT ROLES OF THE PLAYERS IS CRUCIAL TO SUCCESS OUR INDUSTRY ALWAYS BEHIND, NOW LOOKS OUTWARD – THIS PRESENTATION CHAPTER ASKED ME TO BROADEN THIS TOPIC NEXT SLIDE – WHO ARE YOU?
- HOW MANY YEARS – THROW CANDY WHY ARE YOU HERE?? NEXT SLIDE – SURVIVING OR THRIVING?
- CLEARLY LEADERSHIP HAS ITS CHALLENGES YOU MAY FEEL MORE LIKE THE LEFT PICTURE THAN THE RIGHT PRESENSTION IS KIND OF ALIKE A BUFFET – COULD TAKE MANY OF THE TOPICS CONSIDERED COULD BE A SEMINAR ALL BY ITSELF TAKE SOME OF TH BEST I’VE BEEN BLESSED TO GET IN LAST 30 YEARS IDEAS TO CHALLENGE YOUR MINDSET CONCEPTS TO INSPIRE YOUR HEART AND MIND STRATEGIES YOU CAN EMPLOY ULTIMATELY BE A TREE NOT A FROG NEXT SLIDE: IF ITS SO TOUGH - WHATS SO COOL ABOUT IT
- WHY DO I GET SO EXCITED? BECAUSE THIS IS WHERE SUCCESS HAPPENS CHALLENGES JUST MAKE IT SWEETER WHEN YOU REALLY THINK ABOUT WHAT LEADERS DO… NEXT SLIDE: EINSTEIN
- ENERGY IS NOT MATTER ENERGY IS IN MATTER – BUT FOR POTENTIAL TO BE REALIZED, NEED A CATALYST THE CONNECTION IS A CATALYST – SPEED OF LIGHT MASS: ORGANIZATION FULL OF PEOPLE = POTENTIAL ENERGY: WHAT THE ORGANIZATION CAN DO – FULLY REALIZED POTENTIAL YOU ARE THE CATALYST THAT IS WHATS SO COOLNEXT SLIDE: TAKE THE LEAD
- NEXT SLIDE: HOW DO YOU THINK OF LEADERSHIP? LINCOLN
- STOIC, HEROIC, SOLITARY?
- Group – a mess like the Ukrainian parliament
- THANKS TO THE MESS WE SEE, THIS IS HOW FOLLOWERS MAY BE INCLINED TO THINK OF YOU NEXT SLIDE: DOESN’T HAVE TO BE THAT WAY – SOME LEADER HAVE GREAT REPUTATIONS
- COACHES THOUGHT OF AS LEADERS
- LEAD WITH LOVE AND KINDNESS IN THE SERVICE OF OTHERS SERVANT LEADER
- Frances Hesselbein – Lead through change and positioning
- ICONIC MORAL BASE THE VOICE OF LEADERSHIP INSPIRATIONAL MOVE TOWARDS A FUTURE NOT YET REALIZED SHARED HOPESAND ASPIRATIONS
- SMALLER ARENA BUT CRUCIAL LIKE COACHING, TEACH IS INTEGRAL TO LEADERSHIP
- SHARING OF LEGACIES TRADITIONS VALUES GOALS
- LEADERSHP BY EXAMPLE ONE ON ONE WE ALL LEAD…
- LEADERSHIP NOT NECESSAIRLY A POWEERFL PERSON WITH AUTHORITY MANY OPPORTUNITIES HEROES NOT ALL LEADERS LEADERS NOT ALL HEROES NEXT SLIDE: DISPELLING MYTHS
- ASSUMPTIONS OF 50 YEARS AGO DON’T HOLD WATER ONLY ONE LEADER – TOP DOWN? COLLINS – GET THE HORSES IN THE BARN FIRST NEXT SLIDE
- MOST IMPOTANT LEADERS MAY WELL BE THE FIRST REPSONDERS EARLY ZEALOTS WERE A KEY DRVING FORCE IN MAKING CHANGE HAPPEN MOVEMENT CA’S – COMMITTESS – RCG GROUNDS PROJECT LEADING IS ABOUT CHANGE AGENCY TAKING PEOPLE AND ORGANIZATIONS FROM ONE PLACE TO ANOTHER NOT ABOUT THE PERSON – ABOUT A CONCEPT – A MISSION – SOMETHING BIGGER THAN SELF NEXT SLIDE: WHAT DOES IT TAKE FOR AN INDIVIDUAL TO STEP UP?
- THREE EQUAL LEGS – MUST BE BALANCED THINK AOUT OTHERS YOU’VE KNOWWHO HABVE LACKED NOW LOOK INSIDE NEXT SLIDE: THE FOUR Cs
- ISSUES THAT MAKE A HUGE DIFFERENCE IN THE DAY TO DAY LIVES OF LEADERS & ORGANIZATIONS
- NO CHARACTER – NO AUTHORITY MANAGERS DO THIS RIGHT, LEADERS DO THE RIGHT THING – BENIS THE MOMENT MY CLIENT FAILS TO TRUST WITHOUT TRUST HOW CAN YOU LEAD? JOE ROBINSON “AND THE OSCAR GOES TO…” EGO NOT YOUR FRIEND – HOW MANY LEADERS HAVE CRASHED & BURNED MOTIVATION VS MANIPULATION – DIFFERENCE IS INTENT NICE LEAD IN TO NEXT “C”
- NEVER CONTROL PEOPLE – CATHOLIC SCHOOL MOTIVATION LASTS CONTROL DOES NOT TO SUCCESSFULLY LEAD, YOU MUST CONTROL ONE PERSON CONTROL SOME THINGS HUMAN RESOURCES
- THIS IS ONE OF THE TOUGHEST ALAN QUARRY “GLUE DILIGENCE” “DEJA GLUE” EMBRACE PARADOXES IT IS WHAT IT IS VS. THE FUTURE IS WHAT WE MAKE IT PCT OF OWNERS MAY NEVER …BUT THAT DOESN’T MEAN YOU SON’T ELECTRONIC AGE – PUSH BACK GPI WEB USE EXAMPLE DURING POWWER OUTAGE WHAT CHANGES, WHAT DOES NOT? ALMOST EVERYTHING BUT FUNDAMENTALS -COMMUNICATION –[ BLACKBERRY, EMAILS WHAT IS THE GOALOF COMMUNICATION? DO NOT LET THE TAIL WAG THE DOG SLOW THE GAMEDOWN EFFICENT VS EFFECTIVE – BENNIS – LEADER FOCUSEDON THE HORIZON – THE HORIZON IS GETG=NIG STUFF DONE NOT TAKS-BASED THINKING INTERNET BUBBLE FADS PATTERNS HUMANS CHANGE, HUMAN NEEDS DO NOT CHANGE PROPERTY LIFECYCLE CREATESNEED TO CHANGE – NEED TO MAINTAIN DOES NOT T OF g – USED TO MAKESENSE – NOW IT DOESNOT CORRECT PRINCIPLES DO NOT CHANGE FINAL PARADOX – LEADER MUST BE ROOTED IN THAT WHICH SHOULD NOT CHANGE IN ORDER TO NAVIGATE AND LEAD WHAT DOES CHANGE
- WITHOUT EFFECTIVE COMMUNICATION, IT ALL FALLS APART SERVANT LEADER REMEMBERS WHOIT IS ABOUT NOT ABOUT YOU, ABOUT THE RECEIVER “WELL, RED….” NEXT SLIDE – WORDS ARE IMPORTANT
- TECHNICALLY PROFICIENT VS EFFECTIVE PROBLEM SOVLERS MESS UP THE ORDER EGO – FRUSTRATION “AS YOU ARE AWARE” “WE HAVE A PROBLEM” THE 3-Cs OF COUNSELING “AND” NOT “BUT” LEADERS LISTEN – SO EASY TO GET CAUGHT UP AND STOP LISTENING
- KOUZES & POSE-NER 25 YEARS GENERATIONAL WHAT CONSTITENTS ARE LOOKING FOR FROM THERE LEADERS HASNOT CHANGED This is not theory – this is behavior - yours I have a few questions only you can answer
- What example do you set? People model behavior (squint – smile) SO……the way people react to you reflects who you are..so howdo they? Would you be proud to tell your mom or children about what you said, or how you treated people? Do you practice “executive privilege? Do you go last? Do you understand the spirit of a fiduciary? How do your actions match up with your words (YEAHBUT… no excuses) Champions ownthe game They leave no room for excuses for themselves.
- Do you have a vision We get so caught up in doing we forget to plan Annual planning 4 Seasons SWOT Collins – horses in the barn first – Allow others to shape the vision? Flexible? DO YOU ALLOW OTHERS TO IMAGINE A BETTER FUTURE? A NO PERSON? “LEADERSHIP IS A DIALOGUE, NOT A MONOLOGUE” – K&P CAN YOU FIND A WAY TO IDENTIFY AND ARTICULATE A CLEAR VISION OF A FUTURE THAT DRAWS PEOPLE IN LANGUAGE THEY CAN EMBRACE – THAT INSPRES THEM? NOT FLOWERY, JUST REAL. 22 WEST – USER EXPERIENCE 100 HV If yours doesn’t resonate – are you patient enough to allow time to tell the truth?
- MANAGERS VS. LEADERS GET CAUGHT IN THE TRAP OF DOING THE PROCESS IS THE PROCESS ACHIEVING THE GOALIT WASDESIGNED TO DO? WILLING COMPLIANCE? REMEMBER – ITS ABOUT EFFECTIVENESS CHANGE - = RISK – EMBRACE IT Don’t be afraid to fail – you will learn – don’t worry about looking stupid (dancing guy)
- REQUIRES TRUST AND STRONG RELATIONSHIPS TRUST BUILT BY FOSTERING COLLABORATION COMMITTEES – RCG MODEL DON’T MAKE ROBOTS- ALLOW YOUR MANAGER, FRONT DESK, MAINTENANCE, THE ONES DOING THE WORK TO DO THE RIGHT THING FOR THE RIGHT REASON – NOT TO FOLLOW THE RULES WHAT IS THE REASON START WITH WHY – DOES EVERYBODY KNOW IT – THEN LET THEM ACCT ACCORDNINGLY DO YOU SAY “I” MORE. OR “WE”? DOES EVERYONE HAVE OWENRSHIP?
- MUSHY? THIS IS NOT MUSHY. ENCOURAGEMENT IS SERIOUS BUSINESS. IT IS NOT A STRATEGY, IT IS THE RECGNITION THAT A LEADER RECOGNIZESHUMNANEEDSMUST BE FULFILLLED FOR LONG TERM SUCCESS RECOGNITION IN A PERSONAL WAY – FROM THEIR PERSPETIVE (WHICH ISSCARY – YOU CANT CONTROL THAT) DO YOUR PEOPLE FEEL CARED ABOUT AND GENUINELY APPRECIATED? DO YOU GO ON THE CHEAP? “HAPPY TO HAVE JOBS” IS A SURVIVAL ATTITUDE – A THRIVE ATTITUDE IS FOCUED ON EXCELLING PEOPLE ARE NOT MACHINES – DO NOT OBJECTIFY THEM HOW DO YOU LINK REWARD WITH PERFORMANCE? DO YOU CELEBRATE VICTORIES – TOGETHER? WE DON’T DO THAT ENOUGH
- NOURISH AMAZING LEADERSWERE DIVERSE, WELL READ, CURIOUS KEEP MIND FRESH KEEP HEART FRESH STRENGTH IS WEAKNESS CARE – GET BURNED SERVE – GIVE BUT NEVER RECEIVE THISIS THE ONE TIME IT IS ABOUT YOU – NEED PERMISSION? GITOMER – BE GOOD TO YOURSELF SO YOU CAN BE YOR DBEST FOR OTHERS AVOIDING BURNOUT SESSION FLIGHT ATTENDANT
- CORNY – BUT VITAL STUDY ATTITUDE LITTLE GOLD BOOK OF YES! GARDEN…PLANT FLOWERS? WEEDS? NOTHING? No….WEEDS MUST PLANT, MUST TENDS TO GET THE WEDDS OUT OR THEY WIN THE WORLD IS NOT YOUR FRIEND – YOU MUST TAKE ACTION OR YOU WILL FALL INTO NEGATIVITY LIKE THE OTHER 90% OF THE POPULATION
- Bennis – leadership is the art of becoming more fully human What are your challenges? Help each other Any new thoughts? DONE at 10:40 FINAL SLIDE – THANK YOU – ENJOY THE DAY!
- WHEN YOU CHOOSE TO DO YOUR JOB……. DON’T LET IT HAPPEN